Customer Service/Sales Representative Resume Example
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Skills
- Customer Service Knowledge
- Top sales
- Account development
- Contract negotiation expertise
- Food safety and sanitation
- Processing payments
- Effective customer upselling
- Team member motivation
- Staff training and motivation
- Decision-making
- Friendly, positive attitude
- Communication
- Bilingual ( Spanish)
Education and Training
07/2006High School Diploma: T.C. Williams High SchoolCity, State
Some College (No Degree): Business AdministrationNOVA Community CollegeCity
06/2008CDA: Child DevelopmentNOVA Community CollegeCity
CUSTOMER SERVICE/SALES REPRESENTATIVE
Summary
Detail-oriented with 16+ years of experience in Customer Service/Retail establishments. Skilled with training in conflict resolution and different software's. Dedicated to increasing sales, decreasing customer wait times and increasing a Customer's experience
Experience
Monterrey Tile - Customer Service/Sales RepresentativeChandler , AZ07/2020 - 01/2021
- Diligently contacting customers as leads came in and explaining our service in a clear and concise manner
- Taking in to account many different factors including the customers inventory, the types of homes, the homes customers were moving from and to and other pertinent details
- Constantly was able to give accurate pricing and give the movers the information needed to make the customers experience effortless
- Schedule moves based on our avialibilty with out flaws or issues
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted customers by finding needed items for their move
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Negotiated prices and set up contracts to finalize sales agreements.
- Educated customers on product features and technical details to highlight benefits.
- Generated quotes, processed payments and documented customer communications.
- Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
- Answered customer questions about products and services and recommended appropriate solutions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
Balducci's Grocery Store - Prepared Foods Team Member /Grocery StockerCity , STATE08/2019 - 06/2020
- Peeled, chopped and sliced produce for use in cold and cooked items.
- Filled hot case and rotated stock for maximum sales and consumer safety.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Prepared products for retail sale by weighing and packaging specified amounts.
- In charge of Magazine counter, reviewing expiration date, pull magazines, send out dated magazines and get accurate credits for them
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
- Cleaned utensils, dishes and glasses for customer use.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Re-stocked, organized and arranged service and food stations.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Secured products when transporting to different areas of store to prevent merchandise damage.
- Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Performed cycle counts and monthly inventory audits.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Prepared daily sales and weekly inventory reports
- Verified invoices against delivered merchandise to check shipment accuracy.
Buffalo Wild Wings - Server /Captain WaiterCity , STATE01/2017 - 01/2019
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Cleaned dishes with detergent, rinsing and sanitizing chemical
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
More Experience and Jobs upon requests
References upon requests
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Resume Overview
School Attended
- T.C. Williams High School
- NOVA Community College
Job Titles Held:
- Customer Service/Sales Representative
- Prepared Foods Team Member /Grocery Stocker
- Server /Captain Waiter
Degrees
- High School Diploma :
Some College (No Degree) : Business Administration
CDA : Child Development
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