Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
A polished, professional and dedicated Customer Service representative with a focus on quality and a commitment to providing an exceptional customer experience.
Team Player, Interpersonal skills, Team Leader, MS Word & Excel
Customer Service Rep II, 01/2017 to 06/2017
MclaneSalisbury, NC,
  • Address customer service inquiries in a timely and accurate fashion.
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Exceeded company production goals while still ion training.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Cashier, 02/2015 to 01/2017
Marigold CateringCleveland, OH,
  • Assist customers throughout their shopping experience.
  • Process customer payments by cash, debit, gift, EBT, and credit card.
  • Coordinate with management, floor employees, deli, and kitchen staff regarding special customer requests.
  • Restocked shelves with merchandise, maintained store cleanliness, and monitored aisles for safety hazards.
  • Promote organization's programs such as warranty sales, score-card, and private label credit card alike.
Sales Associate, 08/2014 to 02/2015
Cole HaanHonolulu, HI,
  • Tag items for price and expiry date.
  • Greet customers as they arrive and direct them to merchandise they need.
  • Provide timely and appreciable customer service, increased revenue by 30%.
  • Exceed the standards of customer service experience by maintaining a friendly and customer focused approach.
Seasonal Sales Associate, 03/2014 to 08/2014
Columbia Sportswear CompanySouthaven, MS,
  • Attained Employee of the Week award following customers' feedback in proving excellent service.
  • Kept work area clean by following appropriate cleaning standards.
  • Operate cash register and adding machine in order to manage cash for sold items.
  • Greet customers as they arrive and assisted them on the games they choose to play.
  • Stock items when required.
  • Counted, verified, and reconciled daily sales which reduced losses by $20000.
Education and Training
: , Expected in 2013
Central High School - Charlotte, NC
adding machine, approach, call center, cash register, Interpersonal skills, credit, customer satisfaction, customer service experience, customer service, debit, fashion, Team Leader, Excel, MS Word, safety, sales, Team Player, phone, troubleshoot

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School Attended

  • Central High School

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  • Customer Service Rep II
  • Cashier
  • Sales Associate
  • Seasonal Sales Associate


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