I am a dedicated Customer Service Specialist and Front-end Manager with more than 20 years experience in handling customer service issues. I am highly motivated to maintaining customer satisfaction and contribute to company success. I am friendly and knowledgeable in the skills to handle diverse customer needs. I am experienced in supervising and teaching others working under me as a team. i am skilled at communicating and multitasking.
I helped customers in the store and on the phone. I did sales and returns. I explained the benefits of the credit card and other store programs and signed people up for them. I resolved issues and concerns that customers had. I arranged repairs for products and kept in contact with the customer throughout the process. I did on line sales for customers. I monitored on line accounts, deliveries, pick ups, and accounts with funds owed or needing to be returned. I helped contractors resolve issues. I managed rental equipment. I would always make sure the customer was being taken care of.
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