A polished, professional and dedicated Customer Service representative with a focus on quality and a commitment to providing an exceptional customer experience.
Skills
Team Player, Interpersonal skills, Team Leader, MS Word & Excel
Accomplishments
Experience
Customer Service Rep II, 01/2017 to 06/2017 Mclane – Salisbury, NC,
Address customer service inquiries in a timely and accurate fashion.
Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Exceeded company production goals while still ion training.
Properly directed inbound calls in phone queues to improve call flow.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Cashier, 02/2015 to 01/2017 Marigold Catering – Cleveland, OH,
Assist customers throughout their shopping experience.
Process customer payments by cash, debit, gift, EBT, and credit card.
Coordinate with management, floor employees, deli, and kitchen staff regarding special customer requests.
Restocked shelves with merchandise, maintained store cleanliness, and monitored aisles for safety hazards.
Promote organization's programs such as warranty sales, score-card, and private label credit card alike.
Sales Associate, 08/2014 to 02/2015 Cole Haan – Honolulu, HI,
Tag items for price and expiry date.
Greet customers as they arrive and direct them to merchandise they need.
Provide timely and appreciable customer service, increased revenue by 30%.
Exceed the standards of customer service experience by maintaining a friendly and customer focused approach.
Seasonal Sales Associate, 03/2014 to 08/2014 Columbia Sportswear Company – Southaven, MS,
Attained Employee of the Week award following customers' feedback in proving excellent service.
Kept work area clean by following appropriate cleaning standards.
Operate cash register and adding machine in order to manage cash for sold items.
Greet customers as they arrive and assisted them on the games they choose to play.
Stock items when required.
Counted, verified, and reconciled daily sales which reduced losses by $20000.
Education and Training
: , Expected in 2013 Central High School - Charlotte, NC GPA: 3.0
Skills
adding machine, approach, call center, cash register, Interpersonal skills, credit, customer satisfaction, customer service experience, customer service, debit, fashion, Team Leader, Excel, MS Word, safety, sales, Team Player, phone, troubleshoot
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