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Customer Service/Technical Support Representative Resume Example

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CUSTOMER SERVICE/TECHNICAL SUPPORT REPRESENTATIVE
Professional Summary

Although I have only listed my dental experience, I have worked other jobs.

High end furniture sales. In this position I was awarded Rookie of the Year, #1 Company wide (17 Stores) in Customer Service, Highest sales per hour-Part Time and # 2 in the company for selling extended warranties.

I have also raised my son, and taken in foster children as time and money have allowed me.

I am a hard worker, mature, dedicated to dentistry( I love it!) and love to work with a great team to get things done.

I can provide any other information you may require upon request.

Thank You for taking your time to get to know me a little bit.

Skills
  • Staff education and training
  • Customer service expert
  • Technical documents comprehension
  • Technical issues analysis
  • Troubleshooting
  • Conflict resolution
  • Written Communication
  • Critical thinking
  • Compassion
Work History
Customer Service/Technical Support Representative08/2003 to 06/2005
Company Name – City, State
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Educated customers on promotions to enhance sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Leveraged consultative approach to gather customer details and technical data.
  • Worked directly with Sales team to maintain seamless satisfaction for all clients.
Expanded Duties Dental Assistant03/1998 to 07/2003
Company Name – City, State
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Operated x-ray equipment.
  • Applied fluoride varnish and sealants.
  • Documented patients' dental health information, medical history and vital signs.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Assisted in coronal polishing.
  • Assisted in administering nitrous oxide.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Helped D.D.S. complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Repaired Dentures as needed
  • OSHA office Manager
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Zoom and at home bleaching start to finish.
Receptionist/Dental Assistant03/1991 to 12/1996
Company Name – City, State
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, crowns, casts and impressions.
  • Prepared patient X-rays and images by mounting for review by dentist.
  • Documented patients' dental health information, medical history and vital signs.
  • Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
Education
OSHA Management, Health Care CPR, CertificationsWm. Rainey Harper Jr College- City
High School Diploma06/1982Round Lake Sr. High School- City
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Resume Overview

School Attended

  • Wm. Rainey Harper Jr College
  • Round Lake Sr. High School

Job Titles Held:

  • Customer Service/Technical Support Representative
  • Expanded Duties Dental Assistant
  • Receptionist/Dental Assistant

Degrees

  • OSHA Management, Health Care CPR, Certifications
    High School Diploma 06/1982

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