Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Experienced Computer Systems Analyst with diverse industry experience in automotive, equipment, insurance and power sports. Professional expertise includes systems applications, disaster recovery planning and information protection analysis.

Core Qualifications
  • Microsoft Excel
  • Microsoft Word
  • Outlook
  • Visio
  • Access
  • Oracle
  • Microsoft SQL Developer
  • SQL Server
  • Strong collaborative skills
  • Document management Testing
  • Excellent problem solving skills
  • Customer needs assessment

  • Ford Motor parts
  • Mitchell Ultramate
  • Motor Information Systems
  • ADP Web Est
  • CCC Pathways
  • Alldata
  • General Motors electronics
  • ICAR Platinum certified
  • 8 hour Hybrid Vehicle certified
  • Dupont Smart Management.
  • Strong analytical skills
  • Project management
  • Quality Control
  • Increased data QA efficiency by 50%.
  • Leadership
  • Served as leader of Intelligent Data QA
  • Quality Assurance
  • Streamlined QA process to increase efficiency and reduce product completion by 33%
  • Design
  • Created streamlined, automated data QA spreadsheets
  • QATraining
  • Successfully trained 10 employees to use new publishing QA system.
  • Technical Training
  • Actively mentored, trained and supervised new and seasoned publishers for several months to improve cycle time and efficiency.
Professional Experience
04/2009 to 06/2015 Data Analyst II Cox Automotive | North Dighton, MA,
  • Review and analyze incoming data sources for customer accuracy.
  • Document results to ensure that products will meet customer requirements.
  • Designed Quality Assurance processes for incoming and outgoing automotive and equipment data with documented procedures to increase employee efficiency with improved product quality.
  • Developed Microsoft Access Database, Excel spreadsheets and Word documents to assist engineers in performing data transformations, database designs, and component development.
  • Automotive parts categorization of internally developed parts catalogs utilizing aftermarket parts data formats.
  • Review and document data requirements for existing products.
  • Evaluate feasibility of using existing data source for the creation of new products.
  • Lead project teams and meetings to ensure regular communication and technical expertise are shared with project members in the achievement of system business plans.
  • Coordinate with end users in operations to determine requirements for systems development or revision of processes.
  • Formulate test strategies for testing through analysis of system and or software requirements, including participating in meetings to discuss specifications with internal and external resources.
  • Developed outlines for parts infusion for multiple major company products.
  • Troubleshoot issues to determine problem sources.
  • Completion of tasks in accordance with established production schedules.
  • Procedure, process development, implementation and training of associates in product quality assurance utilizing intelligent data formatting.
  • Employee Activities Committee member.
2008 to 2009 Steel Receiving/Materials Supervisor Lyft | Grand Haven, MI,

Steel Receiving/Materials Supervisor, Automation Tool and Die.

  • Responsible for the loading/unloading of coil and flat stock material beginning and ending with freight haulers.
  • Maintained inventory control and updated standards to a more efficient way utilizing Just In Time management principles.
  • Expeditiously maintaining running stock on stamping presses so as not to impede production.
2006 to 2008 Fleet Coordinator American International Group | Sacramento, CA,
  • Controlled logistics and maintenance of a 60 vehicle fleet.
  • Negotiated and authored cost saving contract with local parts supplier.
  • Instituted the use of GPS vehicle tracking devices in all fleet vehicles.
  • Wrote safety training manual and provided onsite training for all employees.
  • Researched and obtained wheel chair lift repair training from Braun Manufacturing to become only local independent facility with ability to perform warranty repairs.
  • Set up spreadsheets that were converted automatically by IT for vehicle maintenance schedules, cost allocation and employee training.
2003 to 2006 Claims Supervisor Autonation, Inc. | Mountain View, CA,
  • Daily operations of fleet claims department, Supervision of 6 claims representatives, 2 Adjusters and 1 salvage coordinator.
  • Maintained 120,000 Vehicles in various fleets throughout the United States, Puerto Rico and Canada.
  • Instituted I-CAR and ASE Training of staff Adjusters and claims representatives.
  • Set up operational manual to allow seamless work flow between claims and subrogation departments for cost and repair negotiations or settlements.
2000 to 2003 Collision Manager Axelrod Pontiac | City, STATE,
  • Axelrod Pontiac, Independent Insurance Appraiser, Premier Appraisals.
  • Increased net operations profit of collision center by 40%, instituted employee material control cabinet system, negotiated long term cost saving contract with supplier.
  • Estimate negotiations, shop repair settlement, collision and catastrophe appraisals for vehicle lines, commercial vehicles and equipment.
  • Commercial and residential property.
1997 to 2000 Collision Estimator/Supervisor Die Setter J.S.I. Collision Center/Sterling Autobody Centers | City, STATE,
  • Part of team to institute and perfect Kiazan process in a collision repair environment.
  • Parts procurement trainer for Ohio locations.
  • Collision estimating trainer for new hires and affiliated insurance personnel.
  • Established parts ordering system and follow up directives with automotive suppliers to ensure J.I.T. receipt to eliminate warehousing.
Expected in 2014 Associate of Arts degree | Information Technology/Database Development University of Phoenix Axia College, , GPA:

Coursework in Information Technology/Database Development

3.13 GPA

Expected in Diploma | , , GPA:

ADP, Automation, automotive, business plans, Business Solutions, catalogs, Database, electronics, employee training, estimating, GPS, Information Systems, inspection, Insurance, inventory control, logistics, Materials, meetings, Access, Microsoft Access, Excel spreadsheets, Microsoft Excel, Excel, Outlook, Microsoft SQL, Word, Microsoft Word, negotiations, Oracle, Developer, personnel, Platinum, process development, processes, procurement, profit, quality, quality assurance, Receiving, repairs, safety, settlements, spreadsheets, SQL Server, Supervisor, Supervision, systems development, Time management, trainer, Troubleshoot, UNIX, vehicle maintenance, Visio, warehousing

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School Attended

  • University of Phoenix Axia College

Job Titles Held:

  • Data Analyst II
  • Steel Receiving/Materials Supervisor
  • Fleet Coordinator
  • Claims Supervisor
  • Collision Manager
  • Collision Estimator/Supervisor Die Setter


  • Associate of Arts degree
  • Diploma

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