Seeking full time employment where my skills and experience can be most efficiently utilized. Looking forward to working with a company that offers the opportunity for growth and advancement, and where my hard work will be appreciated.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
High customer service standards
Strong problem solving ability
Dedicated to process improvement
Conflict resolution proficiency
Service solutions expert
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
09/2017 to Current
Customer Service/Sales RepDirecTv/AT&T － Los Angeles, CaliforniaCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes.
02/2007 to 03/2009
Sales RepresentativeTeleZone － Marina Del Rey, Ca.Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Answered incoming telephone calls with professional and knowledgeable responses.
03/2006 to 03/2007
Sales RepresentativeMantra Films － El Segundo, Ca.Fielded an average of 30 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Recommended and helped customers select merchandise based on their needs.
03/2003 to 03/2006
Sales RepresentativeLos Angeles Times － Los Angeles, Ca.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Recommended, selected, and help locate or obtain merchandise based on customer needs and desires.
Described merchandise and explain use, operation, and care of merchandise to customers.
Persuaded potential customers to purchase a product or service.
Obtained customer information such as name, address, and payment method, and enter orders into computers.
Education and Training
Los Angeles County Office of Education
Diploma: General EducationOptimist High SchoolGeneral Education
Training in Call Center Technology
Martial arts, boxing, video games
Computer Literate, forklift, Forklift Operator, policies, Safety, sales, Self motivated, Team Player
*Telezone/Employee of the Month/2007