Highly skilled in providing information regarding products and services of company
In-depth knowledge of taking orders, decide charges, and administer billing or payments
Hands-on experience in reviewing, updating or making changes to customer accounts
Track record of listening and responding to customers' needs and concerns
Able to handle returns and complaints effectively
Demonstrated ability to record details of client contacts and service history Proven ability to determine answers and solutions quickly
Microsoft Word
Microsoft Excel
Microsoft Outlook
MAS200
Business Management, January 2010 - August 2010 Fort Scott Community College Fort Scott, Kansas
Complete 2 semesters of coursework before I moved back to RI
Customer Assistance
Computed Data Reports
Customer Service
Product Sales
Customer Interface
Manufacturing - Other
Temporary placement at Teespring in a Customer Support Role. Call center experience handling order inquiries, checking shipping status, correcting incorrect, missing or damaged orders.
Helping Seller's set up campaigns, updating campaign details, and answering questions that Seller's may have.
Sports and Physical Recreation
Organizing and running an adult sports league/s
Recruitment, Registration, Order entry, Financial records, League party planning, Scheduling, Charity Awareness
Consumer Packaged Goods Manufacturing
Customer Service Rep, Computer Specialist, Administrative Assistant to Retail Department
Inventory Management, Inventory Planning, Travel arrangements Order Entry, Email, Answering customer questions, new packaging projects, inventory research, inventory planning.
Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed.
Customer Service Representative
Temporary Staffing for CVS Third Party Reimbursement
Researched insurance claims and overpayment's. Answered customer's calls and emails regarding claims. Processed check requests.
Retail Sales of parts for Dj equipment.
Order entry using MAS90. Tracked orders through different carriers. Processed return authorizations. Provided customer support through phone lines and emails. Helped with product sales. Prepared shipping documents.
Inbound call center for Bank of America's Premier Relationship Clients. Answering questions in regards to clients deposit accounts, mortgages, CD's and lines of credit. Cross-trained and provided back-up for other customer service representatives when needed.
Opening and Closing store. Responsible for 8 employees during shift. Setting up bank deposits. Setting plannagrams for the store. Printing daily reports. Custom invitation orders. Receiving stock.
Third party health and wellness benefits administrator. Processed COBRA claims for customer's. Answered questions for customer's through phone lines as well as emails in regards to Health and Wellness Benefits. Processed payments, set up payment plans, and reconciled payments.
Temporary position through Fleet Bank answering telephone calls from employee's regarding health and wellness benefits during their open enrollment period. Helped employee's with plan information via telephone and email.
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