Customer Service Sopecialist Resume Example
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CUSTOMER SERVICE SOPECIALIST
Professional Summary
Organized and dedicated Customer Service Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
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Work History
Customer Service Sopecialist, 05/2018 to Current
Zoll Medical Corporation – Omaha , NE
Zoll Medical Corporation – Omaha , NE
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Entered daily data in computer systems and documented office activities.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Completed physical inventory counts each month.
- Verified contents of inventory loads against shipping papers.
- Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
- Performed data entry and completed proper paperwork.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Managed invoicing and payment processing operations.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Disbursed petty cash by recording entries and verifying documentation.
- Maintained payroll information by calculating, collecting and entering data.
- Researched and resolved time discrepancies.
- Checked accrued hours against listed hours for leave time.
- Verified timekeeping records and handled any discrepancies with employees.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Managed scheduling and task delegation for 6-member warehouse team.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Oversaw inventory control levels and verified storage and organization processes were upheld correctly.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained high levels of accuracy in daily operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Performed basic mathematical calculations to check weights and dimensions of shipments.
- Scheduled pickups and deliveries to maintain smooth operations.
- Checked shipments against paperwork and signed documents.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated all documentation and information required for customer shipments.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Worked safely around moving machinery.
- Entered quantity received against purchase order in computer system.
Shipping Clerk, 02/2017 to 05/2018
Newell Brands – Olathe , KS
Newell Brands – Olathe , KS
- Inspected cargo for count accuracy.
- Read bills of lading to determine assignment details
- Verified the contents of inventory loads against shipping papers
- Obtained receipts or signatures for delivered goods and collected payment for services when required
Assistant Lead, 11/2015 to 02/2017
Spartannash – Granger , IN
Spartannash – Granger , IN
- Print orders daily.
- Create pull reports on excel for picker.
- Print pick tickets for orders to be filled.
- Ship boxes using different carriers. Either fedex, ups, or schedule a LTL pick up. Which includes creating BOLs.
Loader, 10/2007 to 09/2015
Walmart Distribution Center – City , STATE
Walmart Distribution Center – City , STATE
- In this position I secured picked pallets by wrapping them with shrink wrap. I then loaded these pallets into a trailer. I did this job for 8 months. I worked in receiving for 8 years. Unloading pallets and receiving products into computer system
- Received, stored and shipped goods and materials.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Received, stored and shipped goods and materials.
- Tagged all inbound merchandise with receiving date.
- Stacked and transported all overstock to storage areas.
- Reported all equipment failures and malfunctions to supervisor.
- Tracked time spent on assignments each day for productivity reporting.
- Verified computations against physical count of stock.
- Operated forklifts and other heavy machinery safely.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Divided cargo received by account number and intended location.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Used item numbers to properly stock warehouse.
Education
High School Diploma: 2005
Sunnyside High School - City, State
Sunnyside High School - City, State
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School Attended
- Sunnyside High School
Job Titles Held:
- Customer Service Sopecialist
- Shipping Clerk
- Assistant Lead
- Loader
Degrees
- High School Diploma : 2005
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