Customer Support Representative resume example with 16+ years of experience
Highly skilled in providing information regarding products and services of company
In-depth knowledge of taking orders, decide charges, and administer billing or payments
Hands-on experience in reviewing, updating or making changes to customer accounts
Track record of listening and responding to customers' needs and concerns
Able to handle returns and complaints effectively
Demonstrated ability to record details of client contacts and service history Proven ability to determine answers and solutions quickly
Microsoft Word
Microsoft Excel
Microsoft Outlook
MAS200
- MAS90
- Teespring Admin
- Desk.com
Business Management, January 2010 - August 2010 Fort Scott Community College Fort Scott, Kansas
Complete 2 semesters of coursework before I moved back to RI
Customer Assistance
- Worked with company systems such as MAS90/200, Desk.com and Teespring Admin and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Lehi, UT, 09/2014 - Current
Manufacturing - Other
Temporary placement at Teespring in a Customer Support Role. Call center experience handling order inquiries, checking shipping status, correcting incorrect, missing or damaged orders.
Helping Seller's set up campaigns, updating campaign details, and answering questions that Seller's may have.
Naperville, IL, 07/2013 - Current
Sports and Physical Recreation
Organizing and running an adult sports league/s
Recruitment, Registration, Order entry, Financial records, League party planning, Scheduling, Charity Awareness
Irving, TX, 11/2010 - 11/2013
Consumer Packaged Goods Manufacturing
Customer Service Rep, Computer Specialist, Administrative Assistant to Retail Department
Inventory Management, Inventory Planning, Travel arrangements Order Entry, Email, Answering customer questions, new packaging projects, inventory research, inventory planning.
Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed.
Mccall, ID, 06/2008 - 07/2009
Customer Service Representative
Temporary Staffing for CVS Third Party Reimbursement
Researched insurance claims and overpayment's. Answered customer's calls and emails regarding claims. Processed check requests.
Naples, FL, 02/2007 - 05/2008
Retail Sales of parts for Dj equipment.
Order entry using MAS90. Tracked orders through different carriers. Processed return authorizations. Provided customer support through phone lines and emails. Helped with product sales. Prepared shipping documents.
Tooele, UT, 06/2006 - 09/2006 Temporary position through Sensata Technologies, formally Texas Instruments Customer service position in the Automotive Customer Service department. Responsible for parts orders for several different companies. Responsibilities included checking inventory, shipping and tracking parts, data entry, filing, record keeping through electronic feeds.
Bakersfield, CA, 07/2005 - 02/2006
Inbound call center for Bank of America's Premier Relationship Clients. Answering questions in regards to clients deposit accounts, mortgages, CD's and lines of credit. Cross-trained and provided back-up for other customer service representatives when needed.
City, STATE, 07/2004 - 06/2005
Opening and Closing store. Responsible for 8 employees during shift. Setting up bank deposits. Setting plannagrams for the store. Printing daily reports. Custom invitation orders. Receiving stock.
City, STATE, 01/2002 - 03/2004
Third party health and wellness benefits administrator. Processed COBRA claims for customer's. Answered questions for customer's through phone lines as well as emails in regards to Health and Wellness Benefits. Processed payments, set up payment plans, and reconciled payments.
City, STATE, 09/2001 - 2002
Temporary position through Fleet Bank answering telephone calls from employee's regarding health and wellness benefits during their open enrollment period. Helped employee's with plan information via telephone and email.
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Resume Overview
School Attended
- Fort Scott Community College
- Cumberland High School
Job Titles Held:
- Customer Support Representative
- Community Coordinator
- Retail Account Manager
- CVS Third Party Reimbursement Specialist
- Inside Parts Sales/ Sales Rep
- Automotive Customer Service Specialist
- Senior Relationship Specialist
- Night Manager
- Customer Service Rep
- Customer Service Rep
Degrees
- Associate of Arts
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