Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
I've worked in Customer Service, Warehouse, Retail and Restaurants. I have experience in many positions which have helped me learn the skills I have today. I'm also a hard working individual who takes pride in doing my job well. Highly motivated and results-driven professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills.
Skills
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Work History
Customer Service Representative, 04/2018 to Current
Carlisle Companies Incorporated – Franklin , WI
Carlisle Companies Incorporated – Franklin , WI
- Educated customers on promotions to enhance sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Regularly exceeded daily sales and product add-on quotas.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
Warehouse Worker, 12/2016 to 06/2017
Wayfair Llc – Aurora , CO
Wayfair Llc – Aurora , CO
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Package Handler, 03/2016 to 10/2016
Pepsico – Whitestone , NY
Pepsico – Whitestone , NY
- Assemble, line, and pad cartons, crates, and containers, using hand tools.
- Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
- Load materials and products into package processing equipment.
- Measure, weigh, and count products and materials.
- Seal containers or materials, using glues, fasteners, nails, and hand tools.
- Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes.
- Mark and label containers, container tags, or products, using marking tools.
- Transport packages to customers' vehicles.
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
- Obtain, move, and sort products, materials, containers, and orders, using hand tools.
- 6/2012 Environment Control to Madison, Wisconsin.
Warehouse Specialist, 05/2014 to 03/2016
Amentum – Odon , IN
Amentum – Odon , IN
- Recording monthly inventory at each building we have contracts with as well as restocking each account with the correct amount of product.
- Small machine repairs.
- Filing both inventory and delivery sheets at the end of the day.
- Driving a company vehicle for deliveries as well as taking vehicles in for monthly maintenance.
- Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
- Confer with engineering and purchasing personnel and vendors regarding stock procurement and availability.
- Drive trucks to pick up incoming stock or to deliver parts to designated locations.
- Dispose of damaged or defective items, or return them to vendors.
- Determine sequence and release of back orders according to stock availability.
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
- Keep records on the use or damage of stock or stock-handling equipment.
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
- Receive and count stock items, and record data manually or using computer.
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
Education
GED: 06/2001
Maricopa Community Colleges - Rio Salado Community College - City, State
Maricopa Community Colleges - Rio Salado Community College - City, State
1998
To LaFollette High School - City
To LaFollette High School - City
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Resume Overview
School Attended
- Maricopa Community Colleges - Rio Salado Community College
- To LaFollette High School
Job Titles Held:
- Customer Service Representative
- Warehouse Worker
- Package Handler
- Warehouse Specialist
Degrees
- GED : 06/2001
1998
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