Customer Service Representative 111 Resume Example
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CUSTOMER SERVICE REPRESENTATIVE 111
Professional Summary
Results-driven Customer Service professional with over 5 years of experience. Self-confidence, integrity, and commitment to customer service excellence. Creative, pragmatic and proactive problem-solver. Organized and attentive to detail, with demonstrated time management skills. Strong communication and listening skills gained from workplace experience. Dynamic oral, writing, interpersonal and comprehension skills. Energetic team member . PC proficient.
Skills
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Work History
Customer Service Representative 111Jan 2013 - Current
Always Best CareLancaster , SC
Always Best CareLancaster , SC
- Answering incoming calls and responding to emails from both commercial and residential customers.
- Building rapport with customers by greeting in a courteous, friendly and professional manner.
- Understands FPL's internal system with ability to analyze customer accounts and determine appropriate issue resolution.
- Maintenance of customer files and ensures all communication is thoroughly documented.
- Communicate effectively with team and cross departments to ensure high quality and timely expedition of customer requests.
- Participation in activities designed to improve customer satisfaction and business performance.
Home Health Care AideFeb 2011 - Oct 2012
Home DepotAvondale , AZ
Home DepotAvondale , AZ
- Maintains patient stability by checking vital signs, weight , testing urine; recording intake and output information.
- Provides patients' personal hygiene by giving baths, backrubs and helping with baths as needed.
- Provides for daily living with serving meals, feedings as needed, ambulating turning and providing nourishment between meals.
- Documents actions by competing forms, reports, logs and records.
- Updates job knowledge by participating in education opportunities and participating in professional organizations.
- Completing all continuous education and training courses required by the state of Florida.
- Maintaining current licensure.
Customer Service/Sales AssociateFeb 2007 - Jun 2009
Best BuyChula Vista , CA
Best BuyChula Vista , CA
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Assisted customers with food selection, inquiries and order customization requests.
- Maintained cleanliness and presentation of stock room and production floor.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Helped drive sales goals and achieve monthly quotas.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Folded and arranged garments in attractive displays.
- Set up and explained new membership contracts.
Store Phone OperatorAug 2006 - Feb 2007
Delta Apparel, Inc.Phoenix , AZ
Delta Apparel, Inc.Phoenix , AZ
- Answering all in-coming store calls and directing to the appropriate store personnel or department Operating a multi-line telephone system Operating the public announcement system.
- Providing basic store information and important phone numbers as requested by employee, employers and guest.
- Assisting guest in routine store inquiries.
- Assisting other departments as required by the flow store traffic.
- Providing excellent guest service to foster guest loyalty and display the company's vision of quality guest service.
- Communicated all store initiatives and promotions to customers to generate return business.
- Politely assisted customers in person and via telephone.
Sales AssociateFeb 2005 - Aug 2006
Walmart Stores IncCity , STATE
Walmart Stores IncCity , STATE
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Promoted the business through participation in and sponsorship of community events.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
Certified Nursing Assistant Certificate: Certified Nursing AssistantDecember 12, 2009
Paramount Training InstituteCity, State
Paramount Training InstituteCity, State
Bachelor of Arts: BiologyCurrent
Palm Beach State College, School of Arts and SciencesCity, State
Biology
Palm Beach State College, School of Arts and SciencesCity, State
Biology
Accomplishments
- Florida Power & Light:Bronze Star Perfect Attendance Award.December 2013
- Florida Power & Light:Pay for Performance .October, December 2013. February, March and April 2014.
- Costco Wholesale:Employee of the Month.November 2007,March 2008, January 2009.
Skills
advertisements, basic, Cash-handling, credit, customer satisfaction, excellent customer service, directing, special events, forms, inventory control, Excel, Outlook, PowerPoint, Window, Word, multi-line telephone, Nursing, personnel, policies, quality, rapport, recording, safety, phone, vision
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Resume Overview
School Attended
- Paramount Training Institute
- Palm Beach State College, School of Arts and Sciences
Job Titles Held:
- Customer Service Representative 111
- Home Health Care Aide
- Customer Service/Sales Associate
- Store Phone Operator
- Sales Associate
Degrees
- Certified Nursing Assistant Certificate : Certified Nursing Assistant December 12, 2009
Bachelor of Arts : Biology Current
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