Motivated customer service specialist with over 10 years call-center experience in a fast-paced, team-based environment. Accountable Customer Service Rep. demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process.
Customer interface expertise
Adheres to customer service procedures
Customer service award
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Positive and friendly
Exceptional time management skills
Types 40 WPM
June 2015-October 2016Customer Service/ Sales Rep | Hilton Grand Vacations | Orlando, Fl
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with a high volume of calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Communicated sales promotions to customers to grow average customer account size.
Exceeded targeted sales goals.
August 2010-December 2014Collections Rep for Citibank | U.C.B. | Miramar, Fl
Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
Called customers to set up payment arrangements on past due Citi bank accounts.
August 2006-February 2010CSR/ Sales Rep for Platinum card members | American Express | Plantation, Fl
Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between billing department and customers to resolve problems.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about product availability and shipment times.
High School Diploma: Miami Northwestern High, Miami, Fl
Associate of Science: Keiser CollegeMiami Lakes
Associate of Applied Science: Broward College, Hollywood, Fl