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customer service represenative billingual resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Innovative and goal-oriented Bilingual Customer Service Representative committed to professional development and expert leadership.

Handles stress well and quickly flexes with changing demands to consistently meet objectives. Successful at streamlining information management, recordkeeping and document handling processes. Results-driven and hardworking with top-notch communication and organization skills.

Skills
  • Customer Data Confidentiality
  • Upselling Products and Services
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Patient and Empathetic
  • Team-Oriented and Cooperative
  • Inbound and Outbound Calling
Work History
Customer Service Represenative Billingual, 10/2020 - Current
Complete Rx Houston, TX,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to future issues.
  • Carried out day-day-day duties accurately and efficiently
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
Customer Service Representative Billingual, 04/2019 - 10/2020
Complete Rx Tewksbury, MA,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed over 250 sales calls a day engaging problem-solving activities to support our teamwork.
Pharmacy Technician, 04/2015 - 08/2017
Caruthers Pharmacy City, STATE,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Entered and processed patients' prescriptions into internal system.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume pharmacy environment.
Pharmacy Technician, 01/2008 - 07/2015
Walgreens City, STATE,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Coordinated verification and filling of more than 350 daily prescriptions in high-volume pharmacy environment.
Education
Associate of Science: Medical Assisting, Expected in 09/2017
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West Hills College - Lemoore - Lemoore, CA
GPA:
Status -
Associate of Science: Pharmacy, Expected in 10/2008
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Institute of Technology - Clovis,
GPA:
Status -
  • Dean's List 3rd Quarter 2008.
Associate of Science: Medical Assisting, Expected in 12/2005
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Saddleback College - Mission Viejo, CA
GPA:
Status -
High School Diploma: , Expected in 06/2003
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Lemoore High School - Lemoore,
GPA:
Status -
Languages
English :
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Negotiated :
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Spanish :
:
Negotiated :
:

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Resume Overview

School Attended

  • West Hills College - Lemoore
  • Institute of Technology
  • Saddleback College
  • Lemoore High School

Job Titles Held:

  • Customer Service Represenative Billingual
  • Customer Service Representative Billingual
  • Pharmacy Technician
  • Pharmacy Technician

Degrees

  • Associate of Science
  • Associate of Science
  • Associate of Science
  • High School Diploma

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