LiveCareer-Resume

Data Analyst resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Perceptive and logical data analyst with proven ability to communicate with both technical professionals and end users to identify and translate business requirements. Offering 9 years of experience driving data accuracy and integrity. Proven ability to understand customer requirements and translate into actionable project plans.

Skills
  • Enterprise Application Integration
  • Data Validation
  • Data Formatting
  • Data Analysis
  • Data Modeling
  • Data Visualization
  • SQL
  • Business Needs Analysis
  • Spreadsheets
  • Project Management
  • Microsoft Power BI
  • Consulting
  • Leadership Skills
  • Interpersonal Skills
  • Business Support
Education
Kansas State University Manhattan, KS, Expected in : Computer Engineering - GPA :
American Intercontinental University Chandler, AZ, Expected in 05/2007 Associate of Arts : Business Administration - GPA :
Certifications
  • Data Analytics, Cornell University - 2018
  • Professional Scrum Product Owner I, Scrum.org - 2017
  • Freelance Website Development, Codecademy - 2017
Work History
Alakaina Family Of Companies - Data Analyst
Fort Collins, CO, 10/2018 - Current
  • Combined disparate data sources and launched internal Power BI data analytics platform across organization.
  • Provided in-depth statistical industry research and predictions on impact caused by COVID 19 outbreak to help drive business decisions.
  • Built and launched customer-facing business intelligence reporting tool.
  • Wrote additional reports for software using visual studio and Telerik reporting.
  • Delivered keynote address on data for client conference.
  • Worked with CFO to generate data on high probability targets for accounts receivable collection during Pandemic.
  • Weight different variables like year over year sales, time with company, delinquency of account, and more.
  • Utilized financial data to start up credit card processing project.
  • Provided analysis about feasibility of profit from new software project based on client’s credit card transaction data.
  • Designed and implemented Power BI reporting on all salesforce data to track sales team objectives and initiatives.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Designed and developed data models.
Koch Industries, Inc. - Product Owner
Caldwell, ID, 04/2017 - 10/2018
  • Owned and prioritized product backlog.
  • Oversaw transition from overseas development to onshore for cloud-based products.
  • Drove development team to utilize transparency and empirical data in making decisions which ultimately lead to creation of data science team.
  • Balanced value for organization between new development vs fixing production issues for cloud products.
  • Selected to spearhead transition from waterfall development to Agile/Scrum.
  • Worked with internal and external stakeholders in identifying and confirming best opportunities to advance software.
  • Pulled and compiled data from disparate SQL databases to confirm and direct external stakeholders to best decisions on enhancements moving forward.
  • Stood up greenfield project for new cloud-based microservice-based software application that is currently in production.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Developed metrics derived from raw company data to track improvements in organizational efficiency.
  • Assessed impact of current agile business processes on users and stakeholders and evaluated potential areas for improvement.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Facebook - Support Manager
Prineville, OR, 04/2014 - 04/2017
  • Created support department and created standard KPIs for monitoring performance.
  • Migrated company from basic phone system to automated call distribution method.
  • Established first service level agreements for clients.
  • Built and implemented tiered technician skill/growth program.
  • Handled escalations and product requests from enterprise clients personally.
  • Created growth-focused environment by implementing tiered structure to department.
  • Implemented certificate program to help technicians grow in their skill sets regarding SQL, logical troubleshooting, and customer service habits.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Prepared daily key performance reports to assist business leaders with decision making and strategic operational planning.
  • Established and updated work schedules to account for changing staff levels and data predicted workloads.
  • Tracked and documented metrics, and evaluated trends.
Honeywell - Support & Installation Technician
Concord, MA, 09/2011 - 04/2014
  • Performed troubleshooting on SQL-based software solution; including querying database directly to retrieve data required by customers.
  • Handled inbound phone calls for customer support and technical support for clients.
  • Traveled to manually install and set up terminals and train clients on software usage.
  • Was primary representative for largest enterprise client.
  • Perform many networking troubleshooting diagnostics and basic windows maintenance to verify client/server-based software could communicate.
  • Offered expertise on employee and business development plans for clients to enhance implementation and routine oversight.
  • Strengthened client's operational processes by reviewing process data, developing solutions and monitoring implementation.
  • Performed as consultant for startup business in entertainment industry.
Verizon Wireless - Wireless Consultant
City, STATE, 01/2007 - 08/2011
  • Worked for Alltel as customer service representative in call center.
  • Handled inbound requests for assistance from customers that ranged from technical help and billing support to sales.
  • After working for company for six months transferred to retail store as wireless consultant.
  • Additional responsibilities include loading and repairing images of phone software and training employees and customers on use of more advanced devices.
  • Troubleshot basic networking issues with wireless internet service.
Alorica - Technical Support Supervisor
City, STATE, 01/2005 - 01/2007
  • Started as first-tier technical support representative.
  • Helped train employees on new models of computers after company obtained account for Gateway and E-machines retail computers.
  • Was promoted to supervisor for both customer service and tech support representatives.
  • Helped create sales training program for technical support department and provided tier two technical assistance to tier one representatives and handled customer escalations.

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Resume Overview

School Attended

  • Kansas State University
  • American Intercontinental University

Job Titles Held:

  • Data Analyst
  • Product Owner
  • Support Manager
  • Support & Installation Technician
  • Wireless Consultant
  • Technical Support Supervisor

Degrees

  • Associate of Arts

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