Customer Service Retail resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I'm knowledgeable and dedicated customer service. I'm also a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I'm motivated to maintain customer satisfaction and contribute to company success. I'm articulate, energetic and eager to develop relationships, cultivate partnerships and grow businesses. I'm devoted to excellence in supporting store operations and handling customer requests. I multitask and solves problems effectively to satisfy customers. I'm a prompt and courteous/customer-oriented individual, and talented at presenting recommendations to customers based on needs. I maintaining orderly appearance and organization of merchandise. I'm committed to developing and maintaining relationships with prospective and existing customers. I'm gifted in working with stressed or upset individuals, and effective at operating within regulations and department guidelines. I have managed telephone calls, and in-person requests for assistance. I can work independently, or with minimal supervision and I'm happy to help pitch in and complete tasks. I'm a goal-oriented worker with knowledge of organization and products, and I'm friendly with dedicated customer service experience. I'm hardworking and looking for a job with strong community goals. I'm skilled at working under pressure and adapting to new situations and challenges to best enhance the experience/service. I'm organized and dependable, with success at managing multiple priorities with a positive attitude. I'm seeking to maintain a full-time position that offers professional challenges utilizing interpersonal and problem-solving skills. I'm enthusiastic and eager to contribute to team success through hard work and attention to detail. I'm also motivated to learn and grow.

  • Calm and Professional Under Pressure
  • Patient and Empathetic
  • Active Listening
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Suggestive Selling
  • Establishing and Maintaining Customer Relationships/customer satisfaction
Work History
03/2022 to Current
Customer Service/retail Neiman Marcus Harris, TX,
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, and customers.
  • Stocked shelves and managed inventory.
12/2017 to Current
Animal Husbandry Canyons Edge Farm City, STATE,
  • Fed, groomed and watered animals/livestock.
  • Stocked, cleaned and disinfected habitats of animals/livestock to protect health and wellbeing.
  • Assisted and delivered in pre-birth, birth/postpartum of Dogs, Shetland Sheep and Oberhasli, Alpine, and Kinder Goats.
  • Experience in preparation, process and clean up of milking.
  • 4-H experience/showing-Grand and Junior Grand Champion/Showmanship awards.
  • Restrained animals/livestock safely during procedures.
  • Educated caregivers and pet owners on animal/livestock care, nutrition and disease management.
  • Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
  • Administered general and emergency first aid by dressing wounds and performing emergency resuscitation.
  • Treated minor injuries and ailments and contacted veterinarians to obtain treatment for animals/livestock with serious illnesses or injuries.
05/2021 to 03/2022
Barista Sugar Leaf Treats-Bakery And Café City, STATE,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Complied with standards for merchandising, stocking and storing product.
  • Educated coworkers and customers about new products.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Upsold specialty items with beverages, increasing store sales.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Expected in 06/2022
High School Diploma:
Hope Schools International (Home Schooled) - Redding, CA,

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Resume Overview

School Attended

  • Hope Schools International (Home Schooled)

Job Titles Held:

  • Customer Service/retail
  • Animal Husbandry
  • Barista


  • High School Diploma

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