Customer Support Representative resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Critical thinking Support Representative effectively resolves issues through analyzing systems, reviewing documents and communication with homeowners. Specializes in Customer Service. Offers outstanding skills in Customer Complaint Resolution, Product Knowledge, SalesForce and Data entry.
Skills
Insurance
Customer Billing
Customer Contact
Customer Complaint Resolution
Billing Inquiries
Data Entry
Product Knowledge
Appointment Setting
Scheduling
Salesforce
Administrative Support
Cold Calling
Billing Systems
Product Sales
Experience
07/2020 to CurrentCustomer Support RepresentativeDoordash | Bertram, TX,
Consulted via telephone and email to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Evaluated and documented customer account information to assess current issues and determine potential solutions.
Delivered service and support to each customer, paving way for future business opportunities.
Asked probing questions to determine service needs and accurately input information into SalesForce.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Built open, welcoming relationships with customers by replying to messages promptly and personally.
Handled client inquiries with exceptional professionalism and enthusiasm.
Analyzed bills, identifying the root cause of why they are high.
Completed reports for productivity of system.
Managed all concerns through SalesForce by opening, closing and updating cases properly.
Answered questions about warranties.
01/2020 to 08/2020Call Center RepresentativeMgm Resorts | Northfield, OH,
Made appointments with interested customers according to schedule availability.
Responded to questions with knowledgeable responses.
Handled inbound telephone calls from interested customers.
Made 250 calls per day.
Proficient at computer dialing and computer software.
Maintained and recorded customer information in database.
Performed clerical and administrative duties like taking messages and transferring calls.
Educated customers about Solar offerings meeting individual needs by describing offerings and answering questions.
Scheduled and confirmed appointments.
11/2018 to 03/2020ServerJoey Restaurant Group | Manhattan Beach, CA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Greeted newly seated guests quickly and efficiently.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Instructed new staff members on food handling procedures and service techniques.
07/2018 to 11/2018Lead ResearcherSalesforce.Com, Inc. | Alpharetta, GA,
Goal-oriented Lead Researcher dedicated to high levels of customer satisfaction and meeting aggressive business goals.
Dependable and Professional with specialized knowledge in Customer Service and Sales.
Oftentimes, my work has been a model of achievement for new hire orientations, where they have been mentioned to contact me for training and any questions regarding their work.
Contact Lawyers by telephone in order to solicit sales for Professional Liability Insurance Coverage Deliver prepared sales talks, reading from scripts in order to persuade potential customers.
Obtain customer information such as name, address and current status of Insurance.
Record names, addresses and reactions of prospects contacted.
Obtain names and telephone numbers of potential customers from researching online.
Answer telephone calls from potential customers who have been solicited.
Send emails for solicitation, also in replies to those interested.
Transferring calls to Sales Queue.
Called prepared lists of leads and read short scripts to promote Gilsbar products and services.
Engaged potential customers using mix of prepared statements and expertise in insurance sales.
Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Responded to questions with knowledgeable responses.
Trained new hires.
Educated customers about insurance offerings meeting individual needs by describing offerings and answering questions.
06/2016 to 11/2017Receptionist / Vet TechThe Turnip Truck | Nashville, TN,
Greeted visitors, assessed needs and directed to appropriate personnel.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Sorted incoming mail and directed to correct personnel each day.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Set up appointments for vet visits and procedures using calendar software.
Processed patient payments and scanned identification and insurance cards.
Took messages from patients and promptly relayed to appropriate staff.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Informed patients of financial responsibilities prior to rendering services.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Conducted patient intake interviews to collect medical information and insurance details.
Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
Checked animals for injury and illness, writing notes regarding symptoms for veterinarian's review.
Performed physical examinations and record case history, weight, temperature and other vitals.
Walked animals outside for potty breaks 3 times per shift to avoid accidents in play areas and on bedding.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Used IDEXX to analyze bloodwork and samples and diagnose conditions and diseases.
Assisted with dental procedures, including smoothing, filing, polishing, and removal of calculus, soft deposits, plaque and stains.
Administered and monitored anesthesia for surgeries and operations.
Provided canine rehabilitation services to assist in recovery from injury and surgery.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
Assisted in the taking of X-rays
Prepared and reviewed records and consent forms.
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
Gathered information from the owner for the reason for their visit, along with notes from examining the dog for the doctor.
Administered shots, colleted fecal for testing and medicated animals.
09/2014 to 07/2015Produce AssociateMckinsey | Atlanta, GA,
Restocked produce and removed expired or damaged merchandise.
Assisted customers based on currently available product, promotional and policy information.
Placed new produce orders based on expected demand.
Updated signage to reflect current prices and help promote target merchandise.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Greeted customers and provided immediate and courteous service at all times.
Prepared cut vegetables and fruits and packaged for purchase.
Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
Cleaned shelves and restocked with new inventory when products stock ran low.
Monitored work environment for safety, cleanliness and organization throughout shift.
Trained new hires on our process.
Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
06/2013 to 09/2014AssociateMcDonald's Restaurant | City, STATE,
Positioned skilled staff in key areas throughout shift to optimIze department productivity.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Operated cash register, collected payments and provided accurate change.
Satisfied customers by quickly and accurately handling and preparing orders.
Prepared drinks, ice cream and other special items to complete prepared food orders.
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Checked headsets and replaced batteries prior to rush periods to maintain readiness.
Capitalized on slow periods to restock supplies, clean counters and remove trash.
Backed up front counter employees to maximize guest satisfaction with speedy service.
Organized food items on serving trays and in carry-out packages.
Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
Completed opening, closing and shift change tasks to promote store efficiency.
Verified orders and bagged items for easy transport.
Education and Training
Expected in 05/2014High School Diploma | Covington High School, Covington, LA, GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Recognized as Employee of the Month for outstanding performance and team contributions for several of my jobs.
Promoted from Call Center Representative to Customer Support, in less than 12 months.
Led other team members to accomplish the goals of various companies I was apart of.
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