LiveCareer-Resume

customer service shopper resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Physical stamina
  • Payment processing
  • Product expertise
  • Mobile ordering understanding
  • Sales expertise
  • Fashion trends
  • Delivery procedures
  • Food safety and sanitation
  • Stock management
  • Customer seating
  • Processing payments
  • Team member motivation
  • Merchandising proficiency
  • Opening and closing procedures
  • Effective customer upselling
  • Active listening
  • Problem resolution
  • Planning & organizing
  • Communication
Experience
07/2022 to Current Customer Service/Shopper Boyd Gaming, Inc. | Biloxi, MS,
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Secured and stored items until customer pickup.
  • Greeted customers and answered product or service questions.
  • Suggested comparable products to replace out-of-stock items.
  • Scanned items when pulling from shelves to update system stock information.
  • Listened to customer needs to identify and recommend best products and services.
  • Assisted teammates with daily tasks during peak periods.
  • Asked store associates for help locating missing products.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
07/2020 to Current Phlebotomy Technician Wahid Medical PLLC | City, STATE,
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Interacted with patients to gather and record data prior to blood draws.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Used multiple electronic medical software to conduct patient intakes and send correspondence.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Verified collection orders and communicated discrepancies to nurses.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Interviewed patients and documented details to update and file paperwork.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified patients using proper procedures prior to specimen collection.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Prepared and packaged specimens for courier transport.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Transported specimens following established protocol for temperature and light.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Processed client payments and collected appropriate billing information.
  • Upheld donor confidentiality throughout intake and collection process.
  • Compiled and submitted data for demographic research.
03/2020 to 07/2022 Customer Service/Shopper Prime Now LLC | City, STATE,
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Created call sequencing flow charts to optimize center performance.
  • Oversaw logistics for customer deliveries.
  • Worked with sales teams to understand processes and enhance after-sales support.
  • Established quality standards for service team members and evaluated progress.
  • Developed and implemented strategies retain customers and drive loyalty.
  • Reconciled accounts, posted daily entries and conducted financial analysis.
  • Supervised and motivated customer service teams to maximize business performance.
Education and Training
Expected in 06/2015 Associate of Science | Saroda Sundori Mohila College, Faridpur, Bangladesh, GPA:
  • [Award] Recipient
  • [Scholarship Name] Recipient
  • Awarded [Grant Name], [Agency Name]
Expected in 04/2013 High School Diploma | Govt. Girl's High School, Faridpur, Bangladesh, GPA:
  • [Scholarship Name] Recipient
Languages
English:
Full Professional
Negotiated:
Bengali:
Native/ Bilingual
Negotiated:
Hindi:
Professional
Negotiated:
Urdu:
Professional
Negotiated:

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Resume Overview

School Attended

  • Saroda Sundori Mohila College
  • Govt. Girl's High School

Job Titles Held:

  • Customer Service/Shopper
  • Phlebotomy Technician
  • Customer Service/Shopper

Degrees

  • Associate of Science
  • High School Diploma

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