LiveCareer-Resume

Customer Support Representative resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview

Highly skilled in providing information regarding products and services of company

In-depth knowledge of taking orders, decide charges, and administer billing or payments

Hands-on experience in reviewing, updating or making changes to customer accounts

Track record of listening and responding to customers' needs and concerns

Able to handle returns and complaints effectively

Demonstrated ability to record details of client contacts and service history Proven ability to determine answers and solutions quickly

Core Strengths

Microsoft Word

Microsoft Excel

Microsoft Outlook

MAS200

  • MAS90
  • Teespring Admin
  • Desk.com
Educational Background
Fort Scott Community College Fort Scott, Kansas Expected in Associate of Arts : Business Management - GPA :

Business Management, January 2010 - August 2010 Fort Scott Community College Fort Scott, Kansas

Complete 2 semesters of coursework before I moved back to RI

Cumberland High School Cumberland, Rhode Island Expected in : - GPA : Cumberland High School Cumberland, Rhode Island
Certifications
Massage therapy certification Lincoln Tech
Accomplishments

Customer Assistance

  • Worked with company systems such as MAS90/200, Desk.com and Teespring Admin and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
Commercehub - Customer Support Representative
Lehi, UT, 09/2014 - Current

Manufacturing - Other

Temporary placement at Teespring in a Customer Support Role. Call center experience handling order inquiries, checking shipping status, correcting incorrect, missing or damaged orders.


Helping Seller's set up campaigns, updating campaign details, and answering questions that Seller's may have.

Cars.Com - Community Coordinator
Naperville, IL, 07/2013 - Current

Sports and Physical Recreation

Organizing and running an adult sports league/s

Recruitment, Registration, Order entry, Financial records, League party planning, Scheduling, Charity Awareness

Acosta, Inc. - Retail Account Manager
Irving, TX, 11/2010 - 11/2013

Consumer Packaged Goods Manufacturing

Customer Service Rep, Computer Specialist, Administrative Assistant to Retail Department

Inventory Management, Inventory Planning, Travel arrangements Order Entry, Email, Answering customer questions, new packaging projects, inventory research, inventory planning.

Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed.

Umpqua Bank - CVS Third Party Reimbursement Specialist
Mccall, ID, 06/2008 - 07/2009

Customer Service Representative

Temporary Staffing for CVS Third Party Reimbursement

Researched insurance claims and overpayment's. Answered customer's calls and emails regarding claims. Processed check requests.

Hyatt Hotels Corp. - Inside Parts Sales/ Sales Rep
Naples, FL, 02/2007 - 05/2008

Retail Sales of parts for Dj equipment.

Order entry using MAS90. Tracked orders through different carriers. Processed return authorizations. Provided customer support through phone lines and emails. Helped with product sales. Prepared shipping documents.

Clean Harbors, Inc. - Automotive Customer Service Specialist
Tooele, UT, 06/2006 - 09/2006
Temporary position through Sensata Technologies, formally Texas Instruments Customer service position in the Automotive Customer Service department. Responsible for parts orders for several different companies. Responsibilities included checking inventory, shipping and tracking parts, data entry, filing, record keeping through electronic feeds.
Clean Harbors, Inc. - Senior Relationship Specialist
Bakersfield, CA, 07/2005 - 02/2006

Inbound call center for Bank of America's Premier Relationship Clients. Answering questions in regards to clients deposit accounts, mortgages, CD's and lines of credit. Cross-trained and provided back-up for other customer service representatives when needed.

Party City - Night Manager
City, STATE, 07/2004 - 06/2005

Opening and Closing store. Responsible for 8 employees during shift. Setting up bank deposits. Setting plannagrams for the store. Printing daily reports. Custom invitation orders. Receiving stock.

Benefits Concepts Inc - Customer Service Rep
City, STATE, 01/2002 - 03/2004

Third party health and wellness benefits administrator. Processed COBRA claims for customer's. Answered questions for customer's through phone lines as well as emails in regards to Health and Wellness Benefits. Processed payments, set up payment plans, and reconciled payments.

Manpower Staffing - Customer Service Rep
City, STATE, 09/2001 - 2002

Temporary position through Fleet Bank answering telephone calls from employee's regarding health and wellness benefits during their open enrollment period. Helped employee's with plan information via telephone and email.

Professional Affiliations
Recruitment, Registration, Order entry, Financial records, League party planning, Scheduling, Charity Awareness
Skills
Customer Service, Receptionist, Retail Sales, Answering, Order Entry, Retail, Retail Marketing, Inventory, Sales, Admin Assistant, Arrangements, Inventory Planning, Travel Arrangements, Closing, Credit, Sales And, Shipping, Benefits, Collections, Customer Accounts, Telephone, Recruitment, Scheduling, Filing, Cash, Claims, Payments, Excel, Word, Product Sales, Sales Of, Sales Rep, Financial Services, Mas90, Medicaid, Microsoft Excel, Microsoft Outlook, Outlook, Printing, Customer Support, Business Management, Clients, Premier, Therapy, Automotive, Automotive Customer Service, Data Entry, Service Department, Tracking Parts, Accounts Payable, Administrative Assistant, Answering Multi-line, Microsoft Word, Multi-line, Multi-line Phone, Payroll

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Resume Overview

School Attended

  • Fort Scott Community College
  • Cumberland High School

Job Titles Held:

  • Customer Support Representative
  • Community Coordinator
  • Retail Account Manager
  • CVS Third Party Reimbursement Specialist
  • Inside Parts Sales/ Sales Rep
  • Automotive Customer Service Specialist
  • Senior Relationship Specialist
  • Night Manager
  • Customer Service Rep
  • Customer Service Rep

Degrees

  • Associate of Arts

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