Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty, with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Core Strengths
High customer service sClairedards
Employee relations specialist
Service solutions expert
Dedicated to process improvement
Conflict resolution proficiency
Customer service management expertise
Strong problem solving ability
Negotiation competency
Proficient with Microsoft Office Suite
Troubleshooting skills
Telecommunications knowledge
Active listening skills
Sharp problem solver
Strong organizational skills
Energetic work attitude
Invoice processing
Adaptive team player
Work Experience
CUSTOMER SERVICE REPRESENTATIVES, 04/2015 - Current Two Men And A Truck – Des Plaines, IL,
Responsible in dealing with customer enquiries Responsible in arranging shipments in order to meet customer demands Provides effective solutions for every customers and suppliers in order to solve every single problem.
Responsible to deal with internal management to plan schedule and execute the plan in order to fulfill customer demands Participate in the quotation process and follow-up to ascertain the outcome of each quotation and measure as a business indicator.
Conduct customer perception surveys to determine customers overall perception of Flextronics.
Assists in continuous bench marking exercise relating to external market forces.
Report market/customer feedback to the management for continuous improvement.
Maintain documents in sales communication and information in systematic filing order.
Prepare official documents formally.
Experiences Gained: Gained the knowledge of metal stamping industry by undersClaireding the process flow for each of the parts.
Able to have critical thinking and give solutions from time to time.
Gained the experience in dealing with MNC companies in handling the enquiries.
Time management and self-motivated in performing daily tasks in order to meet customer demands.
CUSTOMER SERVICE REPRESENTATIVES, 09/2013 - 03/2015 Abc Appliances And Repair Services – Tampa, FL,
Responsible to key in data on the new inquiries from customers such as new products/models resources code and new pricing.
Responsible to key in sales order based on customers purchase order, issue delivery order, generate and issue invoices to the customers, and handling custom declaration.
Responsible to arrange the whole process flow, and work together with the whole team to finish each tasks/projects successfully.
Provides effective solutions, deliver consistent service and maintain close relationship with both new & existing customers, through phone calls or meeting the customers.
Experiences Gained: Given the authority to guide and lead the team to increase the productivity and work efficiency, and making some of the key decisions.
Improved the negotiations skills with the customers in order to close the sales.
Have an in depth undersClaireding on the whole process flow, especially in shipping.
Gained the knowledge of a trading company on how a trading company works.
UndersClaireding different types of industrial products and services.
Gained the knowledge in using Flex Process system to process every invoices, sales order, purchase order, and etc.
Able to have critical thinking and give solutions from time to time, from the planning side until customers.
Self-motivated in daily task planning to meet the timeline and achievement.
BUSINESS DEVELOPMENT EXECUTIVE, 11/2012 - 05/2013 Plentific – New York, NY,
Sales and Marketing Work Responsibilities Responsible to deliver consistent market awareness and new customers' development.
Responsible to deliver consistent service & maintain close relationship with both new & existing customers.
Responsible to maintain daily, weekly and monthly minimum requirements in KPI.
Involved in daily telephone cold-calls to gain more quality appointments and follow-up with potential customers.
Responsible to update in daily Market Research System on issues related to the subject matter.
Responsible on providing relevant quotation based on customer's needs or problems faced to provide a better solution.
Involved in site visit for investigation to find out the facts that customer faced in pest issues.
Keep follow up with new customers and existing customers for mutual undersClaireding and maintain the business relations.
Involved in pest biology training, weekly sharing session, and weekly personal KPI presentation for self-improvement.
Responsible to support and resolve external issues without impacting business opportunity.
Developing new processes and implementing solution to hit the sales target.
Learning and implementing new functionalities (Processes & Systems).
Experiences Gained: Self-improvement in interpersonal skills, communication skills with different level position of person-in-charge in MNC, industrial, domestic company, commercial segment.
Explore to a level to promote ourselves and company's products to customers.
Gained the knowledge in pest biology and the profession solutions for pest issues.
UndersClaireding different types of hygiene products and services.
Apply the marketing theories and concepts in business development.
Able to find out the root causes, solutions and action plans for better improvement.
Self-motivated in daily task planning to meet the timeline and achievement.
Educational Background
Bachelor Of: International Marketing International Business and Finance, Expected in July 2012 - Qualifications
*University Malaysia Sabah International Campus Labuan (UMS-KAL) - , GPA: GPA: 2.70/4.00 International Marketing International Business and Finance GPA: 2.70/4.00
: Arts Stream Business, Expected in November 2008 - Methodist Boys' School Penang - , GPA: Arts Stream Business
Interests
Solo travel, marathons
Skills
Multi-tasking, Careful and active listener, Professional and friendly
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*University Malaysia Sabah International Campus Labuan (UMS-KAL)
