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customer service sales accounts receivable resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Goal-oriented Self-motivated Accounting Manager known for personability, accuracy and professionalism. Proven history of skill in Customer relationships and management. Over 25 years experience in Quickbooks, social media and small business daily processes.

Skills
  • Budgeting
  • Financial Management
  • Conflict resolution
  • Detail-oriented
  • QuickBooks
  • Scheduling
  • Sales
  • Inventory Control
  • Staff Management
  • Employee Training
  • Sales Goals
  • Accounting
  • Purchasing
  • Sales Reporting
  • Social Media
  • Product Sales
  • Prospecting Clients
  • Human Resource Management
Work History
08/2018 to Current Customer Service/sales /Accounts Receivable Grand Living At Lake Lorraine | Sarasota, FL,
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork.
  • Entered figures using 10-key calculator to compute data quickly.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Recorded deposits into quickbooks reconciled monthly bank accounts and tracked all expenses.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
01/1998 to Current Business Office Manager Final Staffing Usa | Lafayette, IN,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Completed bi-weekly payroll 5 employees. Have ran payroll for over 25 employees in past roles.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Performed billing, collection and reporting functions.
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Delivered comprehensive bid proposals for New Cont projects and gained client approval on costs.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
02/2012 to 08/2018 Account Manager Gardaworld | Pomona, CA,
  • Receive checks, credit cards and online payment. Deposits up to 500 k daily. Reconcile online credit card payments and enter into quickbooks
  • Enter invoices, credit memo’s and accounts receivable data into quickbooks, access and spreadsheets.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Analyzed figures, postings and documents to maintain accounting
  • Social media boost regarding sales, current inventory or other special promotions.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Maintained and processed invoices, deposits and money logs.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Processed payments and contracts on accounts.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
02/2012 to 07/2017 Account Manager & Customer Service Hudson Technologies/Polar Technology | City, STATE,
  • Educated clients on Trakref software issues and updates and updated account information to maintain high standards of client service.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Education
Expected in 06/1986 High School Diploma | Business Administration Spencer High , Spencer, WV, GPA:
Expected in Cosmetologist | Jon Nave University of Cosmetology , Nashville, TN, GPA:

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Resume Overview

School Attended

  • Spencer High
  • Jon Nave University of Cosmetology

Job Titles Held:

  • Customer Service/sales /Accounts Receivable
  • Business Office Manager
  • Account Manager
  • Account Manager & Customer Service

Degrees

  • High School Diploma
  • Cosmetologist

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