Detail oriented with strong skills in researching, analyzing and troubleshooting problems, identifying solutions, recommending and implementing methods, procedures and/or techniques for resolution. Communicating clearly and concisely, both orally and in writing. Proven ability to exercise accurate judgment and being able to evaluate information critically and decide upon and to implement an appropriate course of action. Experience in interacting with professionals at all levels and cross functional teams in a complex and dynamic environment. Strong interpersonal and teamwork skills; ability to develop and maintain effective professional relations with colleagues at all levels across the organization; ability to integrate actions toward objectives. Detail oriented with strong skills in researching, analyzing and troubleshooting problems, identifying solutions, recommending and implementing methods, procedures and/or techniques for resolution. Skills in which I have remained consistent are as follows:
* Responding to inquiries from management, employees and vendors.
* Operating personal computers for conducting on-line research and data acquisition.
* Working under time constraints and in pressure situations.
* Proven ability to exercise accurate judgment and being able to evaluate information critically and decide upon and to implement an appropriate course of action.
* Experience in interacting with professionals at all levels and cross functional teams in a complex and dynamic environment. Strong interpersonal and teamwork skills; ability to develop and maintain effective professional relations with colleagues at all levels across the organization; ability to integrate actions toward objectives.
* Capable of managing multiple priorities and meet closely-spaced, ambitious timelines.
* Highly results oriented; capable and willing to take instruction, communicate and be accountable for decisions.
* Communicating clearly and concisely, both orally and in writing.
* Interpreting and applying Federal, State and Local policies, procedures, laws and regulations.
* Managing multiple projects, duties and assignments.
* Excellent interpersonal skills with the ability to work in a team environment or independently with minimal supervision.
* Proficient at maintaining collaborative working relationships with others.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Data Analyst II, 01/2014 - 01/2017 Cox Automotive – Matteson, IL,
Responsible for analyzing master data management performance metrics for the following purposes:
- Evaluation of quality, response and data integrity with reference to Enterprise, Supplier and Global Planning Network data.
Monitoring Product lifecycles (product activation, discontinuance and rationalization).
Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements.
JD Edwards ERP system product data management principles related to Item Masters, Bills of Materials, Routers.
SAP Material Master setup.
Personal computer software applications including MS Excel, Word, Visio and Power Point.
Exposure to MS Access.
Current Company policies and practices, including safety rules and regulations.
Sales Support Service Rep II, 10/2009 - 12/2014 Watson Pharmaceuticals / Anda, Inc – City, STATE,
Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws.
Communicates effectively with customers via telephone, email, fax, or in person, and receives product orders and general inquiries.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Working under time constraints and in pressure situations.
Worked closely with Accounts Payable Department and Warehouse.
Customer Support Service Rep I, 08/2006 - 10/2009 Andrx Pharmaceuticals / Anda, Inc – City, STATE,
Assists customers with requests for and processing of returned goods.
Monitors and provides updates to the customer master group.
Working under time constraints and in pressure situations.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation.
Interfaces with other departments in the processing of any customer related issues.
Worked closely with Accounts Payable Department and Warehouse.
Durable Medical Equipment Rep, 08/2004 - 06/2006 – City, STATE,
Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Greeted persons entering establishment, determining nature and purpose of visit, while directing or escorting them to specific destinations.
Customer service for in bound DME supply customers.
Logging customer's information into system database.
Following the HIPPA Act making sure that the customer's information is kept confidential / safeguarding of private information of patient
health information.
Education and Training
Bachelor's of Science: Business, Expected in 2013 - University of Phoenix - Plantation, Fl GPA: Business
Skills
Accounts Payable, billing, Customer service, data management, database, directing, email, ERP, fax, JD Edwards, Logging, Materials, MS Access, MS Excel, Power Point, Word, Monitors, Enterprise, Network, policies, quality, quality control, Routers, safety, SAP, shipping, taking messages, telephone, Visio
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