Customer Service Sopecialist resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Organized and dedicated Customer Service Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
Proficient in English and Spanish
Deadline-driven
Cold chain industry background
Fast learner
Shipping and receiving
Perfect attendance record
Refrigerated trailers
Excellent time management
Forklift operation
Hard working and self-motivated
Safe driver
Analytical thinker
Flexible schedule
Effective communication skills
Dependable and reliable
Order Fulfillment
Complaint resolution
Administrative support
Receiving support
Shipping procedures understanding
Shipping and Receiving
Logging Paperwork
Scheduling
Inventory Control
Bill of Lading
Supervision
Shipment planning
Education
Sunnyside High School Sunnyside, WAExpected in 2005 ā āHigh School Diploma: - GPA:
Work History
Zoll Medical Corporation - Customer Service Sopecialist Omaha, NE, 05/2018 - Current
Consulted with outside parties to resolve discrepancies and create effective solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided primary customer support to internal and external customers in fast-paced environment.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Acted as first point of contact and set appointments for prospective clients.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Entered daily data in computer systems and documented office activities.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Completed physical inventory counts each month.
Verified contents of inventory loads against shipping papers.
Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
Performed data entry and completed proper paperwork.
Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
Recorded information, shortages and discrepancies to keep records current and accurate.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Managed invoicing and payment processing operations.
Generated accounts payable reports for management review to aid in financial and business decision making.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Disbursed petty cash by recording entries and verifying documentation.
Maintained payroll information by calculating, collecting and entering data.
Researched and resolved time discrepancies.
Checked accrued hours against listed hours for leave time.
Verified timekeeping records and handled any discrepancies with employees.
Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
Managed scheduling and task delegation for 6-member warehouse team.
Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
Oversaw daily operations and shipping and handling processes.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Maintained high levels of accuracy in daily operations.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Performed basic mathematical calculations to check weights and dimensions of shipments.
Scheduled pickups and deliveries to maintain smooth operations.
Checked shipments against paperwork and signed documents.
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Generated all documentation and information required for customer shipments.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Printed tickets, picked supplies and filled packages under tight deadlines.
Verified quantity and description of materials received by checking merchandise against packing list.
Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Confirmed accuracy, quality and quantity of materials received and listed on BOL.
Worked safely around moving machinery.
Entered quantity received against purchase order in computer system.
Read bills of lading to determine assignment details
Verified the contents of inventory loads against shipping papers
Obtained receipts or signatures for delivered goods and collected payment for services when required
Spartannash - Assistant Lead Granger, IN, 11/2015 - 02/2017
Ā Print orders daily.Ā
Create pull reports on excel for picker.
Ā Print pick tickets for orders to be filled.
Ā Ship boxes using different carriers. Either fedex, ups, or schedule a LTL pick up. Which includes creating BOLs.
Walmart Distribution Center - Loader City, STATE, 10/2007 - 09/2015
In this position I secured picked pallets by wrapping them with shrink wrap. I then loaded these pallets into a trailer. I did this job for 8 months. I worked in receiving for 8 years. Unloading pallets and receiving products into computer system
Received, stored and shipped goods and materials.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Received, stored and shipped goods and materials.
Tagged all inbound merchandise with receiving date.
Stacked and transported all overstock to storage areas.
Reported all equipment failures and malfunctions to supervisor.
Tracked time spent on assignments each day for productivity reporting.
Verified computations against physical count of stock.
Operated forklifts and other heavy machinery safely.
Unloaded cargo from truck with hand trucks and pallet jacks.
Divided cargo received by account number and intended location.
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
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