Data Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Obtain a role that will allow me to be innovative, and utilize strategic thinking skills to manage and execute superior project strategy within an organization. Over twelve years work experience in information technology and managing projects. Acknowledged for creativity and ability to find innovative ways to deliver business solutions. Proven team player, with the ability to engage and inspire others. Excellent written and verbal communication skills.
Programming Languages: SAS, SQL, C, C++(working knowledge), HTML
Operating Systems: UNIX, Windows 2000/XP/Vista/7/8
Software: Hyperion(Brio), Enterprise Guide (Web Report Studio, Information Map Studio), Cactus, Intellisoft(IntelliCred/IntelliContract), Crystal Reports, AppWorx, MicroStrategy, MS Office 2013 Suite, Viso, SAS BI(OLAP), MAXIMUS, GeoAccess/Networks, Quest Analytics, SPSS (working knowledge)
Work History
Data Analyst, 2009 to Current
Alakaina Family Of Companies , ,
  • Created and maintained SAS programs to pull data to assist with audits for government agencies as well as private auditors (Deloitte) to ensure that the company has adequate provider coverage across our network.
  • Performed ETL functionality to measure, compare and query data by way of SAS and SQL programming in order to display charts and graphs for senior management to assist with business decisions.
  • Reviewed and analyzed report results against established baselines to determine trends and outliers.
  • Lead programmer for Hospital/provider Termination Process for our Contracting division to remove Hospitals or groups of individual providers from our network for various reasons.
  • Generated 'Plug and Play' reports to assist the managers of the Contracting division with rate negotiations with vendors on the fly to more effectively negotiate decisions to award payment increases.
  • Identified the need for and developed automated processes (reports) as well as streamlined various existing processes to relinquish resources for repetitive jobs.
  • Provided and Analyzed data to assist Contract Analysts with their reporting prior to negotiating fees for service and rates in order to come to a happy medium for all parties involved.
  • Developed Credentialing and Recredentialing reports using the Cactus application for the Credentialing business unit to send to a third part vendor to credential our providers.
  • This finalized the providers participating status within our network to assure that they were being compensated accordingly.
  • Initiated and administered change management process for report application migration; effectively exceeding project deadlines and expectations.
  • Modified an existing Credentialing/Recredentialing system to send recredentialing packets to providers via RightFax to be more economic and efficient.
  • Processed Adhoc data request for all business units to assist with decision making on various provider related issues.
  • Trained team members to use Enterprise Guide querying software to make them self sufficient in obtaining data.
  • Developed and maintained a QA process and testing guidelines for our Online Provider Directory to ensure accuracy of the data that our Member Relations department shares with our members.
  • The Online Directory resulted in an increase of our members using the new technology to assist with creating customized paper directories, allowing them to select a provider in their area.
  • This decreased our member call center activity freeing resources for other initiatives.
  • Assisted in the creation of statements of work sent to outside vendors to help facilitate new corporate initiatives.
  • Responsible for creating Business Requirements, Report Specifications, Policy and Procedures and Desktop processes in accordance to our business rules.
  • Recognized for creative solutions, resulting in improved business results.
Informatics Programmer Analyst, 01/2003 to 01/2009
Altec , ,
  • Developed and maintained Genesys Call Center reports used to track of productivity of Agents & Queues as well as being used as supporting documentation in legal cases in the event of an employee termination.
  • Project lead on project with Verint (Witness Actionable Solutions) to develop a way to track individual agent phone and PC activity to ensure that our members and providers were being treated with respect and dignity.
  • Processed Adhoc data request for all business units to assist with their daily work flow.
  • Maintained a monthly Key Indicator report for Board of Directors that identified areas where the business was thriving and also areas that need a little more attention.
  • Created Information Cubes using Enterprise Guide to allow senior management to decipher data with the click of a button and drill down to very detailed levels of reports.
  • Developed and maintained stored procedures to assist the business units in being able to run their own reports through 'Add-Ins' placed in MS Office Developed Web Reports using Web Report Studio (SAS BI) so that adhoc reports that required simple parameter changes could be run by the 'End-user'.
Systems Analyst, 01/2001 to 01/2003
  • Developed and maintained various UNIX/MARS scripts to generate daily, weekly and monthly reports.
  • Processed data requests for various administrators, including but not limited to transplant reports and weekly Patient Observation reports.
  • Trained nurses/case managers to manipulate data using office software and Cognos Utilized analytical expertise to provide direction and recommendations to senior managers on key business decisions and process improvement initiatives.
  • Wrote UNIX shell scripts to query clinical databases to provide data to senior managers to track trends in specific medical procedures and lengths of stay with respect to diagnosis codes and CPT codes.
Bachelor of Science: Information Science, Expected in 1 2001
University of Pittsburgh - ,
Information Science
University of Pittsburgh - Dean's List Spring 1998

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Resume Overview

School Attended
  • University of Pittsburgh
Job Titles Held:
  • Data Analyst
  • Informatics Programmer Analyst
  • Systems Analyst
  • Bachelor of Science

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