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Customer Service Representative 111 Resume Example

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CUSTOMER SERVICE REPRESENTATIVE 111
Professional Summary
Results-driven Customer Service professional with over 5 years of experience. Self-confidence, integrity, and commitment to customer service excellence. Creative, pragmatic and proactive problem-solver. Organized and attentive to detail, with demonstrated time management skills. Strong communication and listening skills gained from workplace experience. Dynamic oral, writing, interpersonal and comprehension skills. Energetic team member . PC proficient.
Skills
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Creative problem solver
  • Proficient in cash management
  • Strong client relations
  • Training development aptitude
  • Credit card processing
  • Floor set design expertise
  • Mediation capability
Work History
Customer Service Representative 111 Jan 2013 - Current
Florida Power Light West Palm Beach, FL
  • Answering incoming calls and responding to emails from both commercial and residential customers.
  • Building rapport with customers by greeting in a courteous, friendly and professional manner.
  • Understands FPL's internal system with ability to analyze customer accounts and determine appropriate issue resolution.
  • Maintenance of customer files and ensures all communication is thoroughly documented.
  • Communicate effectively with team and cross departments to ensure high quality and timely expedition of customer requests.
  • Participation in activities designed to improve customer satisfaction and business performance.
Home Health Care Aide Feb 2011 - Oct 2012
Bernice Steen Estate Royal Palm Beach, FL
  • Maintains patient stability by checking vital signs, weight , testing urine; recording intake and output information.
  • Provides patients' personal hygiene by giving baths, backrubs and helping with baths as needed.
  • Provides for daily living with serving meals, feedings as needed, ambulating turning and providing nourishment between meals.
  • Documents actions by competing forms, reports, logs and records.
  • Updates job knowledge by participating in education opportunities and participating in professional organizations.
  • Completing all continuous education and training courses required by the state of Florida.
  • Maintaining current licensure.
Customer Service/Sales Associate Feb 2007 - Jun 2009
Costco Wholesale Royal Palm Beach, FL
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Folded and arranged garments in attractive displays.
  • Set up and explained new membership contracts.
Store Phone Operator Aug 2006 - Feb 2007
Target Corporation Royal Palm Beach, FL
  •  Answering all in-coming store calls and directing to the appropriate store personnel or department Operating a multi-line telephone system Operating the public announcement system.
  • Providing basic store information and important phone numbers as requested by employee, employers and guest.
  • Assisting guest in routine store inquiries.
  • Assisting other departments as required by the flow store traffic.
  • Providing excellent guest service to foster guest loyalty and display the company's vision of quality guest service.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Politely assisted customers in person and via telephone.
Sales Associate Feb 2005 - Aug 2006
Walmart Stores Inc Montgomery, AL
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Promoted the business through participation in and sponsorship of community events.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
Certified Nursing Assistant Certificate: Certified Nursing Assistant December 12, 2009
Paramount Training Institute West Palm Beach, FL
Bachelor of Arts: Biology Current
Palm Beach State College, School of Arts and Sciences Lake Worth, FL
Biology
Accomplishments
  • Florida Power & Light: Bronze Star Perfect Attendance Award. December 2013
  • Florida Power & Light: Pay for Performance . October, December 2013. February, March and April 2014.
  • Costco Wholesale: Employee of the Month.  November 2007, March 2008, January 2009.
Skills
advertisements, basic, Cash-handling, credit, customer satisfaction, excellent customer service, directing, special events, forms, inventory control, Excel, Outlook, PowerPoint, Window, Word, multi-line telephone, Nursing, personnel, policies, quality, rapport, recording, safety, phone, vision
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Resume Overview

Companies Worked For:

  • Florida Power Light
  • Bernice Steen Estate
  • Costco Wholesale
  • Target Corporation
  • Walmart Stores Inc

School Attended

  • Paramount Training Institute
  • Palm Beach State College, School of Arts and Sciences

Job Titles Held:

  • Customer Service Representative 111
  • Home Health Care Aide
  • Customer Service/Sales Associate
  • Store Phone Operator
  • Sales Associate

Degrees

  • Certified Nursing Assistant Certificate : Certified Nursing Assistant December 12, 2009
    Bachelor of Arts : Biology Current

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