Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Although I have only listed my dental experience, I have worked other jobs.
High end furniture sales. In this position I was awarded Rookie of the Year, #1 Company wide (17 Stores) in Customer Service, Highest sales per hour-Part Time and # 2 in the company for selling extended warranties.
I have also raised my son, and taken in foster children as time and money have allowed me.
I am a hard worker, mature, dedicated to dentistry( I love it!) and love to work with a great team to get things done.
I can provide any other information you may require upon request.
Thank You for taking your time to get to know me a little bit.
Skills
Staff education and training
Customer service expert
Technical documents comprehension
Technical issues analysis
Troubleshooting
Conflict resolution
Written Communication
Critical thinking
Compassion
Work History
08/2003 to 06/2005Customer Service/Technical Support RepresentativeKool Smiles | Midland, TX,
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Educated customers on promotions to enhance sales.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
Issued credits for contested returns, shipping fees and damaged merchandise.
Leveraged consultative approach to gather customer details and technical data.
Worked directly with Sales team to maintain seamless satisfaction for all clients.
03/1998 to 07/2003Expanded Duties Dental AssistantMichael Lovda, D.D.S., LTD | City, STATE,
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Operated x-ray equipment.
Applied fluoride varnish and sealants.
Documented patients' dental health information, medical history and vital signs.
Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
Explained treatment procedures and instructed patients on home care guidelines.
Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
Educated patients on postoperative care, including how to protect dental work and boost healing.
Assisted in coronal polishing.
Assisted in administering nitrous oxide.
Staged tray for procedures by arranging dental instruments and equipment.
Helped D.D.S. complete routine and advanced procedures by preparing patients and instruments for expected needs.
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
Repaired Dentures as needed
OSHA office Manager
Provided diagnostic information by exposing and developing radiographic studies.
Zoom and at home bleaching start to finish.
03/1991 to 12/1996Receptionist/Dental AssistantJeffery C. Socher, D.D.S. | City, STATE,
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, crowns, casts and impressions.
Prepared patient X-rays and images by mounting for review by dentist.
Documented patients' dental health information, medical history and vital signs.
Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
Explained treatment procedures and instructed patients on home care guidelines.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
Staged tray for procedures by arranging dental instruments and equipment.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Managed office schedules and calendars to coordinate administrative planning and execution.
Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
Education
Expected in | OSHA Management, Health Care CPR, CertificationsWm. Rainey Harper Jr College, Palatine, IL, GPA:
Expected in 06/1982High School Diploma | Round Lake Sr. High School, Round Lake, IL, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
