My professional objective is to enter into a company where I can excel and advance, combined with a strong desire to have a dedicated, long-term company relationship. In turn, I know I can offer your business a loyal and trustworthy employee. I have a background as a Retail Associate with 10 years experience in Customer Service, demonstrating the ability to provide exceptional support and service for a broad-range of staff and clients.
Self- starter with professional manner - Microsoft Office, Excel, PowerPoint
Excel in Customer and Consumer relations - 10- key proficient
Broad- ranging industry experience includes: - Power Point presentations
Money handling and monetary accountability - Enter customer information
Respond to customer inquiries - Process orders, forms and applications
Research information using available resources - Identify and escalate priority issues
Handle and resolve customer complaints - Route calls to appropriate resource
Provide customers/clients with product information - Follow up customers calls where necessary
Attention to detail and accuracy
Ability to work independently and in a team environment
Collaborated with teams and departments to ensure smooth work flow and efficient organizational operations.
Accountable for all operations of busy retail establishment, including monetary accountability.
Demonstrated proficiencies in telephone, customer support, retail projects, department assistance and cashier responsibilities
Handled customers efficiently by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Service SpecialistOct 2016 to Feb 2017 Bradley Petroleum Inc. － Denver, COAnswered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated store policy violations to the leadership team in a timely manner. Offered direction and gave constructive feedback to motivate team members. Built and maintained effective relationships with peers and upper management. Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion. Counted cash drawer during shift change at end of shift.
Service WorkerOct 2013 to May 2015 RTD － Englewood, COMopped, swept and collected trash off all incoming light rail trains. Removed gum from floor and seats. Cleaned all inside of operator cab. Cleaned all windows. Vacuumed all seats. Cleaned all the sidewalls and rails inside train. Wrote down all mileages off trains. Removed any and all graffiti. Worked in a teamwork environment.
ReceptionistDec 2012 to Aug 2013 Auto Mart USA － Aurora, CO
Answer all incoming calls and handle caller's inquiries. Greet, assist and direct guests, workers and visitors. Receive, direct and pass on telephone and fax messages. Maintain sufficient record of office supplies. Provide word processing and clerical support. Maintain the common filing system and file all letters and paper work. Coordinate the repair and maintenance of office supplies. Provide administrative services for Business Manager and Owner. Maintain inventory of all vehicles, keys and license plates.
ReceptionistMay 2012 to Sep 2012 Great Clips － Denver, Colorado
Excellent customer service. Answer incoming calls quickly and efficiently to answer any customer concerns. Greet clients when entering the salon to ensure stylists have been advised of clients' arrival. Input clients' information into the computer and check them in. Maintain salon cleaning duties, wash and fold capes and towels, clean and sanitize stylists' combs and clipper guards.
Customer Service CashierOct 2008 to Mar 2011 Home Depot － Denver, Colorado
Answers questions and provides relevant information to the customer. Provides specialized organizational skills through specific in-store duties. Answers and transfers phone calls. Through my cashier experience, I have strength in working with money transactions in a fast paced environment. Through my retail experience, I understand the need and importance of a flexible schedule in my work place. I continue to enjoy interacting with customers and my fellow peers.
Courtesy Clerk / CashierMay 2006 to Oct 2008 King Soopers － Denver, Colorado
Entry level Retail Position. High level of customer service. Practice safe food handling procedures. Cleaning and Cashier duties. Increased customer loyalty to their requests and necessities.
High School Diploma2008John F. Kennedy High School － Denver, CO, United States