Customer Success Representative Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

I am a full time professional representative who has a passion to learn and an ambition to succeed in any given environment. While I currently work as a customer service agent, as having an extensive background in customer service as my expertise, I am also experienced in the food and retail industry, banking and warehouse know-how . With the desire to continue my education for completion of my CPA, I am currently career driven. I am seeking a full time position, either independently or as a member of a team, where I am able to develop a career to create a better future.

  • Fluent in English
  • Strong work ethic
  • Enthusiastic yet professional
  • Organized
  • Passion for customer satisfaction
  • Business growth and retention
  • Account management
  • Sales presentations
  • Customer and client relations
  • Documentation and reporting
  • Accounts payable and receivable
  • Administrative assistant
  • Multi-line telephone systems
  • Data entry
  • Cash Management
  • Staff management
  • Inventory control
  • Record keeping
  • Food service background
  • POS system operation
Weatherford College Weatherford, TX Expected in 05/2017 Associate of Science : Accounting & Business Management - GPA :
Work History
Pearson - Customer Success Representative
Colorado Springs, CO, 02/2020 - Current
  • Always providing Golden Rule Service to co-workers and consultants
  • Educated consultants on promotions to enhance sales.
  • Provided primary customer support to consultants in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing consultant needs and resolving concerns.
  • Offered advice and assistance to consultants, paying attention to special needs or wants. Showing compassion and understanding when needed.
  • Answered consultants telephone calls promptly to avoid on-hold wait times. Skillset responsibilities include telephone ordering, customer service, prize and internet support calls.
  • Assist with email queues by answering inquiries pertaining to customer service, prize and internet support topics.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Fielded consultant questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Lead in new hire training process pertaining to telephone order. This includes teaching the background of Mary Kay and the Company, as well as teaching telephone ordering skillset to new agents.
Steak N Shake Co - Shift Manager
Madison, TN, 12/2018 - 12/2020
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Maintained accuracy of financial transactions, overseeing error-free processing of cash, check, and credit card transactions.
  • Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Abb Ltd - Sales Account Manager
Pittsburgh, PA, 08/2013 - 02/2020
  • Manage over 125 wholesale accounts, including initial meetings, account setups, scheduling and ongoing support
  • Currently use Quickbooks and 3D Cart to document sales activities and sales pipelines
  • Directly maintain the wholesale website in which clients access daily for their staffing and store needs
  • Oversee production of client goods including signage and screen printing
  • Produce sales reports to monitor sales growth, aging and accounts receivable
  • Maximize business potential by providing excellent customer service and ensuring client retention through effective salesmanship while maintaining long-term relationships with clients
  • Proactively manage client correspondence and record all tracking and communications
  • Maintain routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Quotes prices, listed terms and included wholesale information in estimates
  • Evaluate inventory and delivery needs, optimizing strategies to meet customer demands
Major Food Group - Barista
New York, NY, 08/2006 - 01/2010
  • Created hundreds of drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Advised customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Weatherford College
Job Titles Held:
  • Customer Success Representative
  • Shift Manager
  • Sales Account Manager
  • Barista
  • Associate of Science

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