To obtain a position that utilizes my acquired knowledge and skills while offering an opportunity for professional growth and advancement.
Microsoft Word, Excel and PowerPoint
Effective communications skills Seasoned in conflict resolution
Competence in Harmonized Tariff Schedule application
Competence in the use of Automated System for Customs Data Software
During my tenure as Customs Officer, I had to interface with many irate customers and was able to calm these customers and rapidly resolved the conflict. I also generated additional revenues through keen observation and attention to details among other factors in carrying out my duties which enabled me to intercept and detect errors which led to the capturing of loss revenue.
I have received commendation letter from the Commissioner of the Customs Department for superb customer service that went beyond the call of duty. I am also a recipient of a Certificate Of Achievement in recognition of outstanding job performance.
01/2002 to 10/2016
Customs OfficerJamaica Customs Department － Kingston, Jamaica
Process incoming cargo through physical examinations, risk profiling and interviewing of customers to ensure adherence to import regulations and restrictions.
Valuate and assess imported cargo and computation of the applicable duties and taxes.
Receive and respond to customer inquiries via face to face interaction, telephone and email.
Comply with mandatory requirements at the direction of Management.
Complete tasks timely while maintaining quality standards.
Processed invoices for payment.
12/1998 to 01/2001
Administrative Assistant to the General ManagerAgri Services Limited － St Thomas, Jamaica
Manage Materials, Inventory and Supplies Department.
Disbursement and accountability of Petty Cash.
Directly responsible for all timesheets approval and weekly payroll processing.
Preparation of purchase requisitions and liaison with the Procurement and Special Projects Manager.
Receive and sort company's correspondence and end ensure distribution to the correct department.
Directly responsible for all accounts payable functions.
Current - American Association of Professional Coders (AAPC)
- Caribbean Regional Drug Law Enforcement Training Center (REDTRAC)
- Customer Service Academy of Jamaica, Kingston JamaicaUniversity of the West Indies School of Continuing Studies － Kingston Jamaica
Caribbean Institute of Economics & Management － Kingston Jamaica
Morant Bay High School － St. ThomasJamaica
accounts payable, communications skills, Customer Service, direction, email, Inventory, Law Enforcement, Materials, Excel, PowerPoint, Microsoft Word, payroll processing, Procurement, purchase requisitions, quality, taxes, telephone