(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Motivated customer service specialist with over 10 years call-center experience in a fast-paced, team-based environment. Accountable Customer Service Rep. demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process.
  • Customer interface expertise
  • Adheres to customer service procedures
  • Customer service award
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Goal-oriented
  • Positive and friendly
  • People-oriented
  • Exceptional time management skills
  • Types 40 WPM
  • Excel
  • Power Point
Miami Northwestern High Miami, Fl Expected in High School Diploma : - GPA :
Keiser College Miami Lakes, Expected in Associate of Science : - GPA :
Broward College Hollywood, Fl Expected in Associate of Applied Science : - GPA :
Work History
Hilton Grand Vacations - Customer Service/ Sales Rep
City, STATE, 05/2015 - 09/2016
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with a high volume of calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Communicated sales promotions to customers to grow average customer account size.
  • Exceeded targeted sales goals.
U.C.B. - Collections Rep for Citibank
City, STATE, 07/2010 - 11/2014
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Called customers to set up payment arrangements on past due Citi bank accounts.
American Express - CSR/ Sales Rep for Platinum card members
City, STATE, 07/2006 - 01/2010
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about product availability and shipment times.

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School Attended

  • Miami Northwestern High
  • Keiser College
  • Broward College

Job Titles Held:

  • Customer Service/ Sales Rep
  • Collections Rep for Citibank
  • CSR/ Sales Rep for Platinum card members


  • High School Diploma
  • Associate of Science
  • Associate of Applied Science

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