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Customer Service Sopecialist Resume Example

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CUSTOMER SERVICE SOPECIALIST
Professional Summary

Organized and dedicated Customer Service Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Proficient in English and Spanish
  • Deadline-driven
  • Cold chain industry background
  • Fast learner
  • Shipping and receiving
  • Perfect attendance record
  • Refrigerated trailers
  • Excellent time management
  • Forklift operation
  • Hard working and self-motivated
  • Safe driver
  • Analytical thinker
  • Flexible schedule
  • Effective communication skills
  • Dependable and reliable
  • Order Fulfillment
  • Complaint resolution
  • Administrative support
  • Receiving support
  • Shipping procedures understanding
  • Shipping and Receiving
  • Logging Paperwork
  • Scheduling
  • Inventory Control
  • Bill of Lading
  • Supervision
  • Shipment planning
Work History
Customer Service Sopecialist, 05/2018 to Current
Henningsen Cold Storage Co – Grandview , WA
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Entered daily data in computer systems and documented office activities.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Completed physical inventory counts each month.
  • Verified contents of inventory loads against shipping papers.
  • Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
  • Performed data entry and completed proper paperwork.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Managed invoicing and payment processing operations.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Maintained payroll information by calculating, collecting and entering data.
  • Researched and resolved time discrepancies.
  • Checked accrued hours against listed hours for leave time.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
  • Managed scheduling and task delegation for 6-member warehouse team.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
  • Oversaw daily operations and shipping and handling processes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained high levels of accuracy in daily operations.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Performed basic mathematical calculations to check weights and dimensions of shipments.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Checked shipments against paperwork and signed documents.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Generated all documentation and information required for customer shipments.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Printed tickets, picked supplies and filled packages under tight deadlines.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Worked safely around moving machinery.
  • Entered quantity received against purchase order in computer system.
Shipping Clerk, 02/2017 to 05/2018
Preferred Freezer Services – Richland, WA
  • Inspected cargo for count accuracy.
  • Read bills of lading to determine assignment details
  • Verified the contents of inventory loads against shipping papers
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
Assistant Lead, 11/2015 to 02/2017
KP Corporation – Renton, WA
  •  Print orders daily. 
  • Create pull reports on excel for picker.
  •  Print pick tickets for orders to be filled.
  •  Ship boxes using different carriers. Either fedex, ups, or schedule a LTL pick up. Which includes creating BOLs.

Loader, 10/2007 to 09/2015
Walmart Distribution Center – Grandview, WA
    In this position I secured picked pallets by wrapping them with shrink wrap. I then loaded these pallets into a trailer. I did this job for 8 months. I worked in receiving for 8 years. Unloading pallets and receiving products into computer system
  • Received, stored and shipped goods and materials.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Received, stored and shipped goods and materials.
  • Tagged all inbound merchandise with receiving date.
  • Stacked and transported all overstock to storage areas.
  • Reported all equipment failures and malfunctions to supervisor.
  • Tracked time spent on assignments each day for productivity reporting.
  • Verified computations against physical count of stock.
  • Operated forklifts and other heavy machinery safely.
  • Unloaded cargo from truck with hand trucks and pallet jacks.
  • Divided cargo received by account number and intended location.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Used item numbers to properly stock warehouse.
Education
High School Diploma: 2005
Sunnyside High School - Sunnyside, WA
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Resume Overview

Companies Worked For:

  • Henningsen Cold Storage Co
  • Preferred Freezer Services
  • KP Corporation
  • Walmart Distribution Center

School Attended

  • Sunnyside High School

Job Titles Held:

  • Customer Service Sopecialist
  • Shipping Clerk
  • Assistant Lead
  • Loader

Degrees

  • High School Diploma : 2005

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