Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Hard working, modern application developer with 4 years experience in developing projects using HTML/CSS, JavaScript, JQuery, Bootstrap and many other programming languages. Experience with application frameworks such as MVC as well as web and mobile development stacks. Skilled in data systems and APIs. Motivating and enthusiastic team member with experience working diverse groups. Effectively work with stakeholders and always maintain a professional, composed demeanor.

Skills
  • Bachelor Degree of Applied Science - Application Development
  • Proficient in HTML, CSS, Javascript, Java, C#, SQL, ASP.Net, JQuery, Python, Boostrap, and Node.js
  • Experience with web and mobile development stacks such as MEAN and MERN
  • Experience with relational databases
  • Skillled in data systems and APIs
  • Comfortable in multi-tiered applications
  • Experience analyzing and compiling data reports using QlikView
  • Skilled at installing software and providing guidance to end user
  • Experienced in setting up and installing hardware devices (Desktops, Laptops, Phones, Printers, Routers, Modems)
  • Excellent problem solving and communication skills
  • Hard worker, independently or on a team
  • Dependable, reliable, conscientious
  • Always take pride in a job well done
  • Great attention to detail
  • Bilingual-fluently speak, read and write Spanish
Work History
02/2018 to Current Customer Service/Technical Support/Sales Manager Common Spirit | North Little Rock, AR,
  • Sales of phones and contracts that include educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and showing them how to utilize their new cell phones
  • Assist in recruiting, on-boarding, training, and supervising team members to achieve their full potential and maximize productivity
  • Enter customer interaction details in company specific software to track requests, document problems and record solutions offered.
  • Increase efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Maintain strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features
  • Tutor and train employees in Word, Excel, and PowerPoint for presentational purposes
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as emptying trash cans & wiping down our work stations
  • Perform administrative tasks such as replenishment of product on sales floor, inventory, answering multiple phone lines, filing paperwork, and maintaining a clean environment.
08/2017 to 01/2018 Customer Service & Food Server - Bilingual Lucky Eagle Casino & Hotel | City, STATE,
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Took food and drink orders from customers accurately and with a positive attitude; wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
  • Obtained revenues by totaling charges, issuing bill, accepting payment, delivering bill and payment to host, and returning change or credit card and signature slip to patrons
07/2015 to 04/2016 Customer Service Cashier Dawn's Delectables | City, STATE,
  • Educated customers on promotions to enhance sales.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Took food and drink orders from customers accurately and with a positive attitude
  • Entered orders into computers for transmittal to kitchen staff
03/2014 to 06/2014 Computer Lab Tutor Centralia College Computer Lab | City, STATE,
  • Offered general consultations for people who are working or studying in the lab; provided instruction to all lab users on proper use of all equipment
  • Ensured that computer lab equipment is being cared for properly by users; monitored files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded
  • Diagnosed hardware problems and fixed them
  • Supplied reference materials to help users learn how to use particular programs; conducted regular maintenance on the computers in the lab
  • Developed student confidence though attentive mentoring, applying positive reinforcement strategies
  • Maintained inventory of supplies, places orders and records of maintenance activities
  • Performed regular software backups
  • Changed toner in printers, added paper and otherwise ensured proper functioning of all printers in the lab
  • Set up and shut down the lab according to work hours.
Education
Expected in 06/2019 Bachelor of Applied Science | Application Development Centralia College, Centralia, WA, GPA:
Expected in 06/2017 Associate of Applied Science | Information Technology Centralia College, Centralia, WA, GPA:

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Resume Overview

School Attended

  • Centralia College
  • Centralia College

Job Titles Held:

  • Customer Service/Technical Support/Sales Manager
  • Customer Service & Food Server - Bilingual
  • Customer Service Cashier
  • Computer Lab Tutor

Degrees

  • Bachelor of Applied Science
  • Associate of Applied Science

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