LiveCareer-Resume

customer success representative resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Pharmaceuticals] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in Pharmacy industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proactive Pharmacy with expertise delivering support services and resolving customer complaints. Trained in support software and de-escalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Skills
  • Certifications and Licenses
  • Driver's License
  • Complaint resolution
  • Service standard compliance
  • Administrative support
  • Good listening skills
  • Professional telephone demeanor
  • Account management
  • Medical terminology knowledge
  • Creative problem solving
  • Staff education and training
Work History
07/2017 to 09/2020 Customer Success Representative Pearson | Alhambra, CA,
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Partner with assigned nursing facilities to ensure customer satisfaction with pharmacy services Effectively collaborate with leaders throughout operations to deliver additional value to contracted long term care facilities Ensure facility regulatory compliance and conformance to all applicable State and Federal Laws related to medication distribution from Pharmscript Conduct inspections of all drug storage areas per Federal & State Regulations Assist facility in monthly routine pharmacy inventory and audits Participate in the monitoring and maintaining of an impactful cost containment program within areas of focus Educate administrators, Dons and LTC facility staff on pharmacy cost management Promote guidelines for medical necessity and high cost/dangerous medications for residents Advise facility staff regarding preferred medication covered by Medicaid and Medicare Part D Ensure pharmacy policy and procedures are in place throughout facility operations Educate licensed staff on company policy and procedure, and company protocol via in-servicing Help prepare facility for annual state survey (assist faculties in preparation of the state annual survey) In-service, Inspect, replenish, troubleshoot, audit, inventory in the automated dispensing/Off-site inventory located inside the facility Arrange presentations and represent services the company provides for current and prospective customers Review/Audit charts for proper documentation, conducted medication cart, treatment cart, and med room audits Conduct med pass observations, MAR to cart and MAR to chart audits with licensed nurses Maintain viable relationships with administrators, Dons, and licensed staff Check all Pharmscript equipment located inside the facilities.
  • Provide variety of approved in-services Ability to complete Root/Cause/Analysis and find proper solution for all inquires Visit all assigned facilities in person at least one a month and as needed based on facility needs Compile customer reports and assist with issue resolution management Work with implementation to complete new start in-services and start up go live days for new Pharmscript customers Work directly with key Pharmscript teams to deliver on customer commitments and meet service level agreements Conduct job responsibilities of professional standards in accordance of Pharmscripts Code of Conduct and Ethics, corporate compliance and applicable federal and state laws.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed timely and effective replacement of damaged or missing products.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Performed safety checks when dispensing medications to optimize patient safety.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
  • Operated POS system to itemize and complete average of 80 customer purchases
08/2014 to 07/2016 Medical Department Coordinator Mdvip, Inc. | Denver, CO,
  • Intake Assessment in child well-being by way of psychiatric, and psychological evaluation Data Entry; process confidential personal/medical information (i.e.
  • HIV assessments, DOB) Generate New York City Medical ID cards for child/youth to be seen by doctors Provide prescription identification cards through Medicaid department Using coded data to process payment for medical institutions (i.e.
  • Mount Sinai, Labcorp, FDNY) Working directly with the healthcare provider, and patients to get a claim processed and services rendered Review and appeal unpaid and denied claims Verify patients’ insurance coverage Handle collections on unpaid accounts Maintains work operations by following policies and procedures; reporting compliance issues Protects facility value by keeping collection information confidential Medical Transcriber; translates patient forms and notes that have been hand-written or dictated by medical staff into computer data.
10/2009 to 07/2014 Administrative assistant Brookfield Properties - Retail | Wilmington, NC,
  • Organize and maintain paper and electronic files on all psychiatry residents Distribute and record resident rotation evaluations in multiple sites Master residents scheduling software with basic instructions, keep database material relevant to resident assignments, and understand the principals of planning resident assignments Data entry; maintain and update the web-based evaluations records on line ACGME case procedure logs and the AAP Psych-link individuals learning plans Proficient in New Innovations Soft-ware Program Manage routine calls, take messages, and gather information as per inquires Document attendance of residents at core/required programs Oversees Grand Rounds Presentations, update Grand Rounds attendance sheet through CME office Update resident mailboxes and pager list Develop and maintain knowledge of psychiatry residency program and medical school resources, community needs, and overall educational needs and goals.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Executed record filing system to improve document organization and management
  • Created detailed expense reports and requests for capital expenditures
Education
Expected in to to B.S.B.A | Business Administration And Management Trident University, Denver, CO, GPA:

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Resume Overview

School Attended

  • Trident University

Job Titles Held:

  • Customer Success Representative
  • Medical Department Coordinator
  • Administrative assistant

Degrees

  • B.S.B.A

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