Data Analyst resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Perceptive and logical data analyst with proven ability to communicate with both technical professionals and end users to identify and translate business requirements. Offering 9 years of experience driving data accuracy and integrity. Proven ability to understand customer requirements and translate into actionable project plans.
Skills
Enterprise Application Integration
Data Validation
Data Formatting
Data Analysis
Data Modeling
Data Visualization
SQL
Business Needs Analysis
Spreadsheets
Project Management
Microsoft Power BI
Consulting
Leadership Skills
Interpersonal Skills
Business Support
Education
Kansas State UniversityManhattan, KS, Expected in ā ā:Computer Engineering - GPA:
American Intercontinental UniversityChandler, AZ, Expected in 05/2007 ā āAssociate of Arts:Business Administration - GPA:
Certifications
Data Analytics, Cornell University - 2018
Professional Scrum Product Owner I, Scrum.org - 2017
Freelance Website Development, Codecademy - 2017
Website, Portfolio, Profiles
http://Clairedata.com/
Work History
Alakaina Family Of Companies - Data Analyst Fort Collins, CO, 10/2018 - Current
Combined disparate data sources and launched internal Power BI data analytics platform across organization.
Provided in-depth statistical industry research and predictions on impact caused by COVID 19 outbreak to help drive business decisions.
Built and launched customer-facing business intelligence reporting tool.
Wrote additional reports for software using visual studio and Telerik reporting.
Delivered keynote address on data for client conference.
Worked with CFO to generate data on high probability targets for accounts receivable collection during Pandemic.
Weight different variables like year over year sales, time with company, delinquency of account, and more.
Utilized financial data to start up credit card processing project.
Provided analysis about feasibility of profit from new software project based on clientās credit card transaction data.
Designed and implemented Power BI reporting on all salesforce data to track sales team objectives and initiatives.
Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Oversaw transition from overseas development to onshore for cloud-based products.
Drove development team to utilize transparency and empirical data in making decisions which ultimately lead to creation of data science team.
Balanced value for organization between new development vs fixing production issues for cloud products.
Selected to spearhead transition from waterfall development to Agile/Scrum.
Worked with internal and external stakeholders in identifying and confirming best opportunities to advance software.
Pulled and compiled data from disparate SQL databases to confirm and direct external stakeholders to best decisions on enhancements moving forward.
Stood up greenfield project for new cloud-based microservice-based software application that is currently in production.
Oversaw entire product deployments from vision and creation to rollout and delivery.
Focused on building critical features up front in order to identify constraints and technical challenges.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
Developed metrics derived from raw company data to track improvements in organizational efficiency.
Assessed impact of current agile business processes on users and stakeholders and evaluated potential areas for improvement.
Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Facebook - Support Manager Prineville, OR, 04/2014 - 04/2017
Created support department and created standard KPIs for monitoring performance.
Migrated company from basic phone system to automated call distribution method.
Established first service level agreements for clients.
Built and implemented tiered technician skill/growth program.
Handled escalations and product requests from enterprise clients personally.
Created growth-focused environment by implementing tiered structure to department.
Implemented certificate program to help technicians grow in their skill sets regarding SQL, logical troubleshooting, and customer service habits.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Prepared daily key performance reports to assist business leaders with decision making and strategic operational planning.
Established and updated work schedules to account for changing staff levels and data predicted workloads.
Tracked and documented metrics, and evaluated trends.
Performed troubleshooting on SQL-based software solution; including querying database directly to retrieve data required by customers.
Handled inbound phone calls for customer support and technical support for clients.
Traveled to manually install and set up terminals and train clients on software usage.
Was primary representative for largest enterprise client.
Perform many networking troubleshooting diagnostics and basic windows maintenance to verify client/server-based software could communicate.
Offered expertise on employee and business development plans for clients to enhance implementation and routine oversight.
Strengthened client's operational processes by reviewing process data, developing solutions and monitoring implementation.
Performed as consultant for startup business in entertainment industry.
Verizon Wireless - Wireless Consultant City, STATE, 01/2007 - 08/2011
Worked for Alltel as customer service representative in call center.
Handled inbound requests for assistance from customers that ranged from technical help and billing support to sales.
After working for company for six months transferred to retail store as wireless consultant.
Additional responsibilities include loading and repairing images of phone software and training employees and customers on use of more advanced devices.
Troubleshot basic networking issues with wireless internet service.
Alorica - Technical Support Supervisor City, STATE, 01/2005 - 01/2007
Started as first-tier technical support representative.
Helped train employees on new models of computers after company obtained account for Gateway and E-machines retail computers.
Was promoted to supervisor for both customer service and tech support representatives.
Helped create sales training program for technical support department and provided tier two technical assistance to tier one representatives and handled customer escalations.
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