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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary
  • Skilled at connecting with people. Open and positive communicator with calm and level-headed approach.
  • Protective Security Guard with over 4 years of experience working to promote safety of people and premises in assigned area. Expertise in security and safety procedures. Outstanding surveillance skills with ability to operate and maintain various equipment, including AMAG and Avigilon.
  • Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.
Skills
  • First aid certified
  • Courteous demeanor
  • Active listening
  • Problem-solving abilities
  • Customer relations
  • Organizational strengths
  • Vigilant and watchful
  • Reliability
  • Natural leader
  • Technologically savvy
  • High-energy attitude
Experience
03/2015 to 06/2016
Customer Service RepresentativeTeleperformance － Columbus, Ohio
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Placed online catalog orders.
  • Providing information on merchandise.
  • Assisting with issues on customer orders.
  • Answer customer inquiries in person or by phone; answered multi-line phone.
  • Built rapport with the customers.
  • Assist customers with orders; obtain 3 forms of payment.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Responding to emails regarding orders.
  • Communicating with customer via live chat regarding orders.
  • Consulted with customers to determine best methods to resolve service and billing issues.
02/2017 to 06/2017
Call Center RepresentativeMXD Group － Columbus, Ohio
  • Placing online furniture order's.
  • Schedule pick ups / deliveries.
  • Providing information on merchandise.
  • Assisting with issues on customers' orders.
  • Address customer concerns and complaints regarding installations, sales appointments, purchased orders and billing.
  • Provided customers with product and warranty information.
  • Scheduled sales appointments.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
06/2017 to 12/2019
SecurityAllied Universal － Columbus, OH
  • Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics.
  • Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Created and offered additional materials to enhance training.
12/2019 to Current
SecurityG4S － Columbus, OH
  • Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics.
  • Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
Education and Training
2019
Associate of Applied Science: RadiographyMarion Technical College － Marion, OH
06/2013
High School DiplomaCentennial High School － Columbus, OH
Some College (No Degree): RadiographyColumbus State Community College － Columbus, OH
Some College (No Degree): NursingHondros College of Nursing － Westerville, OH
Activities and Honors
  • Phi Theta Kappa
Interests
  • Volunteer Experience:
  • Volunteer for Habits of Humanity, Throughout High school.
  • Volunteer tutor in Math and Science for young children at local day care.
  • Participated in school International Festivals
  • Volunteered at Local Library
  • Helping young children learn English
Languages

Bilingual-English and Somali

Accomplishments
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
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Resume Overview

Companies Worked For:

  • Teleperformance
  • MXD Group
  • Allied Universal
  • G4S

School Attended

  • Marion Technical College
  • Centennial High School
  • Columbus State Community College
  • Hondros College of Nursing

Job Titles Held:

  • Customer Service Representative
  • Call Center Representative
  • Security

Degrees

  • Associate of Applied Science : Radiography
    High School Diploma
    Some College (No Degree) : Radiography
    Some College (No Degree) : Nursing

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