Customer Service/Technical Support/Sales Manager Resume Example Metro By T Mobile

CUSTOMER SERVICE/TECHNICAL SUPPORT/SALES MANAGER

Professional Summary

Hard working, modern application developer with 4 years experience in developing projects using HTML/CSS, JavaScript, JQuery, Bootstrap and many other programming languages. Experience with application frameworks such as MVC as well as web and mobile development stacks. Skilled in data systems and APIs. Motivating and enthusiastic team member with experience working diverse groups. Effectively work with stakeholders and always maintain a professional, composed demeanor.

Skills

Bachelor Degree of Applied Science - Application Development
Proficient in HTML, CSS, Javascript, Java, C#, SQL, ASP.Net, JQuery, Python, Boostrap, and Node.js
Experience with web and mobile development stacks such as MEAN and MERN
Experience with relational databases
Skillled in data systems and APIs
Comfortable in multi-tiered applications
Experience analyzing and compiling data reports using QlikView
Skilled at installing software and providing guidance to end user

Experienced in setting up and installing hardware devices (Desktops, Laptops, Phones, Printers, Routers, Modems)
Excellent problem solving and communication skills
Hard worker, independently or on a team
Dependable, reliable, conscientious
Always take pride in a job well done
Great attention to detail
Bilingual-fluently speak, read and write Spanish

Work History

02/2018 to CurrentCustomer Service/Technical Support/Sales ManagerMetro By T-Mobile | Centralia, WA

Sales of phones and contracts that include educating the customers on the cell phones and plans to help them make a decision of purchase based on the individual, and showing them how to utilize their new cell phones
Assist in recruiting, on-boarding, training, and supervising team members to achieve their full potential and maximize productivity
Enter customer interaction details in company specific software to track requests, document problems and record solutions offered.
Increase efficiency and team productivity by promoting adherence to operational best practices and company policies.
Maintain strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features
Tutor and train employees in Word, Excel, and PowerPoint for presentational purposes
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as emptying trash cans & wiping down our work stations
Perform administrative tasks such as replenishment of product on sales floor, inventory, answering multiple phone lines, filing paperwork, and maintaining a clean environment.

08/2017 to 01/2018Customer Service & Food Server - BilingualLucky Eagle Casino & Hotel | Rochester, Washington

Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Took food and drink orders from customers accurately and with a positive attitude; wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff
Obtained revenues by totaling charges, issuing bill, accepting payment, delivering bill and payment to host, and returning change or credit card and signature slip to patrons

07/2015 to 04/2016Customer Service CashierDawn's Delectables | Centralia, WA

Educated customers on promotions to enhance sales.
Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained current knowledge of store promotions and highlighted sales to customers.
Took food and drink orders from customers accurately and with a positive attitude
Entered orders into computers for transmittal to kitchen staff

03/2014 to 06/2014Computer Lab TutorCentralia College Computer Lab | Centralia, WA

Offered general consultations for people who are working or studying in the lab; provided instruction to all lab users on proper use of all equipment
Ensured that computer lab equipment is being cared for properly by users; monitored files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded
Diagnosed hardware problems and fixed them
Supplied reference materials to help users learn how to use particular programs; conducted regular maintenance on the computers in the lab
Developed student confidence though attentive mentoring, applying positive reinforcement strategies
Maintained inventory of supplies, places orders and records of maintenance activities
Performed regular software backups
Changed toner in printers, added paper and otherwise ensured proper functioning of all printers in the lab
Set up and shut down the lab according to work hours.

Education

06/2019Bachelor of Applied Science | Application DevelopmentCentralia College, Centralia, WA

06/2017Associate of Applied Science | Information TechnologyCentralia College, Centralia, WA

Resume Overview

Companies Worked For:

Metro By T-Mobile
Lucky Eagle Casino & Hotel
Dawn's Delectables
Centralia College Computer Lab

School Attended

Centralia College

Job Titles Held:

Customer Service/Technical Support/Sales Manager
Customer Service & Food Server - Bilingual
Customer Service Cashier
Computer Lab Tutor

Degrees

06/2019 Bachelor of Applied Science | Application Development
06/2017 Associate of Applied Science | Information Technology

Customer Service/Technical Support/Sales Manager Resume Example

Resume Score: 80%

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