SEARCH

Customer Service Representative 111 Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE 111
Professional Summary
Results-driven Customer Service professional with over 5 years of experience. Self-confidence, integrity, and commitment to customer service excellence. Creative, pragmatic and proactive problem-solver. Organized and attentive to detail, with demonstrated time management skills. Strong communication and listening skills gained from workplace experience. Dynamic oral, writing, interpersonal and comprehension skills. Energetic team member . PC proficient.
Skills
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Creative problem solver
  • Proficient in cash management
  • Strong client relations
  • Training development aptitude
  • Credit card processing
  • Floor set design expertise
  • Mediation capability
Work History
Customer Service Representative 111Jan 2013 - Current
Florida Power LightWest Palm Beach, FL
  • Answering incoming calls and responding to emails from both commercial and residential customers.
  • Building rapport with customers by greeting in a courteous, friendly and professional manner.
  • Understands FPL's internal system with ability to analyze customer accounts and determine appropriate issue resolution.
  • Maintenance of customer files and ensures all communication is thoroughly documented.
  • Communicate effectively with team and cross departments to ensure high quality and timely expedition of customer requests.
  • Participation in activities designed to improve customer satisfaction and business performance.
Home Health Care AideFeb 2011 - Oct 2012
Bernice Steen EstateRoyal Palm Beach, FL
  • Maintains patient stability by checking vital signs, weight , testing urine; recording intake and output information.
  • Provides patients' personal hygiene by giving baths, backrubs and helping with baths as needed.
  • Provides for daily living with serving meals, feedings as needed, ambulating turning and providing nourishment between meals.
  • Documents actions by competing forms, reports, logs and records.
  • Updates job knowledge by participating in education opportunities and participating in professional organizations.
  • Completing all continuous education and training courses required by the state of Florida.
  • Maintaining current licensure.
Customer Service/Sales AssociateFeb 2007 - Jun 2009
Costco WholesaleRoyal Palm Beach, FL
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Folded and arranged garments in attractive displays.
  • Set up and explained new membership contracts.
Store Phone OperatorAug 2006 - Feb 2007
Target Corporation Royal Palm Beach, FL
  •  Answering all in-coming store calls and directing to the appropriate store personnel or department Operating a multi-line telephone system Operating the public announcement system.
  • Providing basic store information and important phone numbers as requested by employee, employers and guest.
  • Assisting guest in routine store inquiries.
  • Assisting other departments as required by the flow store traffic.
  • Providing excellent guest service to foster guest loyalty and display the company's vision of quality guest service.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Politely assisted customers in person and via telephone.
Sales AssociateFeb 2005 - Aug 2006
Walmart Stores IncMontgomery, AL
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Promoted the business through participation in and sponsorship of community events.
  • Resolved all customer complaints in a professional mannerwhile prioritizing customer satisfaction.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
Certified Nursing Assistant Certificate: Certified Nursing AssistantDecember 12, 2009
Paramount Training InstituteWest Palm Beach, FL
Bachelor of Arts: BiologyCurrent
Palm Beach State College, School of Arts and SciencesLake Worth, FL
Biology
Accomplishments
  • Florida Power & Light:Bronze Star Perfect Attendance Award.December 2013
  • Florida Power & Light:Pay for Performance .October, December 2013. February, March and April 2014.
  • Costco Wholesale:Employee of the Month.November 2007,March 2008, January 2009.
Skills
advertisements, basic, Cash-handling, credit, customer satisfaction, excellent customer service, directing, special events, forms, inventory control, Excel, Outlook, PowerPoint, Window, Word, multi-line telephone, Nursing, personnel, policies, quality, rapport, recording, safety, phone, vision
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Florida Power Light
  • Bernice Steen Estate
  • Costco Wholesale
  • Target Corporation
  • Walmart Stores Inc

School Attended

  • Paramount Training Institute
  • Palm Beach State College, School of Arts and Sciences

Job Titles Held:

  • Customer Service Representative 111
  • Home Health Care Aide
  • Customer Service/Sales Associate
  • Store Phone Operator
  • Sales Associate

Degrees

  • Certified Nursing Assistant Certificate : Certified Nursing Assistant December 12, 2009
    Bachelor of Arts : Biology Current

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri