- https://www.linkedin.com/in/Jessica-Claire-828828186/
Skilled data analyst with more than 4 years of industry experience in collecting, organizing, interpreting, and disseminating various types of statistical figures. Energetic presenter and confident communicator with the ability to circulate information in a way that is clear, efficient, and beneficial for end users. Creative in finding solutions to problems and determining modifications for optimal use of organizational data. Expert at providing realistic projections and establishing various scenarios to determine viable process strategies to utilize. Organized and timely in providing staff, departmental members, and executive management with reports on specific data findings and their impact on organizational growth and success.
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- Leadership/management skills.
- Strong work values.
- Excellent computer operating skills.
- MS Office (Outlook, Word, strong Excel).
- SharePoint, Salesforce.
- Internet savvy.
- Proficient at use of credit card point of sale systems, Resolving data processing job errors.
- Reviewing and ensuring data integrity and data processing job results.
- Utilize Microsoft Sharepoint for documenting all outcomes, for reporting progress to management, and for collaborating with team members.
- Providing data processing related resolution information to operations.
- Provide expert knowledge of data normalization processes to team members.
- Efficient in Oracle based Applications; merging, editing, and data formatting customers accounts with efficiency and accuracy.
- Experience with Data Extraction, Transformation and Loading (ETL) from different data sources like UNIX Based programs, Excel, and Oracle into a common analytical data model using Informatica.
- Played key role in problem solving, interacting with Data Governance Analysts and Data Stewards.
- Focuses on delivering business solutions.
- Has strong technical skills and picks up new technologies fastly.
- Performs data extraction and analysis to maximize analytical capabilities.
- Performs data extraction and analysis to maximize analytical capabilities.
- Actively participate in global initiatives aimed at improving Internal Audit’s processes and procedures.
- Review audit trails on computer systems used to acquire and process data from instrumentation.
- Responsible for bringing solutions to the management team for Staples Managed Print Services (MPS) to support and maintain the fleet of managed printers/copiers for 200+ customers.
- Interacted with all levels of management.
- Engagement with third-party vendors, experience in vendor management.
- Print Optimization Analysis.
- Basic computer troubleshooting skills.
- Fleet Maintenance – MADC (Move, Add, Delete, Change).
- Data Collection Tool System Maintenance.
- Customer Service Inquiries – Research and Respond (Billing, Toner, Misc.).
- Produced Customer Reconciliation Reports in excel.
- Attended internal/ external meetings, work closing with Project Managers to ensure customer satisfaction during and after implementation.
- Maintain accurate customer records of all customer transactions.
- Managing customer fleet accounts like CarMax and Fidelity National Financial.
- Providing service and toner requests to Companies and making sure they have excellent service.
- Handling requests for MADC (Move, Add, Delete, and Change) Forms within the company by doing changes to schedules and having them uploaded on a timely matter.
- While in the company I learned how to do multiple different jobs for example doing hardware orders while checking for correct pricing and correct information for customers.
- For Fidelity National Financial I was given control on handling their End of Month cycle dealing with billing, address changes, and device removals.
- Familiarity with UNIX based programs.
- Proficiency in MS Word, Excel, Outlook.
GPA: 3.2
- Continuing education in Data analytics
- Informatica, Johnson Controls - December 2019
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School Attended
- Blanche Ely High – FL, Palm Beach State College
- Palm Beach State College
- Florida Atlantic University
Job Titles Held:
- DATA CLEANSE ANALYST
- MPS OPERATIONS DATA ANALYST
- MPS FLEET COORDINATOR
Degrees
- High School Diploma
- Associate of Science
- Bachelor of Science
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