100% retention in 2016. Recognized as Outstanding Team Member in May 2017
Identify organization pain points, such as silo'd teams and process inefficiencies, and map them to Sprinklr solutions
Serve as liaison between the customer and technical support teams to ensure customer needs are understood and met; escalate when necessary
Lead in-person meetings with executive stakeholders, resulting in actionable Success Plans
Subject Matter Expert for a core solution, serving on a cross-departmental committee to build collateral, shape best practices, and join customer meetings that may need additional support
Mentoring two DC interns and our new hire in Chicago
Led and grew our awards-based loyalty program to over 1000 customers, doubling in size
Increased revenue by identifying new leads, upsells, & cross-sells among our Advocates
Ran social campaigns to educate and increase platform value across all stages of the customer lifecycle
Owned the rollout of the Event Planner Professional Certification
Sourced event speakers, referrals, and references, influencing bottom line new booked business
March April 2015: Worked from our India office for 2 months with the goal of improving our India-US collaboration processes and addressing key customer data issues
Wrote and executed customer cross-sell and upsell campaigns across various channels, including email, social, in-app, and web, that influenced over $6 million in new business.
Managed programs intended to inform, engage, and delight our customers. Examples include: Industry thought leadership webinars, "Coffee Talk" webinars ft. customer guests, and regional client meetups
Served on a committee alongside executives that successfully put teams and processes in place to improve the customer on-boarding experience
Successfully co-launched Cvent Advocates, a loyalty program for our most engaged customers
Generated success stories from our customer base and helped turn them into polished pieces of sales enablement
Assisted clients in optimizing their use of Cvent's Event Management software. Managed over 200 accounts
Offered best practices with using Cvent to boost meeting attendance and gain efficiencies
Conducted web-based and in-person trainings for corporations and associations
Gathered client requirements for product enhancements and brought them to Cvent's technology for future product releases
Trained and mentored 4 new employees
Presidential Academic Scholarship
Dean's List all four years
Worked at DePaul Writing Center and was Managing Editor of a student radio show
East Regional Lead of Sprinklr Women's Network (D.C., NYC)
Read-a-loud volunteer at The Reading Connection
Companies Worked For:
School Attended
Job Titles Held:
Degrees
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