Customized Customer Service Rep Resume Example Saia LTL

CUSTOMIZED CUSTOMER SERVICE REP

Professional Summary

Efficient transportation logistics professional well-versed in materials management and inventory reconciliation. Highly organized and detail-oriented with a talent for accurate shipment tracking and problem resolution. Offering exceptional analytical, problem-solving and interpersonal skills. Seeks a position in logistics offering challenging growth opportunities in a fast-paced professional environment.

Skills

Over-the-road transportation
Rail transportation
Excellent time management
Data entry expert
Deadline-driven

Contract carrier procurement
Skilled multi-tasker
Microsoft Office
Small parcels
Process improvement
Proactive

Work History

Customized Customer Service Rep, 09/2010 to Current
Saia LTL – Creek, Georgia

Answer over 125 calls a day with daily correspondence with Terminal Managers and Outside Sales Reps in 147 terminals across the United States.
Assist customers with tracking freight, scheduling pick ups.
AS400 certification & currently hold a customized position to provide the best in class customers service to our customers as well as a weekend dispatcher.
Achieved a [Number]% on-time shipment rate.
Reported carrier-performance metrics and monthly costs reports to executive team.
Redirected shipments en route in response to customer requests.
Established long-term customer relationships through prompt and courteous service.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Enforced the on-time shipment of products to create exceptional customer experiences.

Administrative Assistant, 05/2008 to 05/2009
ABC Supply – Lawrenceville, Georgia

Process credit card payments, returns, create invoices and apply credits.
Assist in inventory control, submit payments to vendors and schedule pick ups.
Divided cargo received by account number and intended location.
Picked up incoming stock and delivered materials to designated locations.
Conducted monthly inventories of materials on the work floor.

Freight Clerk, 04/2008 to 02/2009
Averitt Express – Lawrenceville, Georgia

Assist drivers with checking In/Out.
Scan bills of landing into AS400.
Correct bill of landing and scheduling pick ups.
Prepare shipping labels.
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Picked up incoming stock and delivered materials to designated locations.

Bus Manager, 01/2008 to 04/2008
Gwinnett County Public Schools – Suwanee, Georgia

Safely transport elementary, middle, and high school children to and from school.
Inspected vehicle and immediately reported any defects to a supervisor.
Maintained current Class B CDL.
Attended and participated in all driver safety meetings.
Verified all dispatch instructions.

Owner, 01/2003 to 05/2007
PNM Automotive – Stone Mountain, Georgia

Responsible for development and maintenance of customer accounts communicate via telephone, fax or email.
Accept payments for service, quotes, and order product.
Manage support for 6 employees.

Verifier, 01/1999 to 07/2007
Freight Traffic Services – Norcross, Georgia

Verify over 1,500 bills a day to ensure all bills are entered into A/S 400 correctly.

Education

Current
University of PhoenixGwinnett Technical Colleg -

Resume Overview

Companies Worked For:

Saia LTL
ABC Supply
Averitt Express
Gwinnett County Public Schools
PNM Automotive
Freight Traffic Services

School Attended

University of PhoenixGwinnett Technical Colleg

Job Titles Held:

Customized Customer Service Rep
Administrative Assistant
Freight Clerk
Bus Manager
Owner
Verifier

Degrees

Current

Customized Customer Service Rep Resume Example

Resume Score: 70%

Resume Overview

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