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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

U.S. Army Veteran leveraging 20+ years of experience leading large-scale technology projects and overseeing technical teams in organizations of 8 to 220 personnel in dynamic, fast-paced environments. Possess a comprehensive background in compliance, security, data analysis and reporting. Reputation for exceeding customer expectations, building strong relationships at all levels of an organization while managing risk and developing teams.

  • Active Top Secret/SSBI Clearance.
  • Willing to relocate to: Tucson, AZ – Authorized to work in the US for any employer
Skills
  • Problem Solving
  • Operational Planning
  • Critical Thinking
  • Problem Solving
  • Interpersonal Relationships
  • Customer Service/Satisfaction
  • Attention to Detail
  • Communication
  • Leadership
Education
American Military University Jamestown, WV, Expected in 12/2014 Associate of Science : Computer Technology - GPA :
U.S. Army Specialized Training
  • Army Recruiter Course
  • Sexual Assault Advocate Certified
  • Advanced, Senior, and Basic Leader Courses
  • Cyber Security Operations Planners Course
  • CISCO Networking
  • Information Assurance Security Officer Course
  • Interpersonal Relationship Training
  • Equal Opportunity Leader Course
Professional Experience
Capital One - Cyber Security Operations Center Analyst
Claremont, VA, 12/2019 - 02/2021

Monitor, prevent, detect, investigate, and respond to around the clock incidents. NOC team are charged with monitoring and protecting the organization's assets including intellectual property, personnel data, business systems, and brand integrity.

Regional Cyber Center - Unified Capabilities Service Manager
City, STATE, 09/2017 - 11/2019

Oversaw 19 contractor personnel managing Unified Capabilities (UC) Systems and a 5 member Electronic Telephony Firewall Management Team in support of the CONUS Theater spread across 4 sites responsible for 180 enterprise assets valued at >$15M. Developed and managed relationships across multiple cross- functional organizations, including Defense Information Systems Agency and Army Network Enterprise Technology Command.

  • Served as Govt Technical Manager for 24 months led team to provide CONUS theater’s TIER II & III support of 400K VoIP users and 300K VTC sessions with a 98.5% Reliability Rating.
  • Identified the need to lifecycle and request funding for half of CONUS’ Session Border Controls; ensured >10K items were recorded in Army’s Joint Enterprise Level Agreement.
  • Delivered vital input to the CIO/G6 (Army Network/Cyber) for the development of Army’s Cloud Messaging System.
  • Provided monthly Electronic Telephony Firewall Management reports to CIO/G6 for 62 CONUS installations ensuring accurate and timely executive level awareness.
  • Organized and executed the successful transition of equipment, operations, and locations of the CONUS UC Team to NETCOM with no interruption in services.
Regional Cyber Center - Cyber Operations Center Watch Officer
City, STATE, 07/2016 - 08/2017

Government Watch Officer supporting Enterprise IT application development and system integration projects. Developed technical project plans, proposals, task orders, and administrative reporting. Worked with customers to relate any system changes and integrate customer feedback into improving processes. Executed ITIL processes (Change, Request, Incident, Problem Management) on technical IT systems.

  • Coordinated daily current operations work with Cyber Security Teams and Engineering to identify, report, and remediate security deficiencies across the Army’s Enterprise Network Infrastructure.
  • Develop and implemented network change management in accordance with network security and operational guidance to meet customer requirements.
  • Works within operational and performance metrics to drive continuous improvement while adhering to standards.
  • Learned physical topology and logical design for the customer’s network and security posture and processes.
  • Provided daily situational awareness reports to key decision makers; 24x7 network infrastructure monitoring.
  • Interacted directly with other mission partner networks and security engineers/groups, Local Exchange Carrier groups, vendor/partners, and customers.
Pacific Command, Joint Cyber Center - Cyberspace Operations Watch Officer
City, STATE, 05/2013 - 06/2016

Managed the 8 person Joint Cyber Watch Team at Joint Cyber Center supporting the Combatant Command HQS, 4 service components. Provided operational impact assessments and situational awareness reports for all theater communications and cyberspace systems for USPACOM Commander. Accountable for $2M in equipment.

  • Developed Friendly Force Information Requirements, facilitating efficient and consistent theater reporting.
  • Developed the JCC Risk Assessment Methodology enabling quick Vulnerability Assessments to DoD Intel networks.
  • Developed the JCC Integration Process plan with 3 other Ops Centers ensuring synchronization across the command.
  • Managed Cyber Incident Database, creating essential threat indicators and warnings for decision makers on trends, patterns, and actionable information.
  • Reorganized Information Assurance Governance Section Request System, reducing the turnaround time from 1 week to 24 hours for new classified token requests.

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Resume Overview

School Attended

  • American Military University

Job Titles Held:

  • Cyber Security Operations Center Analyst
  • Unified Capabilities Service Manager
  • Cyber Operations Center Watch Officer
  • Cyberspace Operations Watch Officer

Degrees

  • Associate of Science

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