, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Customer Service Representative with 10 + years of experience working with a variety of products and services. Trained in project and time management with extensive knowledge of Healthcare/HIPAA and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. 10 + Skilled call center professional versed in customer support protocols for Healthcare, collections, technical support. Brings extensive high-call volume experience spanning 10 + years working with variety of consumers. Superior computer skills and telephone etiquette.
Skills
Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary.
Repair machines, equipment, or structures, using tools such as hammers, hoists, saws, drills, wrenches, or equipment such as precision measuring instruments or electrical or electronic testing devices.
Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment.
Record type and cost of maintenance or repair work.
Paint or repair roofs, windows, doors, floors, woodwork, plaster, drywall, or other parts of building structures.
Perform general cleaning of buildings or properties.
Plan and lay out repair work, using diagrams, drawings, blueprints, maintenance manuals, or schematic diagrams.
Order parts, supplies, or equipment from catalogs or suppliers.
Adjust functional parts of devices or control instruments, using hand tools, levels, plumb bobs, or straightedges.
Merchandising
Customer Support
Customer Experience
Telecommunications
Switchboard Operator
Office Procedures
Public Service
Public Relations
Setting Appointments
Call Centers
Computer-Aided Dispatch
Customer Service
Protected Health Information
Manager
Supervisor
Advertising, Market, Supervisor
Billing, Mechanical, Switchboard Operator
Budgets, Merchandising, Taxes
Catalogs, Money, Telecommunications
Contracts, Office, Telephone
Clients, Windows, Type
Customer Service, Paint, Wiring
Customer Support, Personnel
Doors, Plumbing
Financial, Police
Forms, Public Relations
Functional, Real Estate
Hand tools, Recording
Insurance, Repairs
Legal, Sales
Machinery, Schematic diagrams
Work History
12/2017 to 07/2020Customer Service RepresentativesTwo Men And A Truck | Pompano Beach, FL,
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
02/2016 to 10/2017Technical SupportIconma, L.L.C. | NJ, State,
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
06/2007 to 07/2015ManagerFort Transfer | Independence, MO,
Property, Real Estate, and Community Association Managers Purchase building and maintenance supplies, equipment, or furniture.
Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors.
Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
Act as liaisons between on-site managers or tenants and owners.
Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations.
Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
Prepare and administer contracts for provision of property services, such as cleaning, maintenance, and security services.
Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
Prepare detailed budgets and financial reports for properties.
Education
Expected in Associate | Business AdministrationHeald Business College, Salinas, CAGPA: GPA: 3.76
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