Customer Solutions Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Obtain a position that will allow me to utilize my diligence, education, and ability to interact with diverse individuals or group settings. 
Pagemaker, Cash Handling, Excellent Communication, Excellent customer service, Home Care  Access, Excel, Microsoft Office, PowerPoint, Word, Fast Learner
Work History
10/2015 to 04/2016
Customer Solutions Specialist Alloy Remote, OR,
  • Used existing procedures to solve routine or standard customer inquiries
  • Made reasonable procedure exceptions to accommodate unusual customer requests 
  • Navigated through appropriate customer service systems and tools in a timely manner while servicing customers. 
  • Maintained quality scores and call center metrics
  • Informed customers of promotions and new or upgraded products
  • Explained product options and related charges clearly
04/2015 to 07/2015
Warehouse Worker Entegris, Inc. Decatur, TX,
  • Shipped, received, and handled all merchandise, equipment and supplies that come through the main warehouse. 
  • Counted, scanned, weighed, maintained and managed incoming and outgoing inventory. 
  • Unloaded, picked, staged and loaded products for shipping. 
  • Banded, wrapped, packaged and cleaned equipment. 
  • Followed all Safety procedures. 
10/2013 to 01/2015
CSS Lead/Cashier Bridgepoint Healthcare Washington, DC,
  • Opened and closed the store, which included counting cash drawers and making bank deposits. 
  • Served as Primary customer service provider at the front end and liaison between customers and management. 
  • Held each team member accountable for achieving brand and performance goals. 
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction. 
  • Maintained visually appealing and effective displays for the entire store. 
  • Offered exceptional customer service to differentiate and promote the company brand. 

05/2012 to 2014
Certified Nursing Assistant Right At Home City, STATE,
  • Encouraged activity, including exercise, range of motion, and ambulation to maintain flexibility
  • Provided excellent patient hygiene by assisting w/ bathing, dressing, hair grooming and etc. 
  • Served as liaison between patient and physicians to assist patients in understanding their treatments. 
  • Took and recorded patients' temperature, pulse and blood pressure. 
  • Provided behavioral/emotional support and supervision for those with Dementia and Alzheimer's. 
  • Ensured overall excellent health care treatment with in scope of practice as defined by Maryland laws.

07/2011 to 07/2012
Waitress/Shift Leader Buffalo Wild Wings City, STATE,
  • Greeted guests and sat them at tables or in waiting areas
  • Accepted payment from customers and made change as necessary. 
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption for alcoholic beverages
  • Cleaned and maintained the beverage area, bars, tables, and work areas
  • Loaded dishwashers and hand-washed items such as pots, pans, knives

11/2009 to 07/2011
Cafe Server, Hot Cook Broadmead Retirement Home City, STATE,
  • Apportioned and served food to facility residents, employees, or patrons. 
  • Cleaned and prepared various foods for cooking or serving 
  • Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events
  • Help to provide a fun and positive atmosphere at all times. 
Expected in 2009
High School Diploma:
Dulaney High School - Timonium, Md
Expected in Current
University of Maryland University College - ,
  • Living Assistance Setting, Helped patients with the following: Serving meals, feeding as needed, ambulating, turning, and scheduled re-positioning of patients in bed
  • Documented patient information obtained from intake interviews. 
  • Ensured charting accuracy through precise documentation. 

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Dulaney High School
  • University of Maryland University College
Job Titles Held:
  • Customer Solutions Specialist
  • Warehouse Worker
  • CSS Lead/Cashier
  • Certified Nursing Assistant
  • Waitress/Shift Leader
  • Cafe Server, Hot Cook
  • High School Diploma
  • MBA

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