Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
  • High customer service standards
  • Conflict resolution proficiency
  • Troubleshooting skills
  • Courteous demeanor
  • Energetic work attitude
  • Top sales performer
  • Adaptive team player
02/2017 to Customer service representative Key Family Of Companies | Grand Rapids, MI,
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Processed payments, right sized programming, and set appointments for satellight installations.
01/2011 to 01/2014 Proxy Solicitor Innis Free Mergers And Aquisitions | City, STATE,
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.
01/1998 to 01/2006 IT support/ Help Desk Manager MetLife | City, STATE,
  • Managed level 3 Software support help desk, 35,000 workstations Resolved customer issues in a clear, courteous and straightforward manner.
  • Worked effectively with design teams to ensure software solutions elevated client side experience.
  • Interfaced with business analysts, developers and technical support to determine the best requirement specifications.
  • Resolved Product Issues Provided client support on system operation and troubleshooting.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Resolved or escalated problem tickets to resolve user issues.
01/1993 to 01/1998 Office support/ Software Developer Mcfadden Farrell & Smith - 120 Broadway | City, STATE,
  • Presented oral and written reports on general economic trends, individual corporations, and entire industries.
  • Trained new team members on applying due diligence procedures and regulatory mandates.
  • Wrote procedures for internal and external auditing purposes.
  • Provided Support for compliance department and NSAD Regulations Developed and maintained Bond tracking software for office use requiring daily updates.
Education and Training
Expected in 1992 Associate of Arts | Liberal Arts , , GPA:
Liberal Arts
Expected in Norther Essex Community Colledge - Haverhill Massachusetts | , , GPA:
call center, IT help desk, customer service, client support, databases, documentation, due diligence, external auditing, fast, project management, Mergers, access, office, network, quality, Systems analysis, technical support, user support, Software support, phone skills, troubleshooting, written skills, soft skills.

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Job Titles Held:

  • Customer service representative
  • Proxy Solicitor
  • IT support/ Help Desk Manager
  • Office support/ Software Developer


  • Associate of Arts
  • Norther Essex Community Colledge - Haverhill Massachusetts

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