Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Well-qualified financial team member with top strengths in administrative support, analytical problem solving and multitasking. Detail-oriented, driven and able to coordinate documents and accurately apply payment standards. Knowledgeable about established financial controls, project support and working in both independent and team-based capacities to handle a high volume of work. Talented Customer Support Analyst highly knowledgeable about Microsoft application products. Consistently delivers above-and-beyond support to serve customers' needs, build loyalty and maximize company profits. Detail-oriented, service-focused and reliable in solving technical problems.

Customer Support Analyst, 10/2017 - 04/2021
Motorola Solutions Lansing, MI,
  • Provided end-to-end acquisition life cycle contract administration support, to include monitoring contract status, drafting contracts documentation, staffing and collection of required documentation, and preparing contracts files for contract closeout.
  • Review and analyze contract files to ensure all documentation is present, complete, and accurate. Ability to gather all files associated with contracts being settled, appropriately condensing files based on required documents for settlements. Worked directly with CO and/or Deputy Chief to incorporate all changes to support a final settlement modification and send documents to a storage facility.
  • Perform administrative functions in support of the above tasks acting as a data transfers office, completing various access request lane, completing or tracking various contract request/actions.
  • Research and correct all rejected documents in ACCESS Database in a timely manner Use resources provided (BASIS/CONGNOS/PCAS) to ensure vouchers are process with no minimal errors Continuously work to clear unprocessed legacy invoices/expenses Print LP's documents generated as a result od COTR approval of invoices in BASIS daily.
  • Sponsor financial and contractual tools to determine if expired CLINS and contracts being settled hold opportunities to deobligate excess funding for other uses. Worked directly with the CO, COTR, and Contractor to deobligate excess funding or adjust and value appropriately for settlement.
Project Integrator/P6 Admin/Payment Service Officer, 12/2017 - 10/2018
Integrate IT City, STATE,
  • Providing support and guidance to P6 Managers/Users, and IT Systems Staff as needed for Application issues, Database issues and Installations/Upgrades. Provided guidance to Customer on how to proceed with architectural design of Enterprise Project Structure and Organizational Business Structure regarding user access
  • Responsible for entering resource rate information into Primavera after identifying the information in the WMS system; for rates where there are discrepancies, resolve the discrepancy, and entering budget information into Primavera from the SLA management system, to include initial budget entries and funding modifications
  • Assisted with Systems Development/Support Personnel in developing solutions to customer related requests and/or system problems. This Included the creation of new or customized modification of existing Project Schedule, Templates, and Project Reports.
  • Experience with resource allocation and loading of Primavera schedules, and management of enterprise wide resource rates, arrivals and departures
  • Use resources provided (BASIS/CONGNOS/PCAS) to ensure vouchers are process with no
Security Analyst/Team-Lead, 06/2014 - 08/2016
  • Contracting and acquisition support to non-support services government source selections and proposal analysis, to include serving as source Selection Advisor on Selection Evaluation Teams
  • Support CO and COTR, to include reviewing, logging, and tracking of Westfield's Request for Contracts Actions (RCA's), invoice processing and tracking, reporting contract status to management, researching contracts, and other assigned administrative contract support as required.
  • Reviewed and analyzed assigned case files to determine additional security processing needs to be performed in order to render adjudicative decision Updated information on personnel security cases assigned by government into Database data management system APICS.
  • Administered reports (Scattered Castle/JPAS/ISTARS/Security Log/Save/Selective Service) on each case for processing 5yr background reinvestigation Created new files for Adjudication/File department, and updated candidates' personal information into ISTARS Performed checks of previously closed adjudicative decisions to ensure they meet Government quality requirements.
  • Respond in a timely manner to inquiries from the government on the status on pending cases or other information pertaining to adjudicative support tasks Providing final written recommendations using governments formats (ICD 704) that provided sufficient detail to enable the government to make informed, independent decisions to grant, disapprove or revoke a Subject's security access.
Program Manager/System Integrator, 05/2021 - 02/2022
Company Name City, State,
  • Organized meetings and programs reviews to enable accurate return on investment determinations
  • Provide regular updates and expert analysis of programs progress to help determine tactical action plans, risk management, and strategic planning
  • Acknowledge all new requests via email and a new ticket created in JIRA
  • Track work progress via JIRA ticket and reviewing project deliverables to provide data and analytics to the sponsor
Special Access Control/GEOCAPS Officer , 04/2022 - Current
Company Name City, State,
  • Monitors the appropriate database(s) to receive requests, and reviews/processes requests in a timely manner in accordance with program standards
  • Enters requests into sponsor or IC databases for coordination and final approval.
  • Provides guidance pertaining to the request and approval process and periodic updates pertaining to the status of existing requests.
  • Provide support to the sponsor as needed for other tasks regarding the program
  • Compile, collate, and organize data when directed to by staff. Data may be presented in a spreadsheet or binder form depending on the needs of the staff.
  • Demonstrate excellent interpersonal skills when responding to requests or queries.
  • Ability to appropriately prioritize and manage competing priorities
  • Cross-check approvals and prerequisite checks in specific systems
  • Handle new entitlement requests, work with NSA for approvals
  • Understanding of NSA entitlement management and provisioning processes to facilitate new entitlement access
  • Implementing NSA technical and policy requirements, to include cross-Agency and inter-agency coordination
  • Remove old entitlements
  • Periodic review/oversight of accesses in system - monthly frequency
  • Teamwork
  • Problem Solving
  • Organizational
  • Initiative
  • Leadership
  • Self- Motivation
  • Adaptability
  • Multitasking
Education and Training
Bachelor of Arts: Criminology, Expected in 2017
NVCC/George Mason University - Fairfax, Va,
A.A.S: General Studies, Expected in 05/2014
Nova Community College - Annandale, VA
Associate of Applied Science: Practical Nursing, Expected in
Nothwest Community College - Southaven, MS,
Certification: Medical Assisting, Expected in 08/2008
Concord Career College - Memephis, Tenn,
Activities and Honors
  • OS & CI 100 Seurity Course
  • Program Security Launch Course
  • Risk Management Framework 2 Course
  • Security Risk Analysis Course
  • Information Assurance 101 Course

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Resume Overview

School Attended

  • NVCC/George Mason University
  • Nova Community College
  • Nothwest Community College
  • Concord Career College

Job Titles Held:

  • Customer Support Analyst
  • Project Integrator/P6 Admin/Payment Service Officer
  • Security Analyst/Team-Lead
  • Program Manager/System Integrator
  • Special Access Control/GEOCAPS Officer


  • Bachelor of Arts
  • A.A.S
  • Associate of Applied Science
  • Certification

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