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Customer Service Represenative Resume Example

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JJ
CUSTOMER SERVICE REPRESENATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Sales expertise
  • International sales support
  • Complaint resolution
  • Report preparation
  • Technical Support
  • Creative problem solving
  • CRM
  • Administrative support
  • HTML and XML
  • Web-based software engineering
  • Database programming
  • Troubleshooting
  • Office administration
  • Proofreading
  • AS/400
  • Professional and mature
  • Extensive vocabulary
  • Expert Typing Skill (100+WPM)
Work History
12/2020 to CurrentCustomer Service RepresenativeCompany Name | City, State
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to 60 calls in queue per minute.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
10/2020 to 12/2020Self EmployedCompany Name | City, State
  • Implemented writing code, reviewed existing software,
  • Assisted with suggestions for improvement, tested products, and made sure systems are running correctly.
  • Modified existing software to correct errors, allowed it to adapt to new hardware, or to improve its performance.
  • Created antivirus software and sold it to small business owners
  • Created or updated websites for small business owners
  • Performed regression and system-level testing to verify software quality and function prior to release.
  • Introduced agile methodologies and effective development best practices to division to enhance product development.
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
09/2020 to 10/2020Produce & Shop From Home ClerkCompany Name | City, State
  • Greeted all customers and provide them with prompt, courteous service and assistance
  • Accurately identified products from various departments
  • Knowledgeable in various types of products carried in store
  • Processed all forms of payments (i.e. cash, credit, checks, EBT, WIC, rain checks, coupons, vouchers, gift cards, etc.)
  • Substituted comparable items when a customer's item is out of stock. This requires excellent communication skills via phone & in person
  • Regularly lifted, pulled pushed and rotated merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs.
  • Checked prices and knowledgeable about location of items in store
  • Promoted for sale any current charitable promotions to Customers
  • Maintained a clean, neat, organized and safe work environment
  • Kept floor clear of debris and spills
  • Performed all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations
  • Utilized and maintained equipment as required by department; reported any equipment problems immediately
  • Acquire people's orders, Bags them, place them out for deliveries.
01/2016 to 09/2018Self EmployedCompany Name | City, State
  • Implemented writing code, reviewed existing software,
  • Assisted with suggestions for improvement, tested products, and made sure systems are running correctly.
  • Modified existing software to correct errors, allowed it to adapt to new hardware, or to improve its performance.
  • Created an antivirus software and sold it to small business owners
  • Created or updated websites for small business owners
  • Introduced agile methodologies and effective development best practices to division to enhance product development.
  • Performed regression and system-level testing to verify software quality and function prior to release.
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
Education
06/2020High School DiplomaMassapequa High School, City
Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed a new workflow to improve overall query performance.
  • Created a robust software testing platform which advanced R&D efforts.
  • Founding member of Regional Development.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
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Resume Overview

School Attended

  • Massapequa High School

Job Titles Held:

  • Customer Service Represenative
  • Self Employed
  • Produce & Shop From Home Clerk

Degrees

  • 06/2020 High School Diploma

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