LiveCareer-Resume

customer support representative resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Hello! My name is Cat. I am a dependable and loyal professional offering experience in managing inventory, teams and projects. Prepared to leverage 11 years of Retail and banking experience to take on a challenging new position at your Company. I am a natural people person who is successful at building connections with staff, customers and fellow managers to enable remarkable gains across the board. Fast pace, and quick at learning, I am eager to learn a new trade and to contribute to our teams success. I would love any opportunity given to me to move up the ladder as well, so I am looking for something very permanent! Thank you for your consideration!

Skills
  • People skills
  • Training & Development
  • Computer skills
  • Leadership
  • Money Handling
  • Asset Management
  • Risk management evaluation background
  • Exceptional customer service
  • Excellent communication skills
  • Strong sense of banking ethics
  • MS Office proficient
  • Approachable
  • Inventory management background
  • Sales expertise
  • Strong work ethic
  • Energetic
  • Employee supervision and motivation
  • Retail inventory management
  • Staff training and development
  • Profit and loss accountability
  • Customer retention
  • Recruiting and hiring
  • Outstanding communication skills
  • Schedule management
  • Policy/program development
  • Risk management
Experience
Customer Support Representative, 01/2022 to Current
General ElectricKent, WA,
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Answered telephone calls, recording accurate messages and relaying to designated staff.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Consulted with customers to resolve service and billing issues.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
Finanical Relationship Consulant, 05/2021 to 01/2022
Apple Inc.Jacksonville, FL,
  • Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
  • Consulted with clients to assess and meet short- and long-term financial goal.
  • Developed and deepened relationships with new and existing clients to advance progress and improve business.
  • Developed and expanded financial planning relationships with customers through loyal and dedicated service.
  • Conducted due diligence and valuation activities to support informed business decisions.
  • Took advantage of gaps in market and reached out to potential new clients.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Responded and assisted customers with account inquiries and updates.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Store Leader, 08/2009 to 05/2021
GamestopCity, STATE,
  • Successfully operated a multi-million dollar business for the past 8 years.
  • Hired, trained and managed team of up to 15 associates, including evaluating performance and enforcing disciplinary actions.
  • Recruited my own team for the 7 years I have been in position.
  • Strengthened work productivity by hiring, managing and developing top talent.
  • Over saw inventory management with cycle counts, audits and shrinkage control.
  • Coached and left Feedback for my team using Workday.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Coached and mentored 4 associates to achieve Store Leader promotions.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Utilized, optimized and elevated operations to target current and expected demands.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Store was consistently in the top of the Region in Sales and Profit to plan, and most performance based metrics year after year.
  • Promoted to Store Leader Mentor 4 years ago.
  • His gave me the opportunity to visit other Store Managers and their team and help develop and coach their opportunities.
  • His is my favorite part of my job.
  • Supported my District Manager as a Store Leader Mentor.
  • Helping with weekly tasks, store visits, and planning different meetings occasionally.
  • Collaborated with District Leader to recruit and develop personnel and cultivate top performance.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created attractive store displays to generate customer interest and boost sales.
Education and Training
High School Diploma: , Expected in 05/2008 to Lebanon High School - Lebanon, TN,
GPA:
: Music Ed. , Expected in to Cumberland University - Lebanon TN,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Lebanon High School
  • Cumberland University

Job Titles Held:

  • Customer Support Representative
  • Finanical Relationship Consulant
  • Store Leader

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: