Customer Service/Technical Support/Sales Manager Resume Example
Love this resume?Build Your Own Now
CUSTOMER SERVICE/TECHNICAL SUPPORT/SALES MANAGER
Professional Summary
Hard working, modern application developer with 4 years experience in developing projects using HTML/CSS, JavaScript, JQuery, Bootstrap and many other programming languages. Experience with application frameworks such as MVC as well as web and mobile development stacks. Skilled in data systems and APIs. Motivating and enthusiastic team member with experience working diverse groups. Effectively work with stakeholders and always maintain a professional, composed demeanor.
Skills
|
|
Work History
02/2018 to CurrentCustomer Service/Technical Support/Sales ManagerCompany Name | City, State
- Sales of phones and contracts that include educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and showing them how to utilize their new cell phones
- Assist in recruiting, on-boarding, training, and supervising team members to achieve their full potential and maximize productivity
- Enter customer interaction details in company specific software to track requests, document problems and record solutions offered.
- Increase efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Maintain strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features
- Tutor and train employees in Word, Excel, and PowerPoint for presentational purposes
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as emptying trash cans & wiping down our work stations
- Perform administrative tasks such as replenishment of product on sales floor, inventory, answering multiple phone lines, filing paperwork, and maintaining a clean environment.
08/2017 to 01/2018Customer Service & Food Server - BilingualCompany Name | City, State
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Took food and drink orders from customers accurately and with a positive attitude; wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
- Obtained revenues by totaling charges, issuing bill, accepting payment, delivering bill and payment to host, and returning change or credit card and signature slip to patrons
07/2015 to 04/2016Customer Service CashierCompany Name | City, State
- Educated customers on promotions to enhance sales.
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Took food and drink orders from customers accurately and with a positive attitude
- Entered orders into computers for transmittal to kitchen staff
03/2014 to 06/2014Computer Lab TutorCompany Name | City, State
- Offered general consultations for people who are working or studying in the lab; provided instruction to all lab users on proper use of all equipment
- Ensured that computer lab equipment is being cared for properly by users; monitored files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded
- Diagnosed hardware problems and fixed them
- Supplied reference materials to help users learn how to use particular programs; conducted regular maintenance on the computers in the lab
- Developed student confidence though attentive mentoring, applying positive reinforcement strategies
- Maintained inventory of supplies, places orders and records of maintenance activities
- Performed regular software backups
- Changed toner in printers, added paper and otherwise ensured proper functioning of all printers in the lab
- Set up and shut down the lab according to work hours.
Education
06/2019Bachelor of Applied Science | Application DevelopmentCentralia College, City
06/2017Associate of Applied Science | Information TechnologyCentralia College, City
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Measurable results
- Typos
Resume Overview
School Attended
- Centralia College
Job Titles Held:
- Customer Service/Technical Support/Sales Manager
- Customer Service & Food Server - Bilingual
- Customer Service Cashier
- Computer Lab Tutor
Degrees
- 06/2019 Bachelor of Applied Science | Application Development
06/2017 Associate of Applied Science | Information Technology
