customer service sales accounts receivable specialist resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dynamic business administration and office management professional with extensive experience contributing to services excellence, operational quality, and accounting functions. Skilled at forging and cultivating productive relationships with clients, team members, leaders, and vendors - facilitating smooth business transactions and high levels of satisfaction and retention rates. Adept trainer, team builder, and coordinator committed to surpassing expectations while ensuring compliance with organizational policies, procedures, and regulations.

  • Customer Service
  • Full Sales Lifecycle
  • Business Administration
  • Client Relations
  • Budgeting, Estimates, Reporting
  • Financial Management
  • Accounts Payable/Receivable
  • Scheduling & Calendar Planning
  • Payroll Control / Administration
  • Conflict Resolution
  • QuickBooks, MS Office
  • Inventory Control
  • Staff Management
  • Employee Training
  • Accounting Functions
  • Purchasing & Stock Control
  • Social Media Promotions
  • Product Sales Development
  • Prospecting & Leads Generation
  • Human Resources Management
Work History
08/2018 to Current
Customer Service/Sales/Accounts Receivable Specialist Premier Senior Living Clemmons, NC,

Perform business development, customer relations, and accounts receivable management for this multimillion-dollar company serving diverse clientele across eight states.

Key Contributions:

  • Work closely with clients throughout full sales and service lifecycle, ensuring timely and quality deliverables in alignment with needs, budgets, and specifications.
  • Maintain high levels of client satisfaction through quality communications, relationship building, and effective resolution of issues.
  • Administer billing, invoicing, collections, ledgers, deposits, and daily processing of paperwork.
  • Record deposits (QuickBooks), reconcile monthly bank accounts, and track expenses.
  • Fuel revenues through up-selling strategies, recommending accessories and complementary purchases to address individual needs.
01/1998 to Current
Business Office Manager Moonbug Entertainment Irvine, CA,

Spearhead office operations for small, privately-owned business focused on quality servicing of clients, effective allocation of resources, and overall management of administrative functions.

Key Contributions:

  • Maintain cost efficiency through strategic inventory control and management of orders, requisitions, stocking, and shipping operations.
  • Built and lead talented team of clerical specialists, providing team members with the training, guidance, evaluations, and support to achieve objectives.
  • Drive culture of continuous improvements, raising productivity and efficiency through enhanced workflow processes and new systems implementation.
  • Handle payroll processing, billing, collection, reporting, appointments scheduling, itinerary coordination, and reception management.
  • Work closely with team members, subcontractors, and vendors to prepare accurate estimates for goods / services as well as bid proposals.
  • Forge and cultivate productive relationships with clients, facilitating full sales and services lifecycle in addition to resolution of complaints / issues.
  • Enhanced data management through automation of client correspondence, records tracking, and communications.
  • Achieved high levels of repeat business by ensuring continuous provision of top-quality products and services.
02/2012 to 08/2018
Account Manager Gardaworld Berea, OH,

Collected, reviewed, negotiated, and processed payments (checks, credit cards, and online transactions) as well as managed deposits / banking functions.

Key Contributions:

  • Administered, documented, and reported financial information with dedication to timeliness and accuracy.
  • Entered invoices, credit memos, and accounts receivable data into QuickBooks, Access, and Excel spreadsheets.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts / payments in alignment with corporate protocols.
  • Supported sales increase through special social media promotions.
  • Analyzed and processed employee expense reports and vendor invoices for payment.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits, and managing statements.
02/2012 to 07/2017
Account Manager & Customer Service Hudson Technologies/Polar Technology City, STATE,

Liaised with clients regarding proper use of corporate software, account data updates, service requests, and issues with accounting, billing, and orders.

Expected in to to
Cosmetologist :
Jon Nave University of Cosmetology - Nashville, TN,

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Resume Overview

School Attended

  • Jon Nave University of Cosmetology

Job Titles Held:

  • Customer Service/Sales/Accounts Receivable Specialist
  • Business Office Manager
  • Account Manager
  • Account Manager & Customer Service


  • Cosmetologist

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