data analyst resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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  • Highly enthusiastic customer service professional with 3 years of experience in cloud implementations, Configuration Management, Continuous Integration and Continuous Deployment. Additionally, having technical support experience scoping issues and provide resolution.
  • Hands-on experience in Azure Development, worked on Azure web application, App services, Azure storage, Azure SQL Database, Virtual machines, Fabric controller, Azure AD, Azure search, and notification hub.
  • Designed, configured and deployed Microsoft Azure for a multitude of applications utilizing the Azure stack (Including Compute, Web & Mobile, Blobs, Resource Groups, Azure SQL, Cloud Services, and ARM), focusing on high - availability, fault tolerance, and auto-scaling.
  • Microsoft Azure Cloud Services (PaaS & IaaS), Application Insights, Document DB, Internet of Things (IoT), Azure Monitoring, Key Vault, Visual Studio Online and SQL Azure
  • Designed and developed cloud service projects and deployed to Web Apps, PaaS, and IaaS.
  • Expertise in Microsoft Technologies including VB.NET, C#, ASP.NET, ASP.NET core, ADO.NET, jQuery, JavaScript, XML, XSLT, and Ajax
  • Expertise in RDBMS including MS SQL Server, MS Access with thorough knowledge in writing SQL queries, Stored Procedures, Views, Functions, Packages, Triggers.
  • Working knowledge as a BPM Consultant, exclusively in Analysis, Design, Development, Testing, Maintenance, and support of BPM applications using Appian BPM Technology
  • Worked on creating whole infrastructure Web apps, V-net integration, HCM, Subnets, IAM, Security groups, Application gateway, AppInsights on Azure
  • Strong Object-Oriented Analysis and Design (OOAD) and Programming skills and Experience on Design Patterns (Repository, Singleton, Adapter) and Model View Controller (MVC) Patterns, MVVM and Data Modeling.
  • Strong Knowledge in End-to-End Software Development Life Cycle (SDLC) called Waterfall Application Development Methodology (ADM) and Agile (Scrum, Extreme Programming and Test-Driven Development (TDD)) Methodologies.
  • C, C# 2.0/ 3.0/3.5, ADO.NET, T-SQL, UNIX
  • BPM
  • Appian V16x, V17x, V18x, V19x, V20x
  • Web Technology
  • ASP, ASP.NET, AJAX, Web Service, Web API, WCF, XML, Microsoft Azure.
  • Databases
  • SQL Server 2000/2005/2008/2012, Sybase, MS Access, Oracle 11g
  • Version Control
  • Microsoft Visual Source Safe, SVN, Team Foundation Server (TFS), Git
  • Web/App Servers
  • IIS 6.0/7.0, JBoss EAP 6.0
  • IDE
  • Visual Studio 2005/2008/2010/2012/2013/2017, Visual Studio 6, SQL DBX
  • Frameworks
  • Net Framework 4.0/3.5/3.0/2.0, WCF, WPF, MVC, MVVM
  • NET, Client, IIS 6.0, Object-Oriented Analysis, MS SQL Server, Workflow
  • VB.NET, Customer satisfaction, Java, ORACLE, SQL, Excellent written
  • ASP.NET, Customer service, JavaScript, DB, SQL Server 2000, XML
  • Administrative, Customer Care, JBoss, Peak, Stories, XSLT
  • ADO, Customer support, Meetings, PHP, Sybase
  • AD, Version Control, Mentoring, Processes, Technical support
  • Agile, Data migration, MS Access, Programming, T-SQL
  • API, Data Modeling, C#, Coding, Troubleshoot
  • Application design, Database, C# 2.0, Python, Troubleshooting
  • Application Development, Databases, Microsoft Technologies, Quick, Type
  • ASP, Debugging, Windows, RDBMS, UNIX
  • Automate, Fast, Works, SDLC, Verbal communication skills
  • C, Gateway, MVC, Servers, View
  • CD, Hiring, MYSQL, SLA, Visual Studio
  • Consultant, HTTP, Enterprise, Service Level Agreement, Visual Studio 6
  • Content, IDE, Network, Software Development, Web applications
  • Controller, IIS, OOAD, Visual Source Safe, Web Technology
Data Analyst, 07/2019 - 12/2020
Iqvia Holdings Inc Augusta, GA,
  • Prepared forecasts and identified trends through data analysis and tracking.
  • Tested validity, accuracy and consistency of new and existing intelligence data.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Identified opportunities for process improvements to decrease in support calls.
  • Analyzed code and corrected errors to optimize output.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Appian Developer/Support Associate, 08/2017 - 07/2019
Corptax Logan, UT,
  • Works with other business technology teams to understand requirements and patterns and ensure consistency in design across applications built on the Appian platform.
  • Developed Company Contacts for Opportunity Management System that keeps track of all opportunities for an organization including competitors, partners, and milestone dates.
  • Hands on coding and development experience on Appian BPM platform.
  • Define, design, and develop Appian / BPM shared components by doing a quick POC to prove the value adds.
  • Responsible in writing User stories and peer review the workflow with the client and Business Developers.
  • Involved in conducting scrum meetings, participated in story pointing and sprint Retrospectives.
  • Perform the detailed analysis of the business requirements provided for Appian development.
  • Developed Appian Process Models, developed Interfaces using SAIL, developed Task Reports and other Reports required for the application.
  • Handled the Approval form workflow and notifications.
  • Performed Unit and SIT testing support for the applications before release to UAT.
  • Requested the form for dynamic content rules.
  • Design and Development of Appian applications.
  • Unit Testing of application components.
  • Help on-board new Appian applications in Appian platform.
  • Build and deploy of applications Help Review application design and code review.
  • Defect Fixing & issue resolution for the application developed.
  • Created different areas to be displayed in the form, for each user group, depending upon the contract category in the Form.
  • Involved in the different types of Reports, Rules, and Interfaces.
  • Involved in different type of validations in the Workflow Process.
  • Involved in adding the members in different type of User Groups.
  • Created and modified CDT's.
  • Involved in data migration from traditional apps to salesforce using data loader utility.
  • I have handled the requests, collected the specific information by contract typed categories.
  • Handled the Approval form workflow and notifications.
  • Environment: Appian V19.1, V19.3, V19.4 versions, MYSQL/ORACLE.
Customer Service Associate, 06/2015 - 11/2015
Amazon City, STATE,
  • Led a team of associates and managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Raised tickets for customers experiencing inconvenience making transactions.
  • Trained agents for Customer Care service for peak periods.
  • We also worked on seamless transition to the agent.
  • Experienced in administering large-scale databases.
  • Created Tableau dashboards to understand the call flow and analyze the incoming call volume trends.
  • Helped take decision on hiring required number of people by analyzing the call volume trends in each region.
Education and Training
Bachelor’s: Computer Science, Expected in
Status -
Master’s: Computer Science, Expected in
Marshall University - Huntington, West Virginia
Status - Role: 3 year of experience, technical support, system development, network operations and IT team, Windows, Azure AD,

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Resume Overview

School Attended

  • Marshall University

Job Titles Held:

  • Data Analyst
  • Appian Developer/Support Associate
  • Customer Service Associate


  • Bachelor’s
  • Master’s

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