Customer Service Representative who is highly energetic, resourceful and consistently meets and exceeds productivity goals.I have worked in both retail and call centers. I am a upbeat and flexible customer service representative with 5 years experience in handling multiple responsibilities simultaneously while providing exceptional customer service.I am a reliable and friendly associate who quickly learns and masters new concepts and skills. I am passionate about helping customers and creating a satisfying experience. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.I am versed in customer support in high call volume environments with superior computer skills and telephone etiquette.
Aetna help desk agent that assist Pharmacists process prescription claims. I fully authenticate all my calls and provide quality and assurance. I view transmissions, financials, explain copay structures and plan benefits.I am the pharmacist helpline and assure that the Pharmacist receives a paid claim. I go over the reject error codes and let them know if the member has any active pharmacy coverage or if it has termed. I provide them with the correct processing information and make sure that I collect feedback to make process changes in order to exceed customer satisfaction goals.
Worked for Washington health benefit Exchange. Assisted members in finding insurance coverage that was within their budget. Helped them complete the application process. Based on their income, I let them know if they were approved for tax credits or Medicaid. I provided accurate and appropriate information in response to customer inquiries.I documented my notes at the end of each call. I always demonstrated mastery of customer service call script within specified time frames and maintained up-to-date records at all times. This was a temporary project for open enrollment season.
I am professional and friendly. A careful and active listener.I am a people person and very detail orientated. I have strong telephone and on the floor skills. I always provide exceptional customer service.
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