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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

I've worked in Customer Service, Warehouse, Retail and Restaurants. I have experience in many positions which have helped me learn the skills I have today. I'm also a hard working individual who takes pride in doing my job well. Highly motivated and results-driven professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills.

Skills
  • Product packing
  • Material stacking
  • Shipping and receiving
  • Packaging
  • Complaint resolution
  • Report preparation
  • Credit card processing
  • Money handling abilities
  • Creative problem solving
  • Sale expertise
  • Computer proficient
  • Good listening skills
  • Call center operations
  • Bilingual Spanish/English
Work History
Customer Service Representative, 04/2018 to Current
CenturyLink – Phoenix, AZ
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Regularly exceeded daily sales and product add-on quotas.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
Warehouse Worker, 12/2016 to 06/2017
Camelback Hyundai Kia – Phoenix, AZ
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Package Handler, 03/2016 to 10/2016
Douglas Stewart – Madison, WI
  • Assemble, line, and pad cartons, crates, and containers, using hand tools.
  • Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
  • Load materials and products into package processing equipment.
  • Measure, weigh, and count products and materials.
  • Seal containers or materials, using glues, fasteners, nails, and hand tools.
  • Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes.
  • Mark and label containers, container tags, or products, using marking tools.
  • Transport packages to customers' vehicles.
  • Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
  • Obtain, move, and sort products, materials, containers, and orders, using hand tools.
  • 6/2012 Environment Control to Madison, Wisconsin.
Warehouse Specialist, 05/2014 to 03/2016
Environment Control – Madison, WI
  • Recording monthly inventory at each building we have contracts with as well as restocking each account with the correct amount of product.
  • Small machine repairs.
  • Filing both inventory and delivery sheets at the end of the day.
  • Driving a company vehicle for deliveries as well as taking vehicles in for monthly maintenance.
  • Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
  • Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
  • Confer with engineering and purchasing personnel and vendors regarding stock procurement and availability.
  • Drive trucks to pick up incoming stock or to deliver parts to designated locations.
  • Dispose of damaged or defective items, or return them to vendors.
  • Determine sequence and release of back orders according to stock availability.
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
  • Keep records on the use or damage of stock or stock-handling equipment.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
  • Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
  • Receive and count stock items, and record data manually or using computer.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
Education
GED: 06/2001
Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ
1998
To LaFollette High School - Madison, WI
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Resume Overview

Companies Worked For:

  • CenturyLink
  • Camelback Hyundai Kia
  • Douglas Stewart
  • Environment Control

School Attended

  • Maricopa Community Colleges - Rio Salado Community College
  • To LaFollette High School

Job Titles Held:

  • Customer Service Representative
  • Warehouse Worker
  • Package Handler
  • Warehouse Specialist

Degrees

  • GED : 06/2001
    1998

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