data analyst resume example with 17 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Data Analyst with experience producing intelligence to enhance business planning and operations. Well-versed in business needs and practices, regulatory requirements and internal control systems. Highly successful at leveraging data trends and patterns. History of building and sustaining great relationships with suppliers and customers to achieve shared goals.
Skills
Customer Service and Building Customer relationships
Excel Proficiency
Problem Solving and deductive reasoning
Organizational and multi tasking
Experience
Data Analyst, 03/2019 - Current Gresham Technologies Plc – Tampa, FL,
Collected, tracked and organized data to evaluate current business and market trends.
Assessed data and issues and directed concerns to business unit leadership.
Completed quality assurance reviews to assess accuracy of data and validate results.
Maintained security and data integrity of databases.
Compiled and modeled business data using software.
Identified business requirements and devised implementation strategies to solve business problems.
Prepared data examples, runs and views for client meetings.
Organized subsystems to execute proper collection of data
Mined data to uncover insights and identify market trends and inflection points.
Defined naming standards for data warehouse to maintain consistent operations.
Improved reliability of supply chain software, systems, database and order processing.
Store Manager, 08/2013 - 03/2019 Titlemax, Inc. – Humble, TX,
Contributed to merchandising ideas at team sale meetings.
Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training new staff.
Analyzed marketing information and translated it into strategic plans.
Kept an eye on building premises for loss prevention and security purposes.
Maintained daily record of all transactions. Resolved customer problems by investigating issues, answering questions and building rapport.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Trained all new managers on store procedures and policies. Determined staff promotions and demotions, and terminated employees when necessary.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Trained staff to deliver outstanding customer service.
Wrote order supply requests to replenish merchandise.
Completed weekly schedules according to payroll policies.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
Level 2 Network and VOIP Analyst, 01/2010 - 08/2013 Integrated Broadband Services – City, STATE,
Configured and installed routers, switches and wireless controllers.
Managed application patches, data backup, security changes and network configuration.
Acted as primary contact for computer hardware and software problems, as well as network emergencies.
Diagnosed network problems involving a combination of hardware, software, power and communications issues.
Tested and troubleshot new versions of software. Identified, reported and resolved network security violations.
Analyzed complex computer systems to assess vulnerability and risk.
Responded to all client requests for technical support by phone, email and the inter-office chat service.
Best Buy for Business and Computer Supervisor, 01/2006 - 12/2009 Best Buy – City, STATE,
Answered customer requests with friendly, knowledgeable service and support.
Set up repair appointments with service professionals.
Completed research on complex problems and resolved issues in a timely manner.
Took full advantage of upsell opportunities with new and potential customers.
Managed department schedules to maximize coverage during peak hours.
Filled out documentation and logs each day and created weekly reports detailing activities.
Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
Resolved product issues and shared benefits of new technology.
Tracked down sources of special products and services to meet customers' special needs. Prevented store losses using awareness, attention to detail and integrity.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Helped customers select products that best fit their personal needs.
Regularly sought opportunities to up sell and add on additional merchandise.
Processed shipments and maintained organized stock shelves.
Answered customers' questions and addressed problems and complaints in person and via phone.
Served as liaison between customers, store personnel and various store departments.
Educated customers on product and service offerings.
Consulted with customers on the latest styles and trends.
Generated leads for new sales through telephone and email contact with customers.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Offered exceptional customer service to differentiate and promote the company brand.
Kept abreast of rapidly evolving technology.
Attended local, regional and national trade shows for product development training as defined by territory needs.
Trained new employees on company customer service policies and service level standards.
Education and Training
High School Diploma: , Expected in 05/2003 - Adairsville High School - Adairsville, GA GPA: Status -
: , Expected in - Chattahoochee Technical College - Marietta, GA GPA: Status -
: , Expected in - Kennesaw State University - Kennesaw, GA GPA: Status -
Certifications
Stibo STEP Master Data Management Solution Fundamentals - MDM101
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