Seeking an opportunity with a rapidly growing organization as a consultant. I want to partner with clients to understand their business objectives and create a strategic plan while ensuring client satisfaction and value realization.
Summary of Skills
Proficient in Sales Force
*Proficient in Microsoft Suite
Customer Success ManagerDec 2015 to Current SPS Commerce － Minneapolis, MN
Proactively work with accounts to develop a broad understanding of customers' business model in order to meet the customer's expectations and encourage best practices to ensure success of the partnership Responsible for retaining and growing a portfolio of 50 accounts focused in the consumer packaged goods sector and account for $6,000,000 in ARR Serve as the liaison between the client and SPS Commerce Deep understanding of the supply chain workflow of order to cash and the different retailer and supplier fulfillment models Act as the internal advocate for the customer ensuring value realization at all phases of the client's journey Knowledge to speak intelligently to SPS Commerce products for the business problem it solves and how successful clients leverage the product Partner with the client's senior management team and stakeholders to develop a joint business plan and complete an executive business review on a quarterly and annually basis Possess the technical knowledge to understand EDI requirements and industry standards.
Associate ConsultantSep 2015 to Dec 2015 SPS Commerce － Minneapolis, MN
Work with client to understand their business model and design a solution that's sustainable and repeatable, future proofing the client to have the ability to rapidly grow their trading partner network Requires the technical knowledge to map to various data formats and work with developers on implementing the client's solution Provide recommendations for industry best practices and train end users how to utilize product efficiently Understand the limitations of certain ERP's and create business rules which allows for compliance with trading partner Collaborate with 3rd party VAR's to develop and support the client's solution.
AnalystMar 2014 to Sep 2015 SPS Commerce － Minneapolis, MN
Troubleshoot data transmission failures with clients and solve issue at root cause to prevent future occurrences Review existing solutions identifying future potential risk and delegate to appropriate internal team Decrypted various data formats such as X12, XML, Comma delimited, pipe delimited, etc.
Took inbound phone calls from customers and provided immediate remediation for their issue Trained newly hired support analyst on standard order procedure.
Customer Service RepresentativeMar 2012 to Mar 2014 United Sports Brand Shock Doctor Sports － Minnetonka, MN
Enter, manage and track purchase orders from independent and Canadian retailers Take inbound calls from consumers and retailers assisting with product knowledge questions, order status and customer account information i.e.
open invoices, ship to address, etc.) Serve as inside sales representative for Canadian retailers and outside sales representatives Manage relationship with domestic and international 3rd party logistics to obtain optimal workflow for both consumers and retailers Provide back up to EDI coordinator by sending, receiving and fixing EDI documents from warehouse and major retailers.
Bachelor of Business Administration, Marketing2012Concordia University － Saint Paul, MNMarketing
analyst, business plan, client, clients, EDI, ERP, senior management, XML, inside sales, logistics, Microsoft Suite, network, outside sales, proofing, receiving, retail, Sales, SPS, supply chain, phone, transmission, Troubleshoot, workflow