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Customer Service Representatives Resume Example

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CUSTOMER SERVICE REPRESENTATIVES
Summary
Goal-oriented Customer Service professional dedicated to high levels of customer satisfaction and meeting aggressive business goals. Friendly and enthusiastic Benefit Analyst with 20 years of knowledge in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Experience
Customer Service Representatives
February 2002 to June 2015Company Name － City, State
  • Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt processing of claims according to company practices and procedures.
  • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
  • Contact claimants, doctors, medical specialists, or employers to get additional information.
  • Use computers for various applications, such as database management or word processing.
Claims Examiner
May 1995 to February 2002Company Name － City, State
  • Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
  • Communicate with clients to obtain information necessary for processing claims.
  • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
  • Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
  • Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
Education
High School Diploma : Political Science, Jun 1981Griffin High School － City, StatePolitical Science
St Augustine College － City, State
Skills
administrative, concise, clients, database management, Decision Making, documentation, human relations, insurance, inventory, Listening, Problem Solving, processes, Quality Control, settlements, word processing
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Resume Overview

School Attended

  • Griffin High School
  • St Augustine College

Job Titles Held:

  • Customer Service Representatives
  • Claims Examiner

Degrees

  • High School Diploma : Political Science , Jun 1981

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