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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking Customer Service Representative with 10 + years of experience working with a variety of products and services. Trained in project and time management with extensive knowledge of Healthcare/HIPAA and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. 10 + Skilled call center professional versed in customer support protocols for Healthcare, collections, technical support. Brings extensive high-call volume experience spanning 10 + years working with variety of consumers. Superior computer skills and telephone etiquette.

Skills
  • Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary.
  • Repair machines, equipment, or structures, using tools such as hammers, hoists, saws, drills, wrenches, or equipment such as precision measuring instruments or electrical or electronic testing devices.
  • Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment.
  • Record type and cost of maintenance or repair work.
  • Paint or repair roofs, windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures.
  • Perform general cleaning of buildings or properties.
  • Plan and lay out repair work, using diagrams, drawings, blueprints, maintenance manuals, or schematic diagrams.
  • Order parts, supplies, or equipment from catalogs or suppliers.
  • Adjust functional parts of devices or control instruments, using hand tools, levels, plumb bobs, or straightedges.
  • Merchandising
  • Customer Support
  • Customer Experience
  • Telecommunications
  • Switchboard Operator
  • Office Procedures
  • Public Service
  • Public Relations
  • Setting Appointments
  • Call Centers
  • Computer-Aided Dispatch
  • Customer Service
  • Protected Health Information
  • Manager
  • Supervisor
  • Advertising, Market, Supervisor
  • Billing, Mechanical, Switchboard Operator
  • Budgets, Merchandising, Taxes
  • Catalogs, Money, Telecommunications
  • Contracts, Office, Telephone
  • Clients, Windows, Type
  • Customer Service, Paint, Wiring
  • Customer Support, Personnel
  • Doors, Plumbing
  • Financial, Police
  • Forms, Public Relations
  • Functional, Real Estate
  • Hand tools, Recording
  • Insurance, Repairs
  • Legal, Sales
  • Machinery, Schematic diagrams
Work History
12/2017 to 07/2020 Customer Service Representatives Two Men And A Truck | Pompano Beach, FL,
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
02/2016 to 10/2017 Technical Support Iconma, L.L.C. | NJ, State,
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
06/2007 to 07/2015 Manager Fort Transfer | Independence, MO,
  • Property, Real Estate, and Community Association Managers Purchase building and maintenance supplies, equipment, or furniture.
  • Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
  • Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
  • Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
  • Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors.
  • Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Act as liaisons between on-site managers or tenants and owners.
  • Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations.
  • Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
  • Prepare and administer contracts for provision of property services, such as cleaning, maintenance, and security services.
  • Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
  • Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
  • Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
  • Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
  • Prepare detailed budgets and financial reports for properties.
Education
Expected in Associate | Business Administration Heald Business College, Salinas, CA GPA:
GPA: 3.76

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Resume Overview

School Attended

  • Heald Business College

Job Titles Held:

  • Customer Service Representatives
  • Technical Support
  • Manager

Degrees

  • Associate

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