customer service sales representative resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Detail-oriented Server with 16+ years of experience in Customer Service/Retail establishments. Skilled with training in conflict resolution and different software's. Dedicated to increasing sales and decreasing customer wait times and increasing a Customer experience
Skills
Customer Service Knowledge
Top sales
Account development
Contract negotiation expertise
Food safety and sanitation
Processing payments
Effective customer upselling
Team member motivation
Staff training and motivation
Decision-making
Friendly, positive attitude
Communication
Bilingual ( Spanish)
Work History
Customer Service/Sales Representative, 07/2020 to Current Monterrey Tile – Gilbert, AZ,
Diligently contacting customers as leads came in and explaining our service in a clear and concise manner
Taking in to account many different factors including the customers inventory, the types of homes, the homes customers were moving from and to and other pertinent details
Constantly was able to give accurate pricing and give the movers the information needed to make the customers experience effortless
Schedule moves based on our avialibilty with out flaws or issues
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Assisted customers by finding needed items for their move
Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
Negotiated prices and set up contracts to finalize sales agreements.
Educated customers on product features and technical details to highlight benefits.
Generated quotes, processed payments and documented customer communications.
Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Answered customer questions about products and services and recommended appropriate solutions.
Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Trained new employees and coached them on their journey
Dispatched crew daily
Taken escalation calls and final payments
Prepared Foods Team Member /Grocery Stocker, 08/2019 to 06/2020 Balducci's Grocery Store – City, STATE,
Peeled, chopped and sliced produce for use in cold and cooked items.
Filled hot case and rotated stock for maximum sales and consumer safety.
Checked signage and pricing to verify accurate displays on counters and in cases.
Prepared products for retail sale by weighing and packaging specified amounts.
In charge of Magazine counter, reviewing expiration date, pull magazines, send out dated magazines and get accurate credits for them
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Cross-trained in other kitchen positions to support team and meet customer needs.
Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
Cleaned utensils, dishes and glasses for customer use.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Re-stocked, organized and arranged service and food stations.
Cleaned shelves and restocked with new inventory when products stock ran low.
Secured products when transporting to different areas of store to prevent merchandise damage.
Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
Received and unloaded new products upon delivery, checking for damage and order accuracy.
Maintained and organized store displays to enhance product visibility and expedite product location activities.
Performed cycle counts and monthly inventory audits.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
Prepared daily sales and weekly inventory reports
Verified invoices against delivered merchandise to check shipment accuracy.
Server /Captain Waiter, 01/2017 to 01/2019 Buffalo Wild Wings – City, STATE,
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Cleaned dishes with detergent, rinsing and sanitizing chemical
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with host, bus person and cook to serve up food and beverage options.
Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education
High School Diploma: , Expected in to T.C. Williams High School - Alexandria, VA GPA:
: Business Administration, Expected in to NOVA Community College - Alexandria, GPA:
CDA: Child Development, Expected in to NOVA Community College - Alexandria, VA, GPA:
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