Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Extensive experience in client relations, customer service, business development, and on-boarding of enterprise class customers. Accountable for overall customer satisfaction with customers spanning the globe. Proactively reach out to clients to inform, teach, coordinate, plan and provide ongoing support. Excellent computer and communication skills. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Effective in creating a positive relationship with customers and ensuring the interaction the customer has is an efficient and satisfying experience. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
Skills
  • Effective problem solver
  • Process improvement specialist
  • Exceptional interpersonal communication
  • Effective workflow management
  • Articulate and well-spoken
  • Excellent planner and coordinator
  • Salesforce
  • Self-motivated
  • Detail-oriented
  • Requirements gathering
  • Project management
  • Process implementation
  • Data management
  • Team leadership
  • Self-motivated
Work History
05/2011 to Current Customer Success Manager New Relic | Kansas City, MO,
  • Providing excellent customer experience to clients at all levels Ensure clients' overall satisfaction by actively nurturing key relationships Demonstrate and train on features and functionality with both new and existing customers Setup, implementation and maintenance of Zendesk support ticketing system and help forums Setup and customization of Salesforce CRM Implementation of Viewpath into all levels of organizations, specializing in enterprise-class JIRA Database management for creation, assignment and tracking of bugs, improvements and new features Testing of development builds for User Experience Development of video scripts for both marketing and help videos.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Trained staff on operating procedures and company services.
2010 to 2011 Substitute Teacher Carle Foundation Hospital | Bridgeport, IL,
  • Teaching classes covering all areas within a K-12 system.
  • Review and implementation of plans left by the teacher; detailed accounting of the day's events.
  • Maintaining order within the classroom, and handling of disciplinary issues within the classroom.
  • Ability to learn the routines within each school quickly to enable a smooth transition within the classroom.
01/2010 to 04/2011 Owner Fort Transfer | Murfreesboro, TN,
  • Customer service in all venues, including
08/1997 to 10/2002 Store Manager Glass Doctor - Norcross | Gastonia, NC,
  • Scheduled and supervised employees and creation of product.
  • Accounts payable and Cash Management, including deposits*.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Drove the short-term and advanced promotional planning processes.
08/1997 to 05/1998 Administrative Assistant Builders Firstsource, Inc. | Bloomington, MN,
  • Wide variety of administrative functions, supported all projects and information-management processes.
  • Compiled data from monthly reports for reconciliations among various school accounts.
  • Created expense reports, budgets and filing systems.
  • Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
08/1996 to 07/1997 Sales Associate Ralph Lauren | Eagan, MN,
  • Directed day-to-day operations and supervised sales floor personnel and cash register.
  • Assisted customers with purchases and maintained a clean, well-presented retail store.
08/1993 to 07/1997 Office Manager/Bookkeeper Servicemaster | Atlanta, GA,
  • Directed day-to-day office operations, provided fundamental support to the legal team Maintained accounts payable/receivable; prepared professional service billings and bank deposits Reviewed employment applications and conducted interviews of prospective employees Implemented more efficient off-site storage and purchased office supplies and equipment Oversight of complete office renovation, including expansion, painting, carpeting, etc.
  • and implementation of new cabling system for more efficient computer access as well as implementing on-line presence.
  • Transcribed legal documents and phone conversations.
  • Conducted daily accounting on all finances, deposits and safe.
  • Supported a team of [Number] attorneys in [Type of Law] law.
  • Screened telephone calls and forwarded them to the appropriate departments.
08/1990 to 08/1993 Bookkeeper/Secretary Anderson, Pike & Bush, P.A | City, STATE,
  • Maintained accounts payable/receivable; typing, filing and management of the storage facility and law library maintenance.
  • Organized envelopes, postage and mail correspondence for all clients.
  • Answered and directed calls using the multi-line switchboard.
Education
Expected in 1 2006 | University of Kansas, , GPA:
Expected in 1 1996 | University of Hawaii at Manoa, , GPA:
Expected in 1 1993 | Idaho State University, , GPA:
Expected in 1 1991 | Utah State University, , GPA:
Expected in 1 1991 Diploma | Skyline High School, Idaho Falls, Idaho GPA:
Skills
accounting, Accounts payable, administrative, avenue, billings, business Management, cabling, Cash Management, cash register, CRM, clients, Customer service, Database management, delivery, features, filing, firing, hiring, inventory, law, legal, Mac OS, marketing, materials, access, MS Office, office, enterprise, painting, personnel, processes, retail, sales, scheduling, scripts, teacher, Teaching, telephone, typing speed, typing, video, website, web designer

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Resume Overview

School Attended

  • University of Kansas
  • University of Hawaii at Manoa
  • Idaho State University
  • Utah State University
  • Skyline High School

Job Titles Held:

  • Customer Success Manager
  • Substitute Teacher
  • Owner
  • Store Manager
  • Administrative Assistant
  • Sales Associate
  • Office Manager/Bookkeeper
  • Bookkeeper/Secretary

Degrees

  • Diploma

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