customer solutions associat resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Forward-thinking MBA proficient in hiring, developing and motivating employees. Well-versed in delivering successful strategies for maximizing personnel retention and productivity seeking People Manager position

  • Problem Resolution
  • Six Sigma Certification
  • Training and Development
  • Recruitment and Onboarding
  • Business operations management
  • Benefits and compensation management
Work History
Mesa Air Group Washington, DC,
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans
  • Developed innovative new-employee orientation programs, including safety training
  • Supported the talent strategy and performance management processes across the business
  • Handled complex organizational challenges, focused on developing and executing strategies to help recruit, onboard, retain, develop, and compensate top talent
  • Used HR expertise to provide direction and guidance to manage employee relations issues
  • Developed and enforced company policy and procedures relating to all phases of human resources activity
Umpqua Bank Corp Auburn, WA,
  • Manage accounts and orders by checking for stock availability and delivery time lines. Work with other departments to resolve order issues and delays
  • Cultivate key business relationships and consistently deliver on commitments and value by providing positive and professional experience resulting in 90% customer satisfaction
  • Develop and implement pursuit plans for all opportunities with assigned key accounts - using forecast reports
  • Generate invoice corrections, submits corrective action requests, and processes return authorizations
  • Cultivate cross-functional synergies with Sales, Purchasing and Credit teams to increased sales by 25% through proactive approaches and negotiation techniques in targeted new markets
  • Identify sales opportunities by assessing environment and devising and implementing winning strategy - exceeded quarterly expectations by 30%
OPERATIONS SUPERVISOR, 07/2013 - 11/2018
Crane Worldwide Logistics Florence, KY,
  • Supervised team of associates and senior associates (coached, monitored calls, verified data entry, conducted evaluations, maintained records and performed corrective action all within departmental guidelines and established time frames
  • Motivated and trained employees to maximize team productivity in providing excellent customer service to - 95% customer satisfaction rate
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions to close gap between strategy and execution
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demand
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern. Performed yearly evaluations and reviews
  • Interviewed, hired and trained new employees for customer service position
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management. Reported issues to senior management
  • Worked with other supervisors in conducting reviews and assessments of ongoing operations, developing initiatives for continuous process improvement
KEY ACCOUNT MANAGER, 07/2011 - 07/2013
Xpo Logistics Inc. Mason City, IA,
  • Led successful launch of Tax Software, including research of customers markets, industry trends and competition activities - grew revenue 18% through customer education of tax solutions and product offerings
  • Designed and directed all human resource functions for new products including recruitment, hiring, training, and on-boarding
  • Defined appropriate metrics and measurements to drive results - set and cascaded targets to sales team resulting in meeting sales goal
  • Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Trained and coached team of sales professionals focused on servicing new and existing accounts
  • Took charge of entrepreneur program, worked with new business owners. Assisted in business set up, IRS compliance and software training and office and employee management
OPERATIONS MANAGER, 11/2010 - 07/2013
Gardaworld Emeryville, CA,
  • Directed day-to-day operations of multiple locations focused on attainment of business metrics and continuous improvement initiatives - assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
  • Collaborated with senior management to Identify market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits
  • Conducted audits from each location to ensured accurate filing of federal, state and local income taxes within established time frames
  • Administered biweekly payroll for entire company using ADP system - 100% Payroll accuracy across all locations
  • Developed, communicated and enforced all company policies and procedures
  • Conducted activity-based analysis of business processes and made recommendations based on findings
MBA: Human Resources Management, Expected in 09/2019
Franklin University - Columbus, OH
Status -
  • Member of National Society Of Leadership and Success
Bachelor of Arts: Accounting And Business/Management, Expected in 2010
Bluffton University - Bluffton, OH,
Status -

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Resume Overview

School Attended

  • Franklin University
  • Bluffton University

Job Titles Held:



  • MBA
  • Bachelor of Arts

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