Call Center Representative with expertise providing customer support in high call volume environments.
Exceptional computer aptitude and telephone etiquette.
Skills
High customer service standards
Conflict resolution proficiency
Troubleshooting skills
Courteous demeanor
Energetic work attitude
Top sales performer
Adaptive team player
Experience
03/2017
Customer service representativeCompany Name － City, State
Achieved high sales percentage with consultative, value-focused customer service approach.
Demonstrated mastery of customer service call script within specified time frames.
Provided accurate and appropriate information in response to customer inquiries.
Processed payments, right sized programming, and set appointments for satellight installations.
02/2011 to 02/2014
Proxy SolicitorCompany Name － City, State
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center
environment.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Managed high call volume with tact and professionalism.
Met or exceeded service and quality standards every review period.
02/1998 to 02/2006
IT support/ Help Desk ManagerCompany Name － City, State
Managed level 3 Software support help desk, 35,000 workstations
Resolved customer issues in a clear, courteous and straightforward manner.
Worked effectively with design teams to ensure software solutions elevated client side experience.
Interfaced with business analysts, developers and technical support to determine the best requirement
specifications.
Resolved Product Issues
Provided client support on system operation and troubleshooting.
Performed system analysis, documentation, testing, implementation and user support for platform
transitions.
Diagnosed, troubleshot and resolved network and system problems.
Resolved or escalated problem tickets to resolve user issues.
01/1993 to 01/1998
Office support/ Software DeveloperCompany Name － City, State
Presented oral and written reports on general economic trends, individual corporations, and entire
industries.
Trained new team members on applying due diligence procedures and regulatory mandates.
Wrote procedures for internal and external auditing purposes.
Provided Support for compliance department and NSAD Regulations
Developed and maintained Bond tracking software for office use requiring daily updates.
Education and Training
1992
Associate of Arts: Liberal ArtsLiberal Arts
Norther Essex Community Colledge - Haverhill Massachusetts
Skills
call center, IT help desk, customer service, client support, databases, documentation, due diligence, external auditing, fast, project management, Mergers, access, office, network, quality, Systems analysis, technical support, user support, Software support, phone skills, troubleshooting, written skills, soft skills.
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Resume Overview
Job Titles Held:
Customer service representative
Proxy Solicitor
IT support/ Help Desk Manager
Office support/ Software Developer
Degrees
Associate of Arts : Liberal Arts Norther Essex Community Colledge - Haverhill Massachusetts
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