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Customer Service Represenative Resume Example

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CUSTOMER SERVICE REPRESENATIVE
Professional Summary




Outgoing amiliar with cash and food handling procedures. Possesses strong communication and time management skills.

Flexible indiindividual excels in a fast-paced environment looking for a position with growth opportunities.

Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.

Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure.

Hardworking individual with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge.

Work History
Customer Service RepresenativeOct 2016 - Current
H-E-B plus!Belton, TX
  • Served as company representative at [Event type] to promote company objectives.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of [number].
  • Maintained cleanliness and presentation of stock room and production floor.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Participated in physical inventory counts every quarter.

Cashier Customer ServiceMar 2016 - Oct 2016
StripesBelton, TX
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of [number].
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Created and maintained an organized database to develop promotional sales.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Participated in physical inventory counts every [time period].
  • Earned management trust by serving as key holder, responsibly opening and closing store.

Shift SupervisorAug 2010 - Apr 2014
Golden ChickBelton, TX
  • Prepped items for later use to save staff time during busy hours.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Handled currency and credit transactions quickly and accurately.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Pleasantly and courteously interacted with customers.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Promptly and empathetically handled guest concerns and complaints.
  • Performed all position responsibilities accurately and in a timely manner.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Assembled food orders while maintaining appropriate portion control.
  • Greeted customers and provided excellent customer service.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Diligently restocked work stations and display cases.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared all food orders within a 2-3 minute time frame.
  • Prepared fountain drinks and ice cream items.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Reported to each shift on time and ready to work.

Education
GED1992
Belton high schoolBelton, TX
Skills
  • Customer-oriented
  • Quick learner
  • Able to lift 60 pounds
  • Valid tx driver's license
  • Carbonated beverage dispenser cleaning and maintenance
  • Restaurant operations

  • Point of Sale (POS) system operation
  • Organized multi-tasker
  • Friendly and helpful
  • Late-night shift availability
  • Fast and efficient service worker
  • Dedicated team player
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Resume Overview

Companies Worked For:

  • H-E-B plus!
  • Stripes
  • Golden Chick

School Attended

  • Belton high school

Job Titles Held:

  • Customer Service Represenative
  • Cashier Customer Service
  • Shift Supervisor

Degrees

  • GED 1992

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