Experienced Customer Success Professional, offering expertise in Customer relationship building, Risk mitigation, developed through years of Customer-facing positions. I am friendly and enthusiastic and strive to consistently meet customer satisfaction goals throughout my daily work. Currently working as a Customer Success Manager in a startup named ThisWay Global. Throughout my time here I have built out Customer Success Plans as well as launching and implementing Customers in our 2 Salesforce apps. I act as the first point of escalation on Customer needs at any hour of the day and work to reduce Churn and drive Expansion. I have years of experience dealing with Customers from every range of SMB/Mid-Market to Fortune 500 Companies in many different fields of work. Great experience building relationships with customers in multiple job sectors which
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