Efficient transportation logistics professional well-versed in materials management and inventory reconciliation. Highly organized and detail-oriented with a talent for accurate shipment tracking and problem resolution. Offering exceptional analytical, problem-solving and interpersonal skills. Seeks a position in logistics offering challenging growth opportunities in a fast-paced professional environment.
Skills
Over-the-road transportation
Rail transportation
Excellent time management
Data entry expert
Deadline-driven
Contract carrier procurement
Skilled multi-tasker
Microsoft Office
Small parcels
Process improvement
Proactive
Education
University of PhoenixGwinnett Technical Colleg, Expected in Current – –: - GPA:
Work History
Canon Business Process Services - Customized Customer Service Rep Sacramento, CA, 08/2010 - Current
Answer over 125 calls a day with daily correspondence with Terminal Managers and Outside Sales Reps in 147 terminals across the United States.
Assist customers with tracking freight, scheduling pick ups.
AS400 certification & currently hold a customized position to provide the best in class customers service to our customers as well as a weekend dispatcher.
Achieved a [Number]% on-time shipment rate.
Reported carrier-performance metrics and monthly costs reports to executive team.
Redirected shipments en route in response to customer requests.
Established long-term customer relationships through prompt and courteous service.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Enforced the on-time shipment of products to create exceptional customer experiences.
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