Exceptional Customer Success Manager focused on providing value using Microsoft Teams as a platform to support businesses in Healthcare. More than 4 years in project and account management in variety of industries.
Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span across the country. Experienced interpersonal and collaboration skills when working with cross-functioning teams in both; engineering IT, corporate, and senior level leaders. A proactive self-starter skilled at identifying or anticipating problems and providing solutions. Effective in building positive client relationships and communicating at all levels of Microsoft and well versed in programs and internal processes. Mentoring, training and empowering the team to excel in its performance. Motivated and focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: