- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Specialized knowledge of regulations, policies, priorities, commitments and core values of the Drug Enforcement Administration (DEA) enabling the successful support of the mission. In-depth understanding of planning, organizing, monitoring, analysis execution, and quality assurance of project or assignment completions, and investigative techniques. Strong work ethics, problem solving competence, analytical expertise, strict attention to detail, verbal and written communication skills, bilingual, technical proficiency, resilience, professional behavior and utmost discretion. Leadership skills with open-minded attitude and capacity or working in synergy with others. Able to maintain good composure under pressure. Ever-going intellectual curiosity and desire to learn new skills.
Churchill Downs Inc. – Portland, OR,
40+ Hours/Week 2019-Present
$39,062/Year
- Manage all administrative office operation and agenda of Diversion Group (San Juan) by exercising formal procedures, and ensuring timely instructions are met for an effortless and efficient operation.
- Provide procedural and administrative guidance to investigators and registrants as required by DEA.
- Perform unique scrutiny using specialized skills to extract data from a broad range of intranet systems including, but not limited to, Investigative Management Program and Case Tracking (IMPACT), Priority Target Activity Resource and Reporting Systems (PTARRS), Registrant Information Consolidated System (RICS/CSA II), Automated Reports and Consolidated Orders System (ARCOS), Unified Financial Management Systems (UFMS), Financial Information Reporting and Systems Tools (FIRST), Web Time & Attendance (webTA), Fleet Inventory and Reconciliation Module (FIRM), and other computer and telecommunications systems related to law enforcement activities, both internal and external to the agency.
- Responsible for the receipt, control, logging, safekeeping, and necessary action on all unclassified, sensitive, classified or secret material received in the group, such as, but not limited to pending investigations, initiated cases, Regulatory and Complaint investigations, and similar subjects.
- Produce reliable and strong communicative liaison between higher authorities, investigators, administrative workforce, and Human Resources personnel.
- Provide advice and guidance regarding the on-boarding process of new personnel.
- Review and manage all written communication submitted for Group Supervisor's signature/approval in conformance with regulations, clarity, format, completeness, grammatical and procedural correctness.
- Maintain control records on incoming and outgoing correspondence and action documents, following up on work in progress to ensure timely action.
- Analyze, and catalog confidential records according to class and topic in order to support DEA Diversion Investigators (DIs) on inquiries concerning the proper management of Controlled Substances.
- Provide oral briefing to lead Diversion Investigator following the discovery of patterns, and inaccurate information upon meticulous examination of classified documentation through various sources.
- Coordinate the purchase of equipment and supplies by ascertaining the needs of the organization, and consolidating the information into a single request.
- Secure equipment and services through standard procedures for procuring, authorizing, controlling and justifying purchases.
- Prepare and maintain office files in accordance with DEA Records Information System (DEARIS) handbook, agency policies and regulations.
- Prepare written memoranda, letters, reports, teletypes and forms using a variety of software, such as, but not limited to, word processing, spreadsheets, database, desktop publishing, and graphics applications.
- Manage multiple concurrent projects and assignments with completion records ahead of deadlines or within deadlines.
- Handle the planning, execution, and reporting documentation of Self Inspection Program (SIP) for Diversion Group (San Juan).
- Arrange meeting space and details for small and substantial groups.
- Provide individual training to new administrative personnel in office automation, such as, but not limited to, subsystems, timekeeping, travel arrangements, and office work procedures.
Additional Assigned Duties:
E2 Solutions Arranger
Case Log Custodian
Occupancy Reconciliation and Inventory System (ORIS)
Inventory Taker (IT)
Timekeeper
Floor Monitoring (in the event of an emergency)
Property System Technician (PST) for Diversion Group (San Juan), and DPM Office:
- Assist Property Custodial Assistant (PCA) and Assistant Administrative Officer (AAO).
- Create shell fixed asset acquisition forms in UFMS.
- Complete or create shell fixed asset acquisition forms in UFMS.
- Complete or create shell fixed asset betterment forms in UFMS.
- Create fixed asset transfer forms in UFMS as providing PST.
- Create fixed asset correction forms in UFMS.
- Initiate asset or betterment cancellations.
- Create corrections, transfers, cancellations, disposition to property records and/or create new property records based on PCA reconciliation of inventory results.
- Handled all administrative documents of each ASAC's Area of Responsibility (AOR) ensuring grammatical and procedural correctness, and conformance with regulations for an effective operation.
- Coordinated Division’s Duty Roster.
- Composed, arranged and ordered Retirement plaque of former Acting United States Attorney (AUSA) for the District of Puerto Rico, Mrs. Rosa Emilia Rodriguez. (November 2019).
Collateral Duties: Assistant Special Agent in Charge (ASAC) Secretaries backup: 2019
ASACs I, II and III
Registration Program Specialist (RPS) incoming calls backup handler 2019-Present
Office of Diversion Program Manager’s (DPM) Management Analyst II backup. 2019-Present
Tactical Diversion Squad’s (TDS) Data Analyst IV Backup. 2019-2020
Timekeeper alternate for TDS and DPM. 2019-Present
San Juan Office mailroom clerk August 2019
DEA Diversity Committee Volunteer
Assisted with the coordination of several activities, such as, Food Drive for the Bahamas (Hurricane Dorian), Division’s Management Conference Team Buildings, Toy Drive on Christmas’ Season.
- Received Recognition for Outstanding Contributions.
Drug Enforcement Administration – City, STATE,
$35,297/Year
40+ Hours/Week
- Managed daily intricate clerical provision under DEA Diversion Group (San Juan).
- Supported XVI and XVII National Prescription Drug Take-Back Day event planning and coordination.
- Created an XVI National Prescription Drug Take-Back Day promotional leaflet in English and Spanish for educational and advertising purposes for local Law Enforcement Agencies, local Government, local Health Department and additional participating civilian organizations.
- Researched, assembled, compiled and tabulated information to support DEA Diversion Investigators on ongoing investigations concerning the proper management of Controlled Substances.
- Increased productivity through appropriate allocation of resources, budgets, inventories and administrative and investigative supplies.
- Coordinated seminars for Tactical Diversion Squad (TDS) San Juan and San Juan Caribbean Division.
- Reviewed and assisted with Registration Automatic Call Distributor script for the Registration Program.
- Assisted in development of new and revised administrative guidelines.
- Created, arranged and maintained physical and electronic filing systems to keep records in accordance to Agency's federal policies and DEA Records Information System (DEARIS) guidelines and dispositions.
- Reviewed incoming and outgoing official documentation to increase accuracy and reduce discrepancies.
- Provided individual training to new administrative personnel in office automation, such as, but not limited to, subsystems, timekeeping, travel arrangements, and office work procedures.
- Assisted with Diversion Group (San Juan) Official Government Vehicles (OGVs) fire extinguishers and physical inspections.
- Produced and maintain spreadsheets and logbooks to provide workload reports and time and attendance audits.
- Assist Property Custodial Assistant (PCA) and Assistant Administrative Officer (AAO).
- Create shell fixed asset acquisition forms in UFMS.
- Complete or create shell fixed asset acquisition forms in UFMS.
- Complete or create shell fixed asset betterment forms in UFMS.
- Create fixed asset transfer forms in UFMS as providing PST.
- Create fixed asset correction forms in UFMS.
- Initiate asset or betterment cancellations.
- Create corrections, transfers, cancellations, disposition to property records and/or create new property records based on PCA reconciliation of inventory results.
- Handled all administrative documents of each ASAC's Area of Responsibility (AOR) ensuring grammatical and procedural correctness, and conformance with regulations for an effective operation.
- Coordinated Division’s Duty Roster.
Registration Program Specialist (RPS) incoming calls backup handler 2019
Office of Diversion Program Manager’s (DPM) Management Analyst II backup. 2018-2019
Tactical Diversion Squad’s (TDS) Data Analyst IV Backup. 2018-2019
Timekeeper alternate for TDS and DPM. 2018-2019
San Juan Office mailroom clerk August 2019
DEA Diversity Committee 2019Volunteer- Assisted with the coordination of several activities, such as, Division’s Management Conference Team Buildings, Black History Month, Women’s History Month, Toy Drive on Christmas’ Season.
Drug Enforcement Administration – City, STATE,
$21,299/Year
40+ Hours/Week
- Custodian of Close Case Records, Digital scan, physical filling, upkeep-organized and document destruction of sensitive files and materials upon request. Official Mailroom Clerk: documented, processed and distributed all incoming and outgoing mail correspondences forms, reports, correspondence and receipts for Domestic, International and third party carriers using USPS and FedEx software to include agency specific sensitive packages and documents shipping and receiving.
VAPR Federal Credit Union – City, STATE,
$18,512/Year 40+ Hours/Week
- Updated the Vehicle Registration Department. Created detailed administrative procedures for accuracy and efficiency of tasks. Provided customer service support by giving advice and assistance on regulations and requirements regarding registration procedures. Independently reviewed, processed and issued over 700 application requests in the first 4 months of employment.
VAPR Federal Credit Union – City, STATE,
$17,472/Year
40+ Hours/Week
- Fraud and risk analysis. Balanced daily cash deposits and bank vault inventory with a zero error rate. Sold money orders. Collected loan and utility payments. Assisted customers with questions, concerns and complaints. Reported Suspicious Activity filing SAR document directly to the Compliance Officer. Filed Currency Transaction Report for required transactions.
Banco Popular Of Puerto Rico – City, STATE,
$10,725/Year
25+ Hours/Week
- Fraud and risk analysis. Reported Suspicious Activity filing document. Filed Currency Transaction Report for required transactions. Managed safe deposit box payments, night deposits; treasury, tax and loan payments. Deposited and withdraw large amounts of money, and reconciled cash drawer by proving cash transactions; counting and packaging currency and coins while maintaining supply of cash with zero error rate. Handled customers complaints, questions and concerns. Assisted customers in personal manner as well as drive- through window.
Inter-American University Of Puerto Rico - PR,
Relevant Coursework: Psychology, Juvenile Justice. Legal Studies, Criminal Justice, Scientific Social Investigation Methodology and Criminal Law. Fraud Detection and White Collar Crime.
Inter American University of Puerto Rico - San Juan, PR
Coding Coursework: Health Services Office Administration, Accounting Principles and Health Care Billing coursework. Internship in Health Care Billing.
Inter-American University of Puerto Rico - San Juan, PR
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School Attended
- Inter-American University Of Puerto Rico
- Inter American University of Puerto Rico
- Inter-American University of Puerto Rico
Job Titles Held:
- Data Analyst IV, MVM Inc.
- Data Analyst III, MVM Inc.
- Secretary II, Ruchman and Associates
- Vehicle Registration Officer
- Service Officer
- Bank Representative
Degrees
- Bachelor of Arts
- Health Services Biller and Invoice Systems Technician
- Master Degree
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