Customer Service Sales Representative resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail-oriented with 16+ years of experience in Customer Service/Retail establishments. Skilled with training in conflict resolution and different software's. Dedicated to increasing sales, decreasing customer wait times and increasing a Customer's experience

  • Customer Service Knowledge
  • Top sales
  • Account development
  • Contract negotiation expertise
  • Food safety and sanitation
  • Processing payments
  • Effective customer upselling
  • Team member motivation
  • Staff training and motivation
  • Decision-making
  • Friendly, positive attitude
  • Communication
  • Bilingual ( Spanish)
07/2020 to 01/2021 Customer Service/Sales Representative Monterrey Tile | Chandler, AZ,
  • Diligently contacting customers as leads came in and explaining our service in a clear and concise manner
  • Taking in to account many different factors including the customers inventory, the types of homes, the homes customers were moving from and to and other pertinent details
  • Constantly was able to give accurate pricing and give the movers the information needed to make the customers experience effortless
  • Schedule moves based on our avialibilty with out flaws or issues
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted customers by finding needed items for their move
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Educated customers on product features and technical details to highlight benefits.
  • Generated quotes, processed payments and documented customer communications.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
08/2019 to 06/2020 Prepared Foods Team Member /Grocery Stocker Balducci's Grocery Store | City, STATE,
  • Peeled, chopped and sliced produce for use in cold and cooked items.
  • Filled hot case and rotated stock for maximum sales and consumer safety.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Prepared products for retail sale by weighing and packaging specified amounts.
  • In charge of Magazine counter, reviewing expiration date, pull magazines, send out dated magazines and get accurate credits for them
  • Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Cleaned utensils, dishes and glasses for customer use.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Re-stocked, organized and arranged service and food stations.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Reviewed tags on product shelves for proper pricing and made price changes when requested by supervisor.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Performed cycle counts and monthly inventory audits.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Prepared daily sales and weekly inventory reports
  • Verified invoices against delivered merchandise to check shipment accuracy.
01/2017 to 01/2019 Server /Captain Waiter Buffalo Wild Wings | City, STATE,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Cleaned dishes with detergent, rinsing and sanitizing chemical
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
Expected in 07/2006 High School Diploma | T.C. Williams High School, Alexandria, VA GPA:
Expected in | Business Administration NOVA Community College, Alexandria, GPA:
Expected in 06/2008 CDA | Child Development NOVA Community College, Alexandria, VA, GPA:

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Resume Overview

School Attended

  • T.C. Williams High School
  • NOVA Community College
  • NOVA Community College

Job Titles Held:

  • Customer Service/Sales Representative
  • Prepared Foods Team Member /Grocery Stocker
  • Server /Captain Waiter


  • High School Diploma
  • Some College (No Degree)
  • CDA

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