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Customized Customer Service Rep Resume Example

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CUSTOMIZED CUSTOMER SERVICE REP
Professional Summary

 

Efficient transportation logistics professional well-versed in materials management and inventory reconciliation. Highly organized and detail-oriented with a talent for accurate shipment tracking and problem resolution. Offering exceptional analytical, problem-solving and interpersonal skills. Seeks a position in logistics offering challenging growth opportunities in a fast-paced professional environment.
Skills
  • Over-the-road transportation
  • Rail transportation
  • Excellent time management
  • Data entry expert
  • Deadline-driven
  • Contract carrier procurement
  • Skilled multi-tasker
  • Microsoft Office
  • Small parcels
  • Process improvement
  • Proactive
Work History
Customized Customer Service Rep, 09/2010 to Current
Saia LTL – Creek, Georgia
  • Answer over 125 calls a day with daily correspondence with Terminal Managers and Outside Sales Reps in 147 terminals across the United States.
  • Assist customers with tracking freight, scheduling pick ups.
  • AS400 certification & currently hold a customized position to provide the best in class customers service to our customers as well as a weekend dispatcher.
  • Achieved a [Number]% on-time shipment rate.
  • Reported carrier-performance metrics and monthly costs reports to executive team.
  • Redirected shipments en route in response to customer requests.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
Administrative Assistant, 05/2008 to 05/2009
ABC Supply – Lawrenceville, Georgia
  • Process credit card payments, returns, create invoices and apply credits.
  • Assist in inventory control, submit payments to vendors and schedule pick ups.
  • Divided cargo received by account number and intended location.
  • Picked up incoming stock and delivered materials to designated locations.
  • Conducted monthly inventories of materials on the work floor.
Freight Clerk, 04/2008 to 02/2009
Averitt Express – Lawrenceville, Georgia
  • Assist drivers with checking In/Out.
  • Scan bills of landing into AS400.
  • Correct bill of landing and scheduling pick ups.
  • Prepare shipping labels.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Picked up incoming stock and delivered materials to designated locations.
Bus Manager, 01/2008 to 04/2008
Gwinnett County Public Schools – Suwanee, Georgia
  • Safely transport elementary, middle, and high school children to and from school.
  • Inspected vehicle and immediately reported any defects to a supervisor.
  • Maintained current Class B CDL.
  • Attended and participated in all driver safety meetings.
  • Verified all dispatch instructions.
Owner, 01/2003 to 05/2007
PNM Automotive – Stone Mountain, Georgia
  • Responsible for development and maintenance of customer accounts communicate via telephone, fax or email.
  • Accept payments for service, quotes, and order product.
  • Manage support for 6 employees.
Verifier, 01/1999 to 07/2007
Freight Traffic Services – Norcross, Georgia
  • Verify over 1,500 bills a day to ensure all bills are entered into A/S 400 correctly.
Education
Current
University of PhoenixGwinnett Technical Colleg -
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Resume Overview

Companies Worked For:

  • Saia LTL
  • ABC Supply
  • Averitt Express
  • Gwinnett County Public Schools
  • PNM Automotive
  • Freight Traffic Services

School Attended

  • University of PhoenixGwinnett Technical Colleg

Job Titles Held:

  • Customized Customer Service Rep
  • Administrative Assistant
  • Freight Clerk
  • Bus Manager
  • Owner
  • Verifier

Degrees

  • Current

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