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Customer Service/Stocker Resume Example

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CUSTOMER SERVICE/STOCKER
Professional Summary
To obtain an entry level position where I can utilize my prior skills and accomplishments Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Experience
Customer Service/Stocker
April 2014 to July 2015 Lamain Crescents － Dumfries, VA

Recommended and helped customers select merchandise based on their needs.

Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Tracked down sources of special products and services to meet customers' special needs.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Stocked store shelves in a timely manner. Kept shelves neat an tidy to ensure a perfect neat display for customers Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Processed up to 60-100 customer orders per day.
Inbound Sales Rep
February 2013 to June 2015 TLK Group － Fairfax, VA
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Organized weekly sales reports for the sales department to track product success.
  • Excelled in exceeding daily credit card application goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Computed accurate sales prices for purchase transactions.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
DPS
March 2013 to July 2014 Provident Arc LLC － Woodbridge, VA
  • Charted and recorded information in client files.
  • Tracked client movement on and off the unit by documenting times and destinations of clients.
  • Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Collaborated closely with treatment team to appropriately coordinate client care services.
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Guided clients in understanding illnesses and treatment plans.
  • Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities.
  • Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.
  • Administered medication to patients presenting serious risk of danger to themselves and others.
  • Redirected individuals to encourage safe, positive behaviors.
  • Cleaned the house, including laundry, sweeping and mopping.
  • Dressed and clothed clients as well as assisting them with all of their personal hygiene and care.
  • Promoted good behaviors by using the positive reinforcement method.
  • Engaged clients with games and puzzles.
Teacher
September 2011 to February 2012 Sunrise Daycare － Woodbridge, VA
  • Read stories to the children and taught them painting, drawing and crafts.
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Disciplined children and recommended other measures to correct behavior.
  • Offered detailed daily reports that outlined each child's activities.
  • Carefully monitored children's play activities.
  • Created and implemented a developmentally appropriate curriculum.
  • Escorted children on outings and trips to local parks and zoos.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Mailed parents quarterly educational assessments to show progression.
Education
Standard Diploma : 2010 C.D. Hylton High School － Woodbridge, VA GPA: GPA: 3.8 GPA: 3.8
Coursework in Early Childhood Education Coursework in Child Development
Skills
approach, Call center, cashier, contracts, creativity, credit, crisis intervention, Client, clients, customer service, doors, Employee relations, functional, drawing, inventory, laundry, notes, materials, mental health, Excel, Negotiation, open windows, painting, policies, presenting, problem solving, process improvement, knowledge of store, progress, Read, safety, sales, sales reports, scheduling, stories, phone, treatment plans, Troubleshooting
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Resume Overview

Companies Worked For:

  • Lamain Crescents
  • TLK Group
  • Provident Arc LLC
  • Sunrise Daycare

School Attended

  • C.D. Hylton High School

Job Titles Held:

  • Customer Service/Stocker
  • Inbound Sales Rep
  • DPS
  • Teacher

Degrees

  • Standard Diploma : 2010
    Coursework in Early Childhood Education Coursework in Child Development

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