Customer Service Represenative Resume Example
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CUSTOMER SERVICE REPRESENATIVE
Professional Summary
Outgoing amiliar with cash and food handling procedures. Possesses strong communication and time management skills.
Flexible indiindividual excels in a fast-paced environment looking for a position with growth opportunities.
Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.
Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure.
Hardworking individual with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge.
Work History
Customer Service RepresenativeOct 2016 - Current
CopartCentral Square , NY
CopartCentral Square , NY
- Served as company representative at [Event type] to promote company objectives.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Assisted customers with food selection, inquiries and order customization requests.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of [number].
- Maintained cleanliness and presentation of stock room and production floor.
- Routinely answered customer questions regarding merchandise and pricing.
- Participated in physical inventory counts every quarter.
Cashier Customer ServiceMar 2016 - Oct 2016
Bass Pro ShopsLas Vegas , NV
Bass Pro ShopsLas Vegas , NV
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in a prompt and efficient manner.
- Prioritized helping customers over completing other routine tasks in the store.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Provided an elevated customer experience to generate a loyal clientèle.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of [number].
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Created and maintained an organized database to develop promotional sales.
- Dedicated to continuously improving sales abilities and product knowledge.
- Participated in physical inventory counts every [time period].
- Earned management trust by serving as key holder, responsibly opening and closing store.
Shift SupervisorAug 2010 - Apr 2014
Viant MedicalSan Antonio , TX
Viant MedicalSan Antonio , TX
- Prepped items for later use to save staff time during busy hours.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Handled currency and credit transactions quickly and accurately.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Pleasantly and courteously interacted with customers.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Promptly and empathetically handled guest concerns and complaints.
- Performed all position responsibilities accurately and in a timely manner.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Assembled food orders while maintaining appropriate portion control.
- Greeted customers and provided excellent customer service.
- Operated the drive-through window and sales register quickly and efficiently.
- Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Diligently restocked work stations and display cases.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Verified that prepared food met all standards for quality and quantity.
- Prepared all food orders within a 2-3 minute time frame.
- Prepared fountain drinks and ice cream items.
- Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
- Reported to each shift on time and ready to work.
Education
GED1992
Belton high schoolCity, State
Belton high schoolCity, State
Skills
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Resume Overview
School Attended
- Belton high school
Job Titles Held:
- Customer Service Represenative
- Cashier Customer Service
- Shift Supervisor
Degrees
- GED 1992
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